Older Couple Sitting Wearing SureSafeGO Personal Alarm

The UK's Original & Best Mobile Personal Alarm Service

Enjoy independence & peace of mind anywhere you go with the SureSafeGO elderly alarm. Tens of thousands sold since 2015.

Order Now

Simple, Affordable, Safe...

Choose from SureSafe's market leading, affordable and easy to use best-selling alarms, offering safety and peace of mind

Sure Safe GO 640px

SureSafeGO

from £134.95

#1 Mobile Alarm in UK

Fully Mobile 'Anywhere' Alarm
Fall Detection Included
Talk Through The Pendant
24/7 Monitoring
Family Monitored Option
Sure Safe 24 7 Connect 640px

SureSafe 24/7 Connect

from £35.00

3 Months Free on Annual Plan

Easy Set-up & Use
Waterproof Help Button
Neck & Wrist Options
100m Help Button Range
24/7 Monitoring
Fall Safe 640px

FallSafe

from £124.95

3 Months Free on Annual Plan

Fall Detection Alarm
Easy To Set Up & Use
Waterproof For Bathroom
24/7 Monitoring
Covers Home & Garden

5 Reasons To Choose SureSafe Personal Alarms for the Elderly

You can feel confident choosing SureSafe personal alarms. We are the leading provider of personal alarms in the UK for a reason… many reasons in fact!

Family and Friends Alarms You’re in safe hands
Our UK based monitoring centres currently help keep over 170,000 people living safely and independently in the UK
Response Centre We have the expertise to keep you safe
We know what we are doing. Our management team of trained professionals has over 50 years of experience in delivering first class alarm services
5 Star icon A proven track record of helping people
Want to know how good we are? Ask our existing customers! On average, our customers give us 4.8/5 stars, 98% would recommend us to a friend
Reviews care hand First class service, every time
We are rated ‘EXCELLENT’ on Reviews.io
Medal Industry leading technology
We lead the way with high quality, easy to use alarms. We launched the first and best mobile personal alarm in the UK, the tried and trusted SureSafeGO

What is a personal alarm for the elderly?

SureSafe's personal alarms for the elderly help older people to live independently in their own homes. Our personal alarms for the elderly call for help at the touch of a button. The elderly alarm is pressed when you or your loved one gets into difficulty. They are alarms that can be worn on the body, either on the wrist or on a lanyard around the neck. They give you or your loved one access to help 24/7.

This can include following a fall, or a sudden illness such as a heart attack, a stroke or an epileptic seizure. They bring confidence and safety to the elderly alarm user, and peace of mind to worried family and friends. Everyone can rest assured that help is always available, quickly and easily. Buying for yourself or a loved one? We can help.

Choose the Best Personal Alarm

Review our range of options below to compare features from some of the best personal alarms in the UK and select the one that's most suited to you or your loved ones.

Below you can find SureSafe’s guide to 6 of the best personal alarms for the elderly on the market.

A personal alarm can help you or your loved remain living safely and independently. With so many alarm options available you might find it difficult to decide which one is right for you.

SureSafe has a broad range of personal alarms to suit different needs, health conditions and lifestyles. Whether you are an older adult that would like reassurance you can get help from the home or garden, or an older adult with an active lifestyle that wants an alarm for when you are ‘out and about’ – we can help. We offer some of the best personal alarms in the UK where you can select features that are designed to offer the maximum level of safety for you, as well as peace of mind for you and your family.

Our alarms are also not just for the elderly! Active older people, and younger people with medical conditions can also benefit. Looking for a specific feature? Filter products by feature to help you choose the best personal alarm for you. This includes alarms with fall detection, the ability to talk through the device, fully mobile alarms, plus many more!

Our ‘flagship’ product, offering all of the best features a personal alarm can offer in one reliable and easy to use device. Fully mobile, so you can feel safe wherever you are, the SureSafeGO is tried and trusted since 2015. Tens of thousands sold so you can feel confident that you are in safe hands. SureSafe are the leaders in mobile personal alarms, the SureSafeGO keeps many thousands of people safe in the UK each and every day.

At home or on the go Fully Mobile
Fall icon Automatic Fall Detection
Talking pendant icon Talking Pendant
Around The Clock Monitoring 24/7 Monitoring (Optional)
Call Family Friends Call Family & Friends Direct (Optional)
One touch icon 'Call For Help' SOS Button

Our most popular ‘in-home’ personal alarm, the FallSafe offers 24/7 peace of mind and safety combined with a discreet and stylish ‘Fitbit’ design. This wrist-worn fall detector with built in SOS button provides you with all the protection you need in the home and garden. The band never requires charging and can be worn all day and night, offering true 24/7 protection.

