The UK's Best Personal Alarms & Pendant Alarms for the Elderly

Enjoy independence & peace of mind anywhere you go with the SureSafeGO elderly alarm pendant. Tens of thousands sold since 2015.

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A Company You Can Trust

You can feel confident that you are in safe hands with SureSafe. We are UK leaders in personal alarms. Our monitoring centres have the top industry accreditations available, and our Sales and Customer Service teams have the 5 star customer reviews to back it up!

Reviews
Uk
TSA (Telecare Services Association)
Trustpilot
TEC (TSA - Telecare Services Association)

Risk Free Trial

Enjoy a 30-day risk-free home trial on any 24/7 monitored alarm and get peace of mind for you and your family.*

Simple, Affordable, Safe...

Choose from SureSafe's market leading, affordable and easy to use best-selling pendant alarms, offering safety and peace of mind

6 24 7 monitored v2

SureSafeGO 24/7 Connect

WAS from £179.95
NOW from £149.95

#1 Monitored Mobile Alarm in UK

Fully Mobile 'Anywhere' Alarm
Fall Detection Included
Talk Through The Pendant
24/7 Monitoring
Family & Friends App
6 Family Monitored v2

NEW SureSafeGO Family Monitored

from £179.95

#1 Family Monitored Alarm in UK

Fully Mobile 'Anywhere' Alarm
Fall Detection Included
Talk Through The Pendant
Calls Family & Friends
Contact 3 Loved Ones
Fall Safe 640px

FallSafe

from £175.00

3 Months Free on Annual Plan

Fall Detection Alarm
Easy To Set Up & Use
Waterproof For Bathroom
24/7 Monitoring
Covers Home & Garden

5 Reasons To Choose SureSafe Personal Alarms for the Elderly

You can feel confident choosing SureSafe personal alarms. We are the leading provider of personal alarms in the UK for a reason… many reasons in fact!

Family and Friends Alarms You’re in safe hands
Our UK based monitoring centres currently help keep over 170,000 people living safely and independently in the UK
Response Centre We have the expertise to keep you safe
We know what we are doing. Our management team of trained professionals has over 50 years of experience in delivering first class alarm services
5 Star icon A proven track record of helping people
Want to know how good we are? Ask our existing customers! On average, our customers give us 4.8/5 stars, 98% would recommend us to a friend
Reviews care hand First class service, every time
We are rated ‘EXCELLENT’ on Reviews.io
Medal Industry leading technology
We lead the way with high quality, easy to use alarms. We launched the first and best mobile personal alarm in the UK, the tried and trusted SureSafeGO

What is a personal alarm for the elderly?

SureSafe's personal alarms for the elderly help older people to live independently in their own homes. Our personal alarms for the elderly call for help at the touch of a button. The elderly alarm pendant is pressed when you or your loved one gets into difficulty. They are alarms that can be worn on the body, either on the wrist or on a lanyard around the neck. They give you or your loved one access to help 24/7.

This can include following a fall, or a sudden illness such as a heart attack, a stroke or an epileptic seizure. They bring confidence and safety to the elderly alarm user, and peace of mind to worried family and friends. Everyone can rest assured that help is always available, quickly and easily, with a SureSafe pendant alarm for the elderly. Buying for yourself or a loved one? We can help.

Choose the Best Personal Alarm Pendant

Review our range of options below to compare features from some of the best personal alarms in the UK and select the one that's most suited to you or your loved ones.

Below you can find SureSafe’s guide to 6 of the best personal alarms for the elderly on the market.

A personal alarm can help you or your loved remain living safely and independently. With so many alarm options available you might find it difficult to decide which one is right for you.

SureSafe has a broad range of personal alarms to suit different needs, health conditions and lifestyles. Whether you are an older adult that would like reassurance you can get help from the home or garden, or an older adult with an active lifestyle that wants an alarm for when you are ‘out and about’ – we can help. We offer some of the best personal alarms in the UK where you can select features that are designed to offer the maximum level of safety for you, as well as peace of mind for you and your family.

Our elderly alarm pendants are also not just for seniors! Active older people, and younger people with medical conditions can also benefit. Looking for a specific feature? Filter products by feature to help you choose the best personal alarm for you. This includes alarms with fall detection, the ability to talk through the device, fully mobile alarms, plus many more!

Our ‘flagship’ product, offering all of the best features a personal alarm can offer in one reliable and easy to use device. Fully mobile, so you can feel safe wherever you are, the SureSafeGO is tried and trusted since 2015. Tens of thousands sold so you can feel confident that you are in safe hands. SureSafe are the leaders in mobile personal alarms, the SureSafeGO emergency pendant keeps many thousands of people safe in the UK each and every day.

