The UK's Original & Best Personal Alarm & Pendant Alarm Service

95% of SureSafe customers do not need to pay VAT when buying a personal alarm for elderly. If the person using the personal alarm service has a chronic or ongoing medical condition, or has a terminal illness, then you do not need to pay VAT. It does not matter who purchases the alarm, you do not pay VAT if the person using the alarm has a medical condition. Find out more here.

To not pay VAT, tick yes on the 'Are You VAT Exempt?' box on the product page, cart or checkout. Or call us on 0800 112 3201.

If you have decided that a personal alarm for elderly can help you are a loved one stay safe and independent, there are a few things to think about before choosing the best personal alarm to suit your needs. Do you want protection at home only, or when you are ‘out and about’? Is the alarm user prone to falls, so would a fall detector be a good idea? Do you want to be able to talk to the alarm respondent through the base unit?

If you want help choosing the right alarm for you or your loved ones needs, then call one of our friendly team on 0800 112 3201 and we can help you decide on the best personal alarm for your needs.

We encourage you to wear your elderly alarm while in the bathroom. The bathroom is statistically the highest risk place for a fall. All our personal alarms for elderly are shower proof, and some of them can be worn in the bath. Check out our individual product pages for more details.

Don't worry, simply wait to speak to the operator or your family member (depending on the product purchased) and tell them that it is a false alarm.

Absolutely, we have thousands of customers that use our personal alarm service that are either deaf or hard of hearing. If we are unable to speak with you, we will contact your nominated contacts and/or the emergency services.

If you choose a SureSafe 24/7 monitored elderly alarm, as part of setting you up with a personal alarm service we take details of any relevant medical conditions that you have. We share this information with the emergency services and your doctor when needed. By knowing a little more about your medical history, this allows them the best opportunity to give you the medical attention you need.

Please contact us to let us know your new address, phone number and if any of your nominated contacts will have changed as a result of the move. You should also test your elderly alarm when you set it up in your new home.

Call the SureSafe customer service team on 0800 112 3201, or email [email protected], to arrange for an additional or replacement buttons to be sent to you. This will be for a small additional cost. In the meantime, if your alarm has a base unit you can still call for help by pressing the help button on it.

Yes. Alarms that have a base unit can have more than one elderly person alarm linked to it. Mum and dad can also both use one of our mobile alarms, as each mobile alarm pendant for the elderly is dedicated to the individual alarm user.

No. SureSafe’s alarms use frequencies that do not interfere with a pacemaker. They are safe to use.

The only alarm that is not recommended for use by people with a pacemaker is the TalkSafe. Please call SureSafe customer services on 0800 112 3201, or email [email protected], to learn more.

All of SureSafe’s elderly person alarms will work in the home and garden, so you can feel confident to be out in the garden and know that you can still get help. We recommend that you test your alarm for the elderly from the end of the garden to check that your pendant is still in range when you are furthest away.

If you want your alarm to work when you are away from your home, for example when walking the dog or when at the shops, you will need one of SureSafe’s mobile alarms. Our most popular mobile alarm is the SureSafeGO.

All cancellations need to be made in writing, by email. Please email [email protected] We will then make arrangements to cancel the personal alarm service for you, and let you know how to return the alarm equipment to us.

The SureSafeGO works away from home using GPS and is the best way of staying safe when you are out and about. You can choose the family monitored alarm and when it is triggered it will call and notify up to three family or friends. There are no monthly fees with this option, but you do need to buy our pay-as-you-go credit.

The GPS means your family can find your location if you need medical assistance or help to get back home, should you get lost or become confused about your whereabouts. If you press the SOS button for help while you’re away from home, the system will send a map to your nominated contact. They will be able to find you from within 5 and 10 metres of the map’s location.

The benefit of the GPS is that you can get help quickly if you need it. There’s no time wasted while your family try and find out where you are. This can be vital if you fall ill or have a fall. Your family can contact the emergency services or get to you without the delay that could result in further injury, dehydration, or hyperthermia.