Fall icon Automatic Fall Detection
Around The Clock Monitoring 24/7 Monitoring
Wristworn icon Wristworn Device
Bath proof icon Bath & Showerproof
No Installation icon No Installation Needed
Full Digital Works On New Digital Phonelines

Our neck-worn Fall Alert fall detector offers the best available technology to keep you or your loved one safe at home. Lightweight and comfortable to wear, and linked to our market-leading 24/7 response team, you can be confident that help is at hand at the touch of button. The ‘smart’ fall detection technology means that you can get the help you need, even if you are unable to push the button.

Fall icon Automatic Fall Detection
Around The Clock Monitoring 24/7 Monitoring
Talking pendant icon Pendant Worn Device
Bath proof icon Bath & Showerproof
No Installation icon No Installation Needed
Full Digital Works On New Digital Phonelines

Our ‘future proof’ fully digital alarm is packed full of features to keep you or your loved one safe at home. Customisable features allow you to choose what you need in an alarm, tailoring it to your specific needs. You do not need a landline for this alarm to work, it uses the internet in the home to call for help. Additional optional features include a family & friends app, activity monitoring, periodic ‘are you OK?’ checks, plus many more!

Full Digital Fully Digital
Family and Friends Alarms Family Monitored Alarms
Friends and Family App Friends & Family App
Contact 5 people in emergency Calls Up to 5 People (Optional)
Wristworn icon Wristband or Pendant
Monthly Fee icon No Monthly Fees (optional)

Enjoy safety and peace of mind from the simplest personal alarm to use. Working through the landline at home, this alarm simply requires you or your loved one to wear a simple button on the wrist or neck. Should you get into any difficulty, have a fall or feel unwell, simply push the button and the alarm will do the rest. No recharging required, a ‘no fuss’ alarm to keep you safe 24/7.

Around The Clock Monitoring 24/7 Monitoring
Wristworn icon Wristband or Pendant
Full Digital Works On New Digital Phonelines
No Installation icon No Installation Needed
SureSafe 100m Range 100m Pendant Range
Bath proof icon Bath & Showerproof

Explore the broad range of features that this ‘smart watch’ style personal alarm can offer you or your loved one. Call up to 5 numbers of your choice in an emergency with the simple SOS button. This alarm also detects falls, tells the time, has a step-counter and a heart rate monitor. Harness the power of modern technology with this cutting edge alarm that remains incredibly simple and easy to use.

At home or on the go Fully Mobile
Fall icon Automatic Fall Detection
Talking pendant icon Talk Via Watch
Contact 5 people in emergency Calls Up To 5 People
Activity tracker Step/ Activity Counter
Heart rate monitor Heart Rate Monitor

Looking for a specific feature?

Search our products by feature and find the alarm that will keep you or your loved on safe!

At home or on the go
Fully Mobile
Use anywhere: at home, in the garden & 'out and about'
Fall icon
Automatic Fall Detection
Alarm detects falls, calls for help without needing button press
Full Digital
Fully Digital
Future-proof against BT Digital Switchover - Newest Technology!
Family and Friends Alarms
Family Monitored Alarms
Alarm calls family and friends directly, not a response centre
Talking pendant icon
Talking Pendant
Talk directly through pendant to respondent, not via base unit
Around The Clock Monitoring
24/7 Monitoring
Calls through to our 24/7 Response Centre for total peace of mind

Risk Free Trial

Enjoy a 30-day risk-free home trial on any 24/7 monitored alarm and get peace of mind for you and your family.*

Join the thousands of others living with the peace of mind that SureSafe personal alarms for the elderly bring to families.

We help older people to live independently in their own homes. Giving people the reassurance that help is never far away if they need it. Whether you are looking for a personal alarm for yourself or a loved one, we can help.

Choosing the best personal alarm
1

Choose Your Alarm

We offer the broadest range of elderly alarms on the market. You can choose the right alarm for your needs and order online. Or, if you have questions, call us on 0800 112 3201 and our friendly knowledgeable team can help you pick the best personal alarm for you.

How our alarms work
Setting up a personal alarm
2

Get Set Up

We’ll aim to deliver your elderly alarm the next working day. It will be ready to use out of the box. Our alarms are easy to use – simply press to call for help. If you have any questions, we are always available to help.