At home or on the go Fully Mobile
Fall icon Automatic Fall Detection
Talking pendant icon Talking Pendant
Around The Clock Monitoring 24/7 Monitoring (Optional)
Call Family Friends Call Family & Friends Direct (Optional)
One touch icon 'Call For Help' SOS Button

Explore one one of the newest wrist alarms for the elderly that this ‘smart watch’ style personal alarm watch can offer. Call up to 3 numbers of your choice in an emergency with the simple SOS button. This wrist alarm for elderly people also detects falls, tells the time, uses GPS location tracking, has two-way communication and a family & friends App. Harness the power of modern technology with this cutting edge personal alarm wristband that remains incredibly simple and easy to use.

At home or on the go Fully Mobile
Fall icon Automatic Fall Detection
Talking pendant icon Talk Via Watch
3 People icon Calls Up To 3 People
Map GPS icon GPS Tracking
Friends and Family App Friends & Family App

Our most popular ‘in-home’ wrist alarms for the elderly, the FallSafe personal alarm offers 24/7 peace of mind and safety combined with a discreet and stylish ‘Fitbit’ design. This wrist alarm for elderly people with fall detection and SOS button provides you with all the protection you need in the home and garden. The elderly alarm bracelet never requires charging and can be worn all day and night, offering true 24/7 protection.

Fall icon Automatic Fall Detection
Around The Clock Monitoring 24/7 Monitoring
Wristworn icon Wristworn Device
Bath proof icon Bath & Showerproof
No Installation icon No Installation Needed
Full Digital Works On New Digital Phonelines

Our neck-worn fall alarm for elderly people offers the best available technology to keep you or your loved one safe at home. A lightweight and comfortable to wear elderly fall alarm, and linked to our market-leading 24/7 response team, you can be confident that help is at hand at the touch of button. The ‘smart’ fall detection technology means that you can get the help you need, even if you are unable to push the button.

Fall icon Automatic Fall Detection
Around The Clock Monitoring 24/7 Monitoring
Talking pendant icon Neck Worn Device
Bath proof icon Bath & Showerproof
No Installation icon No Installation Needed
Full Digital Works On New Digital Phonelines

Our ‘future proof’ fully digital mobile personal alarm is packed full of features to keep you or your loved one safe at home and when 'out and about'. You do not need a landline for this alarm to work, it uses a built in roaming SureSafe safety SIM. Additional optional features include fall detection, being able to talk through the pendant, a 'find me' function, GPS tracking, plus many more! Tens of thousands sold in the UK - the original and best mobile personal alarm!

Full Digital Fully Digital
Family and Friends Alarms Family Monitored Alarms
Fall icon Automatic Fall Detection
3 People icon Contacts Up to 3 People
Map GPS icon GPS Tracking
GPS Find me icon ‘Find Me’ Function

Enjoy safety and peace of mind from the simplest personal alarm to use. Working through the landline at home, this pendant alarm for elderly people simply requires you or your loved one to wear a simple and lightweight button. Should you get into any difficulty, have a fall or feel unwell, simply push the button and the alarm will do the rest. No recharging required, a ‘no fuss’ alarm to keep you safe 24/7.

Around The Clock Monitoring 24/7 Monitoring
Wristworn icon Wristband or Pendant
Full Digital Works On New Digital Phonelines
No Installation icon No Installation Needed
SureSafe 100m Range 100m Range
Bath proof icon Bath & Showerproof

Looking for a specific feature?

Search our products by feature and find the best pendant alarms for the elderly that will keep you or your loved on safe!

At home or on the go
Fully Mobile
Use anywhere: at home, in the garden & 'out and about'
Fall icon
Automatic Fall Detection
Alarm detects falls, calls for help without needing button press
Full Digital
Fully Digital
Future-proof against BT Digital Switchover - Newest Technology!
Family and Friends Alarms
Family Monitored Alarms
Alarm calls family and friends directly, not a response centre
Talking pendant icon
Talking Pendant
Talk directly through pendant to respondent, not via base unit
Around The Clock Monitoring
24/7 Monitoring
Calls through to our 24/7 Response Centre for total peace of mind

Join the thousands of others living with the peace of mind that SureSafe personal alarms for the elderly bring to families.