The SureSafeGO personal alarm is a useful way to stay connected if you have medical conditions that sometimes mean you need help. People living with diabetes, epilepsy and dementia can benefit from a one-button alarm that brings help quickly. It is a commonly used tracker for dementia patients.

For complete peace of mind, we recommend our 24/7 monitoring on the SureSafeGO. This links straight to our response centre operators where your emergency call will be answered any time of the day or night.

The trained operator will talk to you through the pendant, locate you using the GPS feature of the device and arrange for the appropriate help. They will also contact your family and stay on the line to offer advice and reassurance if it is needed.

Yes. We offer a few options for fall alarms linked to your mobile phone. The most popular fall alarm linked to a mobile phone is the SureSafeGO Family Monitored Alarm. The SureSafeGO can be programmed with up to three telephone numbers of your choice. This is normally family and friends. When the SureSafeGO detects a fall it will send an alert to the three mobile numbers you have programmed in to tell them that the alarm user needs help.

The second option for a fall alarm linked to a mobile phone is the SureSafeGO Plus. This alarm is similar to the SureSafeGO except that it is a 'smart watch', and it can be programmed with five numbers as opposed to three.

If you have decided that a personal alarm can help you are a loved one stay safe and independent, there are a few things to think about before choosing the best personal alarm to suit your needs. Do you want protection at home only, or when you are ‘out and about’? Is the alarm user prone to falls, so would a fall detector be a good idea? Do you want to be able to talk to the alarm respondent through the base unit?

If you want help choosing the right alarm for you or your loved ones needs, then call one of our friendly team on 0800 112 3201.

Yes, we provide a range of personal alarms, a number of which are shower and bath proof. Why not have a look at our range of alarms here.

While there are apps or services that can be used in conjunction with your smartphone to offer some features that are similar to a personal alarm, the activation of these is not as convenient as simply having a wearable personal alarm device on you.

This is because with a wearable button you can call for help at the touch of a button to call a 24/7 response centre or nominated loved ones immediately.

You also do not always have your phone on your person, so you cannot be guaranteed to be able to access it when you need it most. One example among many is when in the shower, the highest risk place of a slip or trip.

We have a range of user guides and instructions for you to review and test your SureSafe personal alarm, you can find these here.

If you are struggling to test your personal alarm or have questions, then give us a call on 0800 112 3201, and one of our customer services representatives will be happy to help you.

We offer a range of different alarms, each of which operates in a slightly different way. Some of our alarms have rechargeable batteries, that do not need to be replaced. Some have replaceable batteries, while others are not replaceable and you will need to purchase a new button when the battery runs low.

Our SureSafe 24/7 Connect range comes with lifetime free pendant replacement when the battery is running low.

Our user guides and instruction manuals can be found here. These will help explain how to change the battery on your personal alarm.

If you are struggling to change the battery of your personal alarm or have further questions, then give us a call on 0800 112 3201. One of our customer services representatives will be happy to help you.

We have a range of user guides and instructions to help you set up your new SureSafe personal alarm, you can find these here.

Alternatively, while our SureSafe 24/7 Connect alarm is easy to set up, we do provide a personal alarm installation and demonstration service across the UK to help get you up and running.

If you are struggling to set up your alarm or you have questions, why not give us a call on 0800 112 3201, and one of our customer services representatives will be happy to help you.

Personal alarms for the elderly are designed to provide quick support in cases of an emergency.

There are different types of personal alarms (namely alarms connected to a response centre, or alarms connected to family and friends). The alarm is designed to call one of these options if a button is pressed, or something such as a fall is detected (depending on the alarm and the features it has).

Personal alarms work by connecting you, or a loved one, to help at the push of a button worn on the body at all times.

Studies have shown that when comparing personal alarm users and non-users, those with an alarm service experienced more positive outcomes in terms of: feeling safer and more secure, and being more active around their home (De San Miguel et. Al. 2017).

The main benefits reported by purchasers were: feeling of security and peace of mind for themselves; reduced anxiety about falling and not being able to get up; feeling of security and peace of mind for their family; providing fast assistance in an emergency situation; extending the time they were able to continue living in their own home; increasing confidence in performing everyday activities; being able to get help from anywhere in the home; and, being more active around the home because they were not worried about falling.