Ready to use out of box
Help with personal alarm
3

Stay Safe

Simply wear your elderly alarm and you'll know that there will be someone there when you need them. We can keep you safe 24 hours a day 7 days a week. We’re here for you whenever you need us.

Help when you need it
Man Wearing SureSafe Go Personal Alarm Outside

Digital Personal Alarms: Alarms of the Future - Now!

Our digital personal alarms offer the most up to date technology and features, yet remain easy to set-up and use. They are 'future-proof' against BT's upcoming Digital Switchover and provide you with more features, greater reliability and better-quality alarms to be used to keep you or your loved ones living safely and independently.

Digital Alarms

Our Best Selling Personal Alarms

Sure Safe GO 640px

SureSafeGO

Mobile GPS tracker alarm. Be safe anywhere, either 24/7 Monitored or Family Monitored
  • At home or on the go Fully Mobile
  • Fall icon Automatic Fall Detection
  • Map GPS icon GPS Tracking
from £134.95
View Details
Guardian Main image

SureSafe Guardian

Fully Digital Device Friends & Family Personal Alarm
  • One touch icon One-touch Personal Alarm
  • Full Digital Fully Digital
  • Friends and Family App Friends & Family App
from £99.95
View Details
Fall Safe 640px

FallSafe

Wrist worn fall detector alarm that can detect a fall and get you or a loved one the help they need.
  • Home icon Helping People Stay in their Homes Longer
  • Shower proof icon Showerproof
  • Ringing Telephone Icon Uses Landline
from £35.00
View Details
"

Mum is recovering well after recently suffering a stroke. The ambulance service said that because Mum had medical attention within minutes of pressing her alarm pendant, she would be home soon and make a full recovery. Thank you SureSafe!

"
David, Edinburgh
9 months ago

Choose a personal alarm to suit your lifestyle.

Compare our broad range of personal alarms for the elderly and find the best personal alarm for your needs and circumstances. Not all personal alarms work the same way, or have the same features, so we have put together an easy way to compare the best-selling personal alarms UK. SureSafe has the right elderly alarm for every need. Whether you want a mobile alarm for when you are ‘out and about’ as well as at home, a fall alarm for if you have a fall, an alarm that is linked to our UK based 24/7 monitoring centre, or one that calls through to your family and friends, we have the solution. Compare the best personal alarms UK below.

Product Comparison

#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
24/7 Monitoring
Yes
Yes
Yes
#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
Pendant Range
Unlimited
100m
100m
#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
GPS Tracking
Yes
No
No
#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
Automatic Fall Detection
Yes
Yes
Add anytime
#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
Waterproof?
Showerproof
Showerproof
Bath & Showerproof
#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
One-touch Personal Alarm
Yes
Yes
Yes
#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
Wearing Options
Pendant
Wristband & Pendant
Wristband & Pendant
SureSafeGO
FallSafe
SureSafe 24/7 Connect

Compare our best-selling personal alarm UK plans

SureSafe’s range of personal alarms for the elderly are feature packed, easy to use, and trusted by tens of thousands of people across the UK. Compare the best personal alarm services plans we offer and see how affordable they are. The best personal alarms for the elderly available, but at an affordable price. Get round the clock 24/7 monitoring for you, or your loved one, for as little as 37p per day.

Price Comparison

#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
Equipment Purchase
£134.95
£35 setup
£35 setup
#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
Monthly Package
£18.99
£15.99 p/m
£11.99 p/m
#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
Annual Package
n/a
£175
£144
SureSafeGO
FallSafe
SureSafe 24/7 Connect
Suresafe personal alarms reviews

You’re in safe hands, but don’t just take our word for it

4.8/5 stars on reviews.io

Great products and very helpful staff when making contact. We purchased a watch after my husbands health deteriorated. He wears the watch daily and has the option to long press the button to call my phone, it also has fall detection so if he falls at all it calls me automatically. It then follows up either with a text with his location so I could find him if needed for any reason. Great peace of mind and has given him a lot of independence back.

Sarah Calver
2 weeks ago

Fantastic service from initial enquiry to set up. Very helpful and courteous staff. Excellent product. Would highly recommend for peace of mind.