We help older people to live independently in their own homes. Giving people the reassurance that help is never far away if they need it. Whether you are looking for a personal alarm pendant for yourself or a loved one, we can help.

Choosing the best personal alarm
1

Choose Your Alarm

We offer the broadest range of elderly alarms on the market. You can choose the right alarm for your needs and order online. Or, if you have questions, call us on 0800 112 3201 and our friendly knowledgeable team can help you pick the best personal alarm for you.

How our alarms work
Setting up a personal alarm
2

Get Set Up

We’ll aim to deliver your elderly alarm the next working day. It will be ready to use out of the box. Our alarms are easy to use – simply press to call for help. If you have any questions, we are always available to help.

Ready to use out of box
Help with personal alarm
3

Stay Safe

Simply wear your elderly alarm and you'll know that there will be someone there when you need them. We can keep you safe 24 hours a day 7 days a week. We’re here for you whenever you need us.

Help when you need it
Suresafe website PMP Web 20230428 13

Introducing the future of freedom...

SureSafe's brand new personal alarm watch offers you all the best features you can ask for in a personal alarm, combined with the stylish and modern design of a fitness wristband. Fully mobile, with GPS tracking, this personal alarm for the elderly includes fall detection, a simple SOS button, a family & friends app, plus many more features. It can also be customised with 10+ stylish watch strap options that allow you to wear it your way!

SureSafeGO Plus Family Monitored

Our Best Selling Personal Alarm Pendants

Sure Safe Daniel Westhead 13

SureSafeGO Plus Family Monitored

Mobile GPS smartwatch tracker alarm. Be safe anywhere, 24/7 monitored with fall detection, talking smartwatch and family app.
  • At home or on the go Fully Mobile
  • Fall icon Automatic Fall Detection
  • Map GPS icon GPS Tracking
from £169.95
View Details
6 24 7 monitored v2

SureSafeGO 24/7 Connect

Mobile GPS tracker alarm. Be safe anywhere, 24/7 monitored with fall detection, talking pendant and family app.
  • At home or on the go Fully Mobile
  • Fall icon Automatic Fall Detection
  • Map GPS icon GPS Tracking
WAS from £179.95
NOW from £149.95
View Details
6 Family Monitored v2

NEW SureSafeGO Family Monitored

Mobile GPS tracker alarm. Be safe anywhere, Family monitored with fall detection, talking pendant and family app.
  • At home or on the go Fully Mobile
  • Fall icon Automatic Fall Detection
  • Map GPS icon GPS Tracking
from £179.95
View Details
Fall Safe 640px

FallSafe

Wrist worn fall detector alarm that can detect a fall and get you or a loved one the help they need.
  • Home icon Helping People Stay in their Homes Longer
  • Shower proof icon Showerproof
  • Ringing Telephone Icon Uses Landline
from £175.00
View Details
"

Mum is recovering well after recently suffering a stroke. The ambulance service said that because Mum had medical attention within minutes of pressing her alarm pendant, she would be home soon and make a full recovery. Thank you SureSafe!

"
David, Edinburgh
1 year ago

Choose a personal alarm to suit your lifestyle.

Compare our broad range of personal alarms for the elderly and find the best personal alarm for your needs and circumstances. Not all personal alarms work the same way, or have the same features, so we have put together an easy way to compare the best-selling personal alarms UK. SureSafe has the right elderly alarm for every need. Whether you want a mobile alarm for when you are ‘out and about’ as well as at home, a fall alarm for if you have a fall, an alarm that is linked to our UK based 24/7 monitoring centre, or one that calls through to your family and friends, we have the solution. Compare the best personal alarms UK below.

Product Comparison

#
SureSafeGO 24/7 Connect
FallSafe
SureSafe 24/7 Connect
24/7 Monitoring
Yes
Yes
Yes
#
SureSafeGO 24/7 Connect
FallSafe
SureSafe 24/7 Connect
Pendant Range
Unlimited
100m
100m
#
SureSafeGO 24/7 Connect
FallSafe
SureSafe 24/7 Connect
GPS Tracking
Yes
No
No
#
SureSafeGO 24/7 Connect
FallSafe
SureSafe 24/7 Connect
Automatic Fall Detection
Yes
Yes
Add anytime
#
SureSafeGO 24/7 Connect
FallSafe
SureSafe 24/7 Connect
Waterproof?
Showerproof
Showerproof
Bath & Showerproof
#
SureSafeGO 24/7 Connect
FallSafe
SureSafe 24/7 Connect
One-touch Personal Alarm
Yes
Yes
Yes
#
SureSafeGO 24/7 Connect
FallSafe
SureSafe 24/7 Connect
Wearing Options
Neck
Wrist & Neck
Wrist & Neck
SureSafeGO 24/7 Connect
FallSafe
SureSafe 24/7 Connect

Compare our best-selling personal alarm UK plans

SureSafe’s range of personal alarms for the elderly are feature packed, easy to use, and trusted by tens of thousands of people across the UK. Compare the best personal alarm services plans we offer and see how affordable they are. The best personal alarms for the elderly available, but at an affordable price. Get round the clock 24/7 monitoring for you, or your loved one, for as little as 37p per day.