Trish Valentine
3 weeks ago

Excellent service and support! I selected SureSafe based on previous reviews and from the technical details provided on their website. The pendant with cellular service provided the very best features ….panic alarm, fall down alarm, built in speaker and microphone, plus GPS. Being based in USA did not present any difficulties for getting this service set up for my 90 year old mother in Hampshirite, UK. Peace on mind what critical for me. The cost is very reasonable and my Mother had to use the service several times. A few times were false alarms but a few were for a real need. Alerting other family members, neighbors could not have been easier and help soon arrived. Independent living is no longer an option for my Mother and she is now in a Care Home where she can get 24 hr support. Cancelling the service was simple. Do I recommend this….absolutely! The pendant is still usable and it can be transferred to other family members as and when their need arises. Then it’s just a case of activating the service.

Jonathan Guest
3 weeks ago

Excellent customer service - informative professional representative - Richard Sheil explained the product options and capabilities fully and it is ideal for my elderly parents requirements. Having purchased one for each of them, I now feel that they are fully protected & safe , which has made me feel comfortable that they now have the support they need should there be a requirement.

Derrick Heatley
3 weeks ago

Suresafe Alarms supplied an alarm system for my elderly father. It was simple to set up and worked very well. My father used the alarm on at least two occasions and I was alerted by Suresafe to go to his assistance. I would not hesitate to recommend this company.

Name Withheld
3 weeks ago

I searched on line for a monitored alarm for my wife who has Motorneuron Desease . I found Suresafe Alarms and other companies on google, but I found their website very easy to use and found exactly what we need AND the prices were all there as well. I sent an email request on saturday not expecting a response till monday but John phoned me within an hour. He was very professional, polite, and definately not pushy. He asked what I wanted to acheive and quided me to the right system. I set up the contract and bought the alarm within 15 minutes. Excellent service and I am confident of the company being as good as John in supporting the system. I am happy now knowing that if my wife falls anywhere she will be helped. Thank you John.

Rob Wood
3 weeks ago

Saturday morning about 11am I sent a request to SureSafe by email asking for clarification of purchase options. Saturday afternoon 3pm i received a phone call from John at SureSafe. He spent about 20 minutes with me explaining the various options functions costs etc. He also asked about the physical condition of the recipient to help with the decision. I ultimately chose one option and with his help there and then purchased the products to be sent out as next day delivery on the next working day Monday. Excellent service.

Al
3 weeks ago

Great service from John and great product. Purchased for my Mum who’s hard of hearing but she does hear the pendant really well which I was surprised at. Within the first 48hrs of her having it she was contacted by a very nice representative to advise the battery was running low, she was very impressed. Thank you, we’re relieved she has this device with her.

Liz Howells
3 weeks ago

Great product and great service. From the initial call with John and selecting the right product all the way through to now using the product and company. Great support from the customer care team and the peace of mind I now have is well worth the cost

Holly Farrell
3 weeks ago

Will definitely be recommending the product and service from SureSafe. Bought this SureSafe GO for my nan and its changed her life. She now has more freedom than she has had for a long time and the peace of mind is value for money. John from the 1st point of contact and Jo from the customer care team once we recieved the device are both professionals offering great advice and service.

Stephen Simpson
3 weeks ago

Frequently Asked Questions

Have a question? Take a look at some of the common questions that people have before choosing the best personal alarm for them:

Do I have to pay VAT for my personal alarm service?

95% of SureSafe customers do not need to pay VAT when buying a personal alarm for elderly. If the person using the personal alarm service has a chronic or ongoing medical condition, or has a terminal illness, then you do not need to pay VAT. It does not matter who purchases the alarm, you do not pay VAT if the person using the alarm has a medical condition. Find out more here.

To not pay VAT, tick yes on the Are You VAT Exempt box on the product page, cart or checkout. Or call us on 0800 112 3201.

What should I consider before purchasing a personal alarm?

If you have decided that a personal alarm for elderly can help you are a loved one stay safe and independent, there are a few things to think about before choosing the best personal alarm to suit your needs. Do you want protection at home only, or when you are ‘out and about’? Is the alarm user prone to falls, so would a fall detector be a good idea? Do you want to be able to talk to the alarm respondent through the base unit?

If you want help choosing the right alarm for you or your loved ones needs, then call one of our friendly team on 0800 112 3201 and we can help you decide on the best personal alarm for your needs.

Can my elderly alarm bracelet or pendant be worn while I am in the bathroom?

We encourage you to wear your elderly alarm bracelet or pendant while in the bathroom. The bathroom is statistically the highest risk place for a fall. All our personal alarms for elderly are shower proof, and some of them can be worn in the bath. Check out our individual product pages for more details.

What will happen should my alarm be triggered accidentally?

Depending on the type of elderly person alarm that you have, you can either cancel it yourself by pressing a button on the pendant or covering your hand over the wristband face, or simply wait to speak to the operator and tell them that it is a false alarm.

Can I use a SureSafe alarm if I am deaf or hard of hearing?

Absolutely, we have thousands of customers that use our personal alarm service that are either deaf or hard of hearing. If we are unable to speak with you, we will contact your nominated contacts and/or the emergency services.

Do I need to give you any medical information, and why?

If you choose a SureSafe 24/7 monitored elderly alarm, as part of setting you up with a personal alarm service we take details of any relevant medical conditions that you have. We share this information with the emergency services and your doctor when needed. By knowing a little more about your medical history, this allows them the best opportunity to give you the medical attention you need.

What should I do about my personal alarm service if I move house?

Please contact us to let us know your new address, phone number and if any of your nominated contacts will have changed as a result of the move. You should also test your elderly alarm when you set it up in your new home.

What do I do if I lose my alarm elderly alarm bracelet or pendant?

Call the SureSafe customer service team on 0800 112 3201, or email [email protected], to arrange for an additional or replacement pendants to be sent to you. This will be for a small additional cost. In the meantime, if your alarm has a base unit you can still call for help by pressing the help button on it.

I want an alarm for both mum and dad. Can I have more than one elderly person alarm for the elderly using the same base unit?

Yes. Alarms that have a base unit can have more than one elderly person alarm linked to it. Mum and dad can also both use one of our mobile alarms, as each mobile alarm pendant for the elderly is dedicated to the individual alarm user.

I have a pacemaker. Will my personal alarm for the elderly interfere with it?

No. SureSafe’s alarms use frequencies that do not interfere with a pacemaker. They are safe to use.

The only alarm that is not recommended for use by people with a pacemaker is the TalkSafe. Please call SureSafe customer services on 0800 112 3201, or email [email protected], to learn more.

Will my elderly person alarm bracelet and pendant work outside of my home? For example, when walking the dog or doing some gardening?

All of SureSafe’s elderly person alarm bracelets and pendants will work in the home and garden, so you can feel confident to be out in the garden and know that you can still get help. We recommend that you test your alarm pendant for the elderly from the end of the garden to check that your pendant is still in range when you are furthest away.

If you want your alarm to work when you are away from your home, for example when walking the dog or when at the shops, you will need one of SureSafe’s mobile alarms. Our most popular mobile alarm is the SureSafeGO.

If I cancel the elderly personal alarm service, what do I do with the alarm equipment that you have sent me?

All cancellations need to be made in writing, by email. Please email [email protected] We will then make arrangements to cancel the personal alarm service for you, and let you know how to return the alarm equipment to us.

Which personal alarms work away from home?

The SureSafeGO works away from home using GPS and is the best way of staying safe when you are out and about. You can choose the family monitored alarm and when it is triggered it will call and notify up to three family or friends. There are no monthly fees with this option, but you do need to buy our pay-as-you-go credit.

The GPS means your family can find your location if you need medical assistance or help to get back home, should you get lost or become confused about your whereabouts. If you press the SOS button for help while you’re away from home, the system will send a map to your nominated contact. They will be able to find you from within 5 and 10 metres of the map’s location.

The benefit of the GPS is that you can get help quickly if you need it. There’s no time wasted while your family try and find out where you are. This can be vital if you fall ill or have a fall. Your family can contact the emergency services or get to you without the delay that could result in further injury, dehydration, or hyperthermia.

The SureSafeGO personal alarm is a useful way to stay connected if you have medical conditions that sometimes mean you need help. People living with diabetes, epilepsy and dementia can benefit from a one-button alarm that brings help quickly. It is a commonly used tracker for dementia patients.

For complete peace of mind, we recommend our 24/7 monitoring on the SureSafeGO. This links straight to our response centre operators where your emergency call will be answered any time of the day or night.

The trained operator will talk to you through the pendant, locate you using the GPS feature of the device and arrange for the appropriate help. They will also contact your family and stay on the line to offer advice and reassurance if it is needed.

Can I get a fall alarm linked to my mobile phone?

Yes. We offer a few options for fall alarms linked to your mobile phone. The most popular fall alarm linked to a mobile phone is the SureSafeGO Family Monitored Alarm. The SureSafeGO can be programmed with up to three telephone numbers of your choice. This is normally family and friends. When the SureSafeGO detects a fall it will send an alert to the three mobile numbers you have programmed in to tell them that the alarm user needs help.