Price Comparison

#
SureSafeGO 24/7 Connect
FallSafe
SureSafe 24/7 Connect
Equipment Purchase
£149.95
£35 setup
£35 setup
#
SureSafeGO 24/7 Connect
FallSafe
SureSafe 24/7 Connect
Monthly Package
£18.99/£21.99
£15.99 p/m
£11.99 p/m
#
SureSafeGO 24/7 Connect
FallSafe
SureSafe 24/7 Connect
Annual Package
n/a
£175
£144
SureSafeGO 24/7 Connect
FallSafe
SureSafe 24/7 Connect
Suresafe personal alarms reviews

You’re in safe hands, but don’t just take our word for it

4.8/5 stars on reviews.io

Excellent service in every way. Very responsive and helpful on the phone. Very good equipment and the monitoring service is very good. The app is great. Overall, a very good service that has given us peace of mind.

Consumer
2 days ago

My Dad lived alone and over the past decade has had a SureSafe Alarm system in his home.

There have been very many occasions over the years when Dad has had a medical emergency. Each time he has pressed his pendant, he has had excellent supportive service from the call centre staff.

Whether that has been contacting people on the contacts list to check on him, or dispatching an ambulance when deemed appropriate, the correct response has been carried out each time.

Without this service, Dad would not have been able to live at home alone for as long as he did. And it was a reassurance for his family who don’t live nearby.

So thank you, to everyone who has responded to Dad’s many alarm calls over the years and made sure he’s received physical support and care as quickly as possible.

Dad is now, at 96, in a care home. It's the right time.

Yesterday I contacted SureSafe to cancel our subscription. Within 24 hours, this has been done, the Direct Debit has been cancelled at their end, and I have just received a pro-rata refund by bank transfer faster payment. Such administrative efficiency is rare these days. They have certainly exceeded my expectations.

So, for customer service received during use, and admin service at the end, I recommend using SureSafe Alarms for vulnerable people living alone, to enable them to stay independent for as long as possible.

Janet Lees
1 week ago

I purchased one of the FallSafe alarms for my 84 year old grandmother who has always been keen to keep her independence. I had researched various products and had a few questions about the FallSafe alarm. I contacted SureSafe and John was very helpful and informative, friendly and polite. There was never any pressure to buy the product or upselling of any kind, which was very refreshing. John explained the process clearly and the alarm arrived promptly in the post. Easy to set up and test, very reassuring to hear a calm, friendly voice on the end of the line. The wrist warn alarm feels just like a watch and doesn’t impede movement or activities, although my grandmother keeps looking at it as if it’s going to reveal the time! She does however, feel safer in her home knowing that she has a lifeline to the outside world. I’m hoping she never needs to use it, but if she does, I feel reassured knowing that it’s there. I would definitely recommend the FallSafe alarm from SureSafe to anyone who wants peace of mind knowing that their loved ones have help on hand should they ever need it.

2 weeks ago

Excellent service. My request for assistance via the web site received a response within a few minutes and the requested spare part was delivered the next working day.

2 weeks ago

I need someone - or something - to watch over my aged father while I am asleep. Hiring a carer is too expensive in the long term, and a fall alarm is much more affordable. When it came I had various problems with the setup, but the staff at SureSafe were incredibly helpful - one Yvonne Taylor particularly stands out - and always got back to me very quickly. They are prepared to spend a lot of time making sure things work properly. Also, on the tests of the alarm, the monitoring office always answered within a minute. Highly recommended.

Mr King
3 weeks ago

These guys sell by far the best personal alarm I have ever used! My grandfather is 100 years old and I wanted something simple that contacted me directly if he had a fall. This is the product that has saved him laying on the floor for hours, wondering if someone is coming! It just works, and it’s been super reliable for over 5 years now. Just had to purchase a new wrist button, but I tell you what, that’s good going considering how long it’s worked for. Honestly one of the best purchases I have made to keep my grandfather safe in his own home.