The second option for a fall alarm linked to a mobile phone is the SureSafeGO Plus fall alarm watch. This alarm is similar to the SureSafeGO except that it is wrist worn, and it can be programmed with five numbers as opposed to three.

What should I consider before purchasing a personal alarm?

If you have decided that a personal alarm can help you are a loved one stay safe and independent, there are a few things to think about before choosing the best personal alarm to suit your needs. Do you want protection at home only, or when you are ‘out and about’? Is the alarm user prone to falls, so would a fall detector be a good idea? Do you want to be able to talk to the alarm respondent through the base unit?

If you want help choosing the right alarm for you or your loved ones needs, then call one of our friendly team on 0800 112 3201.

Are SureSafe personal alarms waterproof?

Yes, we provide a range of personal alarms, a number of which are shower and bath proof. Why not have a look at our range of alarms here.

Can I use my phone as a personal alarm?

While there are apps or services that can be used in conjunction with your smartphone to offer some features that are similar to a personal alarm, the activation of these is not as convenient as simply having a personal alarm device such as a wristband or pendant on you.

This is because a pendant or wristband will activate an alarm at the touch of a button to call a 24/7 response centre or nominated loved ones immediately.

You also do not always have your phone on your person, so you cannot be guaranteed to be able to access it when you need it most. One example among many is when in the shower, the highest risk place of a slip or trip.

How can I test my personal alarm?

We have a range of user guides and instructions for you to review and test your SureSafe personal alarm, you can find these here.

If you are struggling to test your personal alarm or have questions, then give us a call on 0800 112 3201, and one of our customer services representatives will be happy to help you.

How do I change the battery in my personal alarm?

We offer a range of different alarms, each of which operates in a slightly different way. Some of our alarms have rechargeable batteries, that do not need to be replaced. Some have replaceable batteries, while others are not replaceable and you will need to purchase a new pendant or wristband when the battery runs low.

Our SureSafe 24/7 Connect range comes with lifetime free pendant replacement when the battery is running low.

Our user guides and instruction manuals can be found here. These will help explain how to change the battery on your personal alarm.

If you are struggling to change the battery of your personal alarm or have further questions, then give us a call on 0800 112 3201. One of our customer services representatives will be happy to help you.

How do I set up a SureSafe alarm?

We have a range of user guides and instructions to help you set up your new SureSafe personal alarm, you can find these here.

Alternatively, while our SureSafe 24/7 Connect alarm is easy to set up, we do provide a personal alarm installation and demonstration service across the UK to help get you up and running.

If you are struggling to set up your alarm or you have questions, why not give us a call on 0800 112 3201, and one of our customer services representatives will be happy to help you.

How does a personal alarm work?

Personal alarms for the elderly are designed to provide quick support in cases of an emergency.

There are different types of personal alarms (namely alarms connected to a response centre, or alarms connected to family and friends). The alarm is designed to call one of these options if a button is pressed, or something such as a fall is detected (depending on the alarm and the features it has).

Personal alarms work by connecting you, or a loved one, to help at the push of a button on the pendant or wristband worn on the body at all times.

How effective are personal alarms?

Studies have shown that when comparing personal alarm users and non-users, those with an alarm service experienced more positive outcomes in terms of: feeling safer and more secure, and being more active around their home (De San Miguel et. Al. 2017).

The main benefits reported by purchasers were: feeling of security and peace of mind for themselves; reduced anxiety about falling and not being able to get up; feeling of security and peace of mind for their family; providing fast assistance in an emergency situation; extending the time they were able to continue living in their own home; increasing confidence in performing everyday activities; being able to get help from anywhere in the home; and, being more active around the home because they were not worried about falling.

How much does Telecare cost UK?

Telecare costs vary depending on who the supplier is, and what features and benefits they are offering.

SureSafe offers the most competitive pricing available, without compromising on the quality of the products and services, or the broad range of features. Their prices range from:

  • 24/7 monitored in-home alarms from £11.99 per month
  • 24/7 monitored fall detection in-home alarms from £15.99 per month
  • Mobile personal alarms from £134.95
  • Fully digital family & friends alarms with options for no-ongoing fees from £99.95

What are Telecare services?

Telecare services refer to services that use personal alarms to call for help in the case of an emergency. For example, if you have gotten lost and require help being found, or you have had a fall and have injured yourself, or you have a sudden medical emergency such as a heart attack or a stroke, a personal alarm can be used to call for help immediately.