Name Withheld
1 month ago

Just works. Easy to setup, easy to operate by my 80 year old dad

Chris Martin
1 month ago

Easy to research, good reviews. Ordered and arrived quickly.

Easy to set up with good instructions.

First night at 2am mum was pressing the button to go to the loo!!! So woke us all up.

It definitely works.

Karen Goodman
1 month ago

Bought for my mother. Team at Suresafe so helpful; always returned calls; real caring human beings.

My mother wears it every day and I have peace of mind.

Maggie Spring
1 month ago

Absolutely brilliant experience all round. John was so helpful and explained everything we needed to know from start to finish. It’s a great system and Dad feels safe in our home.

Lois Owen
1 month ago

Frequently Asked Questions

Have a question? Take a look at some of the common questions that people have before choosing the best personal alarm for them:

Which is the best personal alarm for elderly people is a question that is often asked when searching for a device to help keep their loved one safe at home, and provide everyone with some peace of mind. Unfortunately there is no simple answer to this question. Instead, you need to consider the needs of the person that will use the emergency alarm. Personal alarms have a broad range of features available, and you want to make sure that the alarm you choose has the features that are right for you. Features include an elderly fall alarm, GPS tracking, the ability to use it anywhere you go (not just at home), and the ability to talk through the pendant or wristband (not needing to be near a base unit plugged into the phone line), plus many more. With this many options, it is not surprising that some people find it confusing trying to decide which alarm is right for them.

SureSafe is a leading provider of personal alarms for elderly people, and telecare services, and can help you answer the question 'which is the best personal alarm for elderly people?'. One of the things that makes us different is that we have the broadest range of alarms available. Our friendly team of independent living experts will help you decide what is the best emergency alarm for your needs - making sure that the alarm you choose offers you the best level of protection. Call us now on 0800 112 3201 and feel confident that you will get the best personal alarm for elderly people available.

95% of SureSafe customers do not need to pay VAT when buying a personal alarm for elderly. If the person using the personal alarm service has a chronic or ongoing medical condition, or has a terminal illness, then you do not need to pay VAT. It does not matter who purchases the alarm, you do not pay VAT if the person using the emergency alarm has a medical condition. Find out more here.

To not pay VAT, tick yes on the 'Are You VAT Exempt?' box on the product page, cart or checkout. Or call us on 0800 112 3201.

If you have decided that a personal alarm for elderly can help you are a loved one stay safe and independent, there are a few things to think about before choosing the best personal alarm to suit your needs. Do you want protection at home only, or when you are ‘out and about’? Is the alarm user prone to falls, so would a fall detector be a good idea? Do you want to be able to talk to the alarm respondent through the base unit?

If you want help choosing the right alarm for you or your loved ones needs, then call one of our friendly team on 0800 112 3201 and we can help you decide on the best personal alarm for your needs.

We encourage you to wear your elderly alarm while in the bathroom. The bathroom is statistically the highest risk place for a fall. All our personal alarms for elderly are shower proof, and some of them can be worn in the bath. Check out our individual product pages for more details.

Don't worry, simply wait to speak to the operator or your family member (depending on the product purchased) and tell them that it is a false alarm.

Absolutely, we have thousands of customers that use our personal alarm service that are either deaf or hard of hearing. If we are unable to speak with you, we will contact your nominated contacts and/or the emergency services.

If you choose a SureSafe 24/7 monitored elderly alarm, as part of setting you up with a personal alarm service we take details of any relevant medical conditions that you have. We share this information with the emergency services and your doctor when needed. By knowing a little more about your medical history, this allows them the best opportunity to give you the medical attention you need.

Please contact us to let us know your new address, phone number and if any of your nominated contacts will have changed as a result of the move. You should also test your elderly alarm when you set it up in your new home.

Call the SureSafe customer service team on 0800 112 3201, or email [email protected], to arrange for an additional or replacement buttons to be sent to you. This will be for a small additional cost. In the meantime, if your alarm has a base unit you can still call for help by pressing the help button on it.

Yes. Alarms that have a base unit can have more than one elderly person alarm linked to it. Mum and dad can also both use one of our mobile alarms, as each mobile alarm pendant for the elderly is dedicated to the individual alarm user.

No. SureSafe’s alarms use frequencies that do not interfere with a pacemaker. They are safe to use.

The only alarm that is not recommended for use by people with a pacemaker is the TalkSafe. Please call SureSafe customer services on 0800 112 3201, or email [email protected], to learn more.