Telecare services can provide peace of mind for your loved ones, should you want to continue living independently at an older age.

What is a lifeline alarm?

A lifeline (or telecare) alarm is a small device (usually a wristband or pendant) which comes with a base unit. It can be worn in the home and garden, and contains a clear emergency button to call for help.

This alarm requires a telephone line to function, and will send out alerts to our 24/7 monitoring centre.

Click here to take a look at the SureSafe 24/7 Connect and determine whether this is the right personal alarm for you.

If you do not have a landline, you can still get a lifeline alarm. Read here about our ‘No Landline’ alarms.

We also have a range of ‘Family Monitored’ alarms if you would prefer your alarm to call family and friends directly, rather than a 24/7 monitoring centre.

What type of personal alarm is best?

Depending on your own needs or the needs of your loved ones, the best type of personal alarm varies. For example, a dementia tracker is most helpful for a person with dementia, however a 24/7 monitored alarm may be best for loved ones that want to remain independent but live close by.

Why not take a look at our different personal alarm features to determine which type of personal alarm might be the best for you or your loved one, so that you can have peace of mind should an emergency arise.

Alternatively, call us on 0800 112 3201 and one of our friendly team of Independent Living Specialists will be able to help you choose the right alarm for your needs and circumstances.

Do you need a landline for a personal alarm?

While you will require a landline for some of our personal alarms, we do offer a range of alarms where no landline is needed.

Some of our alarms work using a pre-installed mobile phone SIM card. Others work using the internet in the home. Read about our ‘No Landline’ alarms here.

How can personal alarms help take care of elderly relatives?

Personal alarms take care of your elderly relatives because they make it easy for your relatives to contact family (or a SureSafe operator if you have a monitored alarm) if they should fall ill. By wearing a personal alarm pendant or wristband your elderly relative can get help with the touch of a button.

If you choose to have a fall alert alarm, the SOS button doesn’t even have to be pressed. The technology inside the pendant can recognise a fall and the alarm is triggered automatically.

The personal alarm takes care of your elderly relative through its ability to get help quickly. This means your family member doesn’t have to wait hours for help or emergency assistance to arrive.

If someone is able to reach your elderly relative quickly it can avoid the added suffering of hypothermia or dehydration. Getting help quickly increases your elderly relative’s chances of making a full and fast recovery.

Another way SOS alarms help the elderly is if you have an alarm with GPS tracking. This means that the alarm can be used both at home and when ‘out and about’. It also means that if your relative gets lost or becomes confused while they are away from home, they can press the SOS button for help. You’ll then be sent a map showing their location within 5 to 10 metres.

There’s also another excellent feature of the SureSafeGO and SureSafeGO Plus. It is Geo-Fencing. If you have an elderly relative who tends to wander you can set the tracking to send you an alert if your relative leaves the area you have set up as a safe zone.

You can also find them without them having pressed the button by using the Find Me feature on the SureSafeGO if you have the family monitored option.

All our pendant and wristband personal alarms are lightweight and discreet. Your loved one can wear the alarm comfortably at all times, even in the bath or shower.

How do personal alarms support elderly relatives to live independent lives?

A personal alarm can help elderly relatives to live independent lives because they have the reassurance of a personal alarm. Wearing an alarm that calls family or a SureSafe operator at the touch of a button provides security.

Security gives the personal alarm wearer the confidence to get out of the house and be independent. Knowing that at the touch of a button help is at hand, your elderly relatives become less afraid of leaving what they see as the safety of their home to get on with life. Wearing a personal alarm reduces anxiety about falling and therefore gives your elderly relatives the confidence to stay young at heart and to get out and about.

Wearing a lightweight and discreet personal alarm pendant or wristband means that should your elderly relative feel unwell, or have an accident, they don’t have to rely on strangers to get them the help they need. They can press the SOS button and hear the reassuring voice of a family member or a trained SureSafe operator.

Many elderly people living as a couple also feel more confident if their housebound partner wears a personal alarm. This lets them get out to the shops or the library. They know that if their partner needs them at home, they will be contacted immediately the SOS button is pressed or a fall alert alarm senses a fall.

In fact, if you have fall detector the wearer doesn’t even have to press the button. The alarm will sense a fall and send out an alert automatically.

The young at heart seniors we support appreciate having someone on the other end of their SOS pendant. They can listen to advice and reassurance. Our SureSafe operators can also call emergency services if they're needed.

How can a personal alarm help me when I’m away from home?

Our lightweight personal alarms are designed to keep you safe when you are out and about meaning you can keep doing what makes you happy, whether that be exercising, shopping, meeting friends or enjoying a hobby.

The SureSafeGO can help you while you’re away from home because it is fully mobile, and it has GPS tracking.

GPS tracking in the pendant or wristband will send your nominated contacts a map if you press the SOS button. They will be able to find your location within 5 to 10 metres. This feature is useful when you are away from home, and you get lost or become confused about your whereabouts.

If you have 24/7 monitoring then the SureSafe operator will be given your location when the alarm is activated. We can then tell your nominated contracts your location. This means that you get the help you need, wherever you are.

The Fall Alert is also an immense help when you are away from home. The personal alarm can feel the change in air pressure and movement which is associated with a fall.

In this case, it triggers the alert immediately rather than waiting for you to press the SOS button. Your family member, or a SureSafe operator (if you have 24/7 monitored) can contact you immediately. If you’re not able to speak then they know to contact the emergency services.

The SureSafeGO GPS tracking system uses mobile phone networks to make sure you are always connected, so you don’t need to worry about being close to a landline or a base unit.

Who are Response Centre Operators?

The SureSafe operators at our response centre, are fully experienced in dealing calmly and professionally with a range of needs. Whether that is offering advice, getting in touch with family members or contacting the emergency services.

Our alarms are linked to one of two UK based monitoring centres. Having two separate centres means that we can always be online in the unlikely event that one of the centres ever experience a technical issue.

Knowing that someone is always available can help you feel safe in your own home. And should an emergency ever arise, you can be sure that no alarm call will ever go unanswered.

With our fully monitored personal alarms, you or your loved one can connect to one of our trained Response Centre Operators with just the touch of a button at any time of the day or night. Choose a device that lets you talk through the base unit or opt for one of our talking pendants to speak to us wherever you are.

A talking pendant will give you extra reassurance as your loved one will be able to connect to a real person who can help wherever they are - in the home, the garden or even when they are out and about. Our in-home talking pendants are available with a 150m range or our ‘anywhere’ alarms have an unlimited mobile range – talk to us from wherever you are.

Many of our alarms come with fall detection meaning the alarm is triggered even if you are not able to press the SOS button. Should this happen, our Response Centre Operators are fully trained and will manage the situation to make sure you or your loved one gets the help you or they need quickly, including medical assistance if required.

How to use a SureSafe personal alarm

SureSafe alarms are either pendants or wristbands. The pendant alarms are designed so that they look stylish and discreet rather than a personal alarm. The wristband alarms are like smart watches.

SureSafe alarms are simple to set up. If you have a mobile alarm like the SureSafeGO then you don’t need a landline. The device is ready to use out of the box. All you need to do is press the SOS button for three seconds to call for help.

The SureSafe wristband can be ready for use within five minutes. Press the button at the side for 2 seconds to turn the wristband on. You programme the watch by sending some short text messages from any mobile phone. If you need to send an SOS alert simply press the button on the side of the wristband for 3 seconds. The watch will tell you if an alert has been activated. The alerts then go through to family member or a SureSafe operator (with 24/7 monitored).

You can then have a 2-way conversation through the wristband. You charge the wristband using a small docking station.

If you have an alarm that works at home only you will receive a pendant and a base unit. The unit needs to be connected to your landline and a plug point. Your phone is then connected to the base unit. Don’t worry it doesn’t interfere at all with your phone line. If you need help, then press the red button on the pendant and an alert will go out.

You can speak to family or a SureSafe operator through the base unit. The voice range is between 100 and 150 metres so you will be heard, and you can speak, often even if you are in another room.

What is top-up credit?

If you have the SureSafeGO or SureSafeGO Plus you will need to use our top-up credit to use the device. You can buy the credit in three, six-, or twelve-month bundles. The package includes:

  • 15 minutes of talk time per month
  • 45 text messages per month
  • 3MB of data per month

We know that in some months you might use the device more than others. If you run out of credit, you’ll get an email to tell you about it. If you need more cover that month, contact us and we will reactivate your SIM card. When it is time to renew your credit, we’ll send you a reminder.

Sure Safe Woman with Baby and Daughter Illustration Footer Left Sure Safe Man on Bicycle Illustration Footer Right

Peace of mind for you and your family

SureSafe is the leading provider of personal alarms within the UK.

More about how it works
We're always here to help

SureSafe is the leading provider of personal alarms within the UK.

Phone
Call us on 0800 112 3201
Email
Email us Send a message
Request a Callback