All of SureSafe’s elderly person alarms will work in the home and garden, so you can feel confident to be out in the garden and know that you can still get help. We recommend that you test your alarm for the elderly from the end of the garden to check that your pendant is still in range when you are furthest away.

If you want your alarm to work when you are away from your home, for example when walking the dog or when at the shops, you will need one of SureSafe’s mobile alarms. Our most popular mobile alarm is the SureSafeGO.

All cancellations need to be made in writing, by email. Please email [email protected]. We will then make arrangements to cancel the personal alarm service for you, and let you know how to return the alarm equipment to us.

The SureSafeGO works away from home using GPS and is the best way of staying safe when you are out and about. You can choose the family monitored alarm and when it is triggered it will call and notify up to three family or friends. There are no monthly fees with this option, but you do need to buy our pay-as-you-go credit.

The GPS means your family can find your location if you need medical assistance or help to get back home, should you get lost or become confused about your whereabouts. If you press the SOS button for help while you’re away from home, the system will send a map to your nominated contact. They will be able to find you from within 5 and 10 metres of the map’s location.

The benefit of the GPS is that you can get help quickly if you need it. There’s no time wasted while your family try and find out where you are. This can be vital if you fall ill or have a fall. Your family can contact the emergency services or get to you without the delay that could result in further injury, dehydration, or hyperthermia.

The SureSafeGO personal alarm is a useful way to stay connected if you have medical conditions that sometimes mean you need help. People living with diabetes, epilepsy and dementia can benefit from a one-button alarm that brings help quickly. It is a commonly used tracker for dementia patients.

For complete peace of mind, we recommend our 24/7 monitoring on the SureSafeGO. This links straight to our response centre operators where your emergency call will be answered any time of the day or night.

The trained operator will talk to you through the pendant, locate you using the GPS feature of the device and arrange for the appropriate help. They will also contact your family and stay on the line to offer advice and reassurance if it is needed.

Yes. We offer a few options for fall alarms linked to your mobile phone. The most popular fall alarm linked to a mobile phone is the SureSafeGO Family Monitored Alarm. The SureSafeGO can be programmed with up to three telephone numbers of your choice. This is normally family and friends. When the SureSafeGO detects a fall it will send an alert to the three mobile numbers you have programmed in to tell them that the alarm user needs help.

The second option for a fall alarm linked to a mobile phone is the SureSafeGO Plus. This alarm is similar to the SureSafeGO except that it is a 'smart watch', and it can be programmed with five numbers as opposed to three.

If you have decided that a personal alarm can help you are a loved one stay safe and independent, there are a few things to think about before choosing the best personal alarm to suit your needs. Do you want protection at home only, or when you are ‘out and about’? Is the alarm user prone to falls, so would a fall detector be a good idea? Do you want to be able to talk to the alarm respondent through the base unit?

If you want help choosing the right alarm for you or your loved ones needs, then call one of our friendly team on 0800 112 3201.

Yes, we provide a range of personal alarms, a number of which are shower and bath proof. Why not have a look at our range of alarms here.

While there are apps or services that can be used in conjunction with your smartphone to offer some features that are similar to a personal alarm, the activation of these is not as convenient as simply having a wearable personal alarm device on you.

This is because with a wearable button you can call for help at the touch of a button to call a 24/7 response centre or nominated loved ones immediately.

You also do not always have your phone on your person, so you cannot be guaranteed to be able to access it when you need it most. One example among many is when in the shower, the highest risk place of a slip or trip.

We have a range of user guides and instructions for you to review and test your SureSafe personal alarm, you can find these here.

If you are struggling to test your personal alarm or have questions, then give us a call on 0800 112 3201, and one of our customer services representatives will be happy to help you.

We offer a range of different alarms, each of which operates in a slightly different way. Some of our alarms have rechargeable batteries, that do not need to be replaced. Some have replaceable batteries, while others are not replaceable and you will need to purchase a new button when the battery runs low.

Our SureSafe 24/7 Connect range comes with lifetime free pendant replacement when the battery is running low.

Our user guides and instruction manuals can be found here. These will help explain how to change the battery on your personal alarm.

If you are struggling to change the battery of your personal alarm or have further questions, then give us a call on 0800 112 3201. One of our customer services representatives will be happy to help you.

We have a range of user guides and instructions to help you set up your new SureSafe personal alarm, you can find these here.

Alternatively, while our SureSafe 24/7 Connect alarm is easy to set up, we do provide a personal alarm installation and demonstration service across the UK to help get you up and running.

If you are struggling to set up your alarm or you have questions, why not give us a call on 0800 112 3201, and one of our customer services representatives will be happy to help you.

Personal alarms for the elderly are designed to provide quick support in cases of an emergency.

There are different types of personal alarms (namely alarms connected to a response centre, or alarms connected to family and friends). The alarm is designed to call one of these options if a button is pressed, or something such as a fall is detected (depending on the alarm and the features it has).

Personal alarms work by connecting you, or a loved one, to help at the push of a button worn on the body at all times.

Studies have shown that when comparing personal alarm users and non-users, those with a panic alarm for elderly people service experienced more positive outcomes in terms of: feeling safer and more secure, and being more active around their home (De San Miguel et. Al. 2017).

The main benefits reported by purchasers of a panic button for elderly people were: feeling of security and peace of mind for themselves; reduced anxiety about falling and not being able to get up; feeling of security and peace of mind for their family; providing fast assistance in an emergency situation; extending the time they were able to continue living in their own home; increasing confidence in performing everyday activities; being able to get help from anywhere in the home; and, being more active around the home because they were not worried about falling.

Telecare costs vary depending on who the supplier is, and what features and benefits they are offering.

SureSafe offers the most competitive pricing available, without compromising on the quality of the products and services, or the broad range of features. Their prices range from:

  • 24/7 monitored in-home panic buttons for elderly people from £11.99 per month
  • 24/7 monitored fall detection in-home alarms from £15.99 per month
  • Mobile personal alarms from £134.95
  • Fully digital family & friends alarms with options for no-ongoing fees from £99.95

Telecare services refer to services that use personal alarms to call for help in the case of an emergency. For example, if you have gotten lost and require help being found, or you have had a fall and have injured yourself, or you have a sudden medical emergency such as a heart attack or a stroke, panic buttons for the elderly, linked to a telecare servce, can be used to call for help immediately.

Telecare services can provide peace of mind for your loved ones, should you want to continue living independently at an older age.

A lifeline (or telecare) alarm is a small device, worn on the body at all times, which comes with a base unit. It can be worn in the home and garden, and contains a clear emergency button for elderly people to press to call for help.

This alarm requires a telephone line to function, and will send out alerts to our 24/7 monitoring centre.

Click here to take a look at the SureSafe 24/7 Connect and determine whether this is the right personal alarm for you.

If you do not have a landline, you can still get a lifeline alarm. Read here about our ‘No Landline’ alarms.

We also have a range of ‘Family Monitored’ alarms if you would prefer your alarm to call family and friends directly, rather than a 24/7 monitoring centre.

Depending on your own needs or the needs of your loved ones, the best type of personal alarm varies. For example, a dementia tracker is most helpful for a person with dementia, however a 24/7 monitored alarm may be best for loved ones that want to remain independent but live close by.

Why not take a look at our different personal alarm features to determine which type of emergency alarm for elderly people might be the best for you or your loved one, so that you can have peace of mind should an emergency arise.

Alternatively, call us on 0800 112 3201 and one of our friendly team of Independent Living Specialists will be able to help you choose the right alarm for your needs and circumstances.

While you will require a landline for some of our personal alarms, we do offer a range of emergency alarms for the elderly where no landline is needed.

Some of our elderly emergency buttons work using a pre-installed mobile phone SIM card. Others work using the internet in the home. Read about our ‘No Landline’ alarms here.

Personal alarms take care of your elderly relatives because they make it easy for your relatives to contact family (or a SureSafe operator if you have a monitored alarm) if they should fall ill. By wearing a personal alarm your elderly relative can get help with the touch of a button.

If you choose to have a falls alarm for elderly people, the SOS button doesn’t even have to be pressed. The technology inside the pendant can recognise a fall and the alarm is triggered automatically.

The personal alarm takes care of your elderly relative through its ability to get help quickly. This means your family member doesn’t have to wait hours for help or emergency assistance to arrive.

If someone is able to reach your elderly relative quickly it can avoid the added suffering of hypothermia or dehydration. Getting help quickly increases your elderly relative’s chances of making a full and fast recovery.

Another way SOS alarms help the elderly is if you have an alarm with GPS tracking. This means that the alarm can be used both at home and when ‘out and about’. It also means that if your relative gets lost or becomes confused while they are away from home, they can press the SOS button for help. You’ll then be sent a map showing their location within 5 to 10 metres.

There’s also another excellent feature of the SureSafeGO and SureSafeGO Plus. It is Geo-Fencing. If you have an elderly relative who tends to wander you can set the tracking to send you an alert if your relative leaves the area you have set up as a safe zone.

You can also find them without them having pressed the button by using the Find Me feature on the SureSafeGO if you have the family monitored option.

All our personal alarms are lightweight and discreet. Your loved one can wear the alarm comfortably at all times, even in the bath or shower.

A personal alarm can help elderly relatives to live independent lives because they have the reassurance of a personal alarm. Wearing an alarm that calls family or a SureSafe operator at the touch of a button provides security.

Security gives the personal alarm wearer the confidence to get out of the house and be independent. Knowing that at the touch of a button help is at hand, your elderly relatives become less afraid of leaving what they see as the safety of their home to get on with life. Wearing a personal alarm reduces anxiety about falling and therefore gives your elderly relatives the confidence to stay young at heart and to get out and about.

Wearing a lightweight and discreet personal alarm means that should your elderly relative feel unwell, or have an accident, they don’t have to rely on strangers to get them the help they need. They can press the SOS button and hear the reassuring voice of a family member or a trained SureSafe operator.

Many elderly people living as a couple also feel more confident if their housebound partner wears a personal alarm. This lets them get out to the shops or the library. They know that if their partner needs them at home, they will be contacted immediately the SOS button is pressed or a fall alert alarm senses a fall.

In fact, if you have fall detector the wearer doesn’t even have to press the button. The alarm will sense a fall and send out an alert automatically.

The young at heart seniors we support appreciate having someone on the other end of their SOS button. They can listen to advice and reassurance. Our SureSafe operators can also call emergency services if they're needed.

Our lightweight personal alarms are designed to keep you safe when you are out and about meaning you can keep doing what makes you happy, whether that be exercising, shopping, meeting friends or enjoying a hobby.

The SureSafeGO can help you while you’re away from home because it is fully mobile, and it has GPS tracking.

GPS tracking in the pendant or wristband will send your nominated contacts a map if you press the SOS button. They will be able to find your location within 5 to 10 metres. This feature is useful when you are away from home, and you get lost or become confused about your whereabouts.

If you have 24/7 monitoring then the SureSafe operator will be given your location when the alarm is activated. We can then tell your nominated contracts your location. This means that you get the help you need, wherever you are.

The Fall Alert is also an immense help when you are away from home. The personal alarm can feel the change in air pressure and movement which is associated with a fall.

In this case, it triggers the alert immediately rather than waiting for you to press the SOS button. Your family member, or a SureSafe operator (if you have 24/7 monitored) can contact you immediately. If you’re not able to speak then they know to contact the emergency services.

The SureSafeGO GPS tracking system uses mobile phone networks to make sure you are always connected, so you don’t need to worry about being close to a landline or a base unit.

The SureSafe operators at our response centre, are fully experienced in dealing calmly and professionally with a range of needs. Whether that is offering advice, getting in touch with family members or contacting the emergency services.

Our alarms are linked to one of two UK based monitoring centres. Having two separate centres means that we can always be online in the unlikely event that one of the centres ever experience a technical issue.

Knowing that someone is always available can help you feel safe in your own home. And should an emergency ever arise, you can be sure that no alarm call will ever go unanswered.

With our fully monitored personal alarms, you or your loved one can connect to one of our trained Response Centre Operators with just the touch of a button at any time of the day or night. Choose a device that lets you talk through the base unit or opt for one of our 'talking pendants' to speak to us from wherever you are.

A talking pendant will give you extra reassurance as your loved one will be able to connect to a real person who can help wherever they are - in the home, the garden or even when they are out and about. Our in-home talking pendants are available with a 150m range or our ‘anywhere’ alarms have an unlimited mobile range – talk to us from wherever you are.

Many of our alarms come with fall detection meaning the alarm is triggered even if you are not able to press the SOS button. Should this happen, our Response Centre Operators are fully trained and will manage the situation to make sure you or your loved one gets the help you or they need quickly, including medical assistance if required.

If you have the SureSafeGO or SureSafeGO Plus you will need to use our top-up credit to use the device. You can buy the credit in three, six-, or twelve-month bundles. The package includes:

  • 15 minutes of talk time per month
  • 45 text messages per month
  • 3MB of data per month

We know that in some months you might use the device more than others. If you run out of credit, you’ll get an email to tell you about it. If you need more cover that month, contact us and we will reactivate your SIM card. When it is time to renew your credit, we’ll send you a reminder.

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