Telecare costs vary depending on who the supplier is, and what features and benefits they are offering.

SureSafe offers the most competitive pricing available, without compromising on the quality of the products and services, or the broad range of features. Their prices range from:

• 24/7 monitored in-home alarms from £11.99 per month
• 24/7 monitored fall detection in-home alarms from £15.99 per month
• Mobile personal alarms from £134.95
• Fully digital family & friends alarms with options for no-ongoing fees from £99.95

Telecare services refer to services that use personal alarms to call for help in the case of an emergency. For example, if you have gotten lost and require help being found, or you have had a fall and have injured yourself, or you have a sudden medical emergency such as a heart attack or a stroke, a personal alarm can be used to call for help immediately.

Telecare services can provide peace of mind for your loved ones, should you want to continue living independently at an older age.

A lifeline (or telecare) alarm is a small device, worn on the body at all times, which comes with a base unit. It can be worn in the home and garden, and contains a clear emergency button to call for help.

This alarm requires a telephone line to function, and will send out alerts to our 24/7 monitoring centre.

Click here to take a look at the SureSafe 24/7 Connect and determine whether this is the right personal alarm for you.

If you do not have a landline, you can still get a lifeline alarm. Read here about our ‘No Landline’ alarms.

We also have a range of ‘Family Monitored’ alarms if you would prefer your alarm to call family and friends directly, rather than a 24/7 monitoring centre.

Depending on your own needs or the needs of your loved ones, the best type of personal alarm varies. For example, a dementia tracker is most helpful for a person with dementia, however a 24/7 monitored alarm may be best for loved ones that want to remain independent but live close by.

Why not take a look at our different personal alarm features to determine which type of personal alarm might be the best for you or your loved one, so that you can have peace of mind should an emergency arise.

Alternatively, call us on 0800 112 3201 and one of our friendly team of Independent Living Specialists will be able to help you choose the right alarm for your needs and circumstances.

While you will require a landline for some of our personal alarms, we do offer a range of alarms where no landline is needed.

Some of our alarms work using a pre-installed mobile phone SIM card. Others work using the internet in the home. Read about our ‘No Landline’ alarms here.

Personal alarms take care of your elderly relatives because they make it easy for your relatives to contact family (or a SureSafe operator if you have a monitored alarm) if they should fall ill. By wearing a personal alarm your elderly relative can get help with the touch of a button.

If you choose to have a fall alert alarm, the SOS button doesn’t even have to be pressed. The technology inside the pendant can recognise a fall and the alarm is triggered automatically.

The personal alarm takes care of your elderly relative through its ability to get help quickly. This means your family member doesn’t have to wait hours for help or emergency assistance to arrive.

If someone is able to reach your elderly relative quickly it can avoid the added suffering of hypothermia or dehydration. Getting help quickly increases your elderly relative’s chances of making a full and fast recovery.

Another way SOS alarms help the elderly is if you have an alarm with GPS tracking. This means that the alarm can be used both at home and when ‘out and about’. It also means that if your relative gets lost or becomes confused while they are away from home, they can press the SOS button for help. You’ll then be sent a map showing their location within 5 to 10 metres.

There’s also another excellent feature of the SureSafeGO and SureSafeGO Plus. It is Geo-Fencing. If you have an elderly relative who tends to wander you can set the tracking to send you an alert if your relative leaves the area you have set up as a safe zone.

You can also find them without them having pressed the button by using the Find Me feature on the SureSafeGO if you have the family monitored option.

All our personal alarms are lightweight and discreet. Your loved one can wear the alarm comfortably at all times, even in the bath or shower.

A personal alarm can help elderly relatives to live independent lives because they have the reassurance of a personal alarm. Wearing an alarm that calls family or a SureSafe operator at the touch of a button provides security.

Security gives the personal alarm wearer the confidence to get out of the house and be independent. Knowing that at the touch of a button help is at hand, your elderly relatives become less afraid of leaving what they see as the safety of their home to get on with life. Wearing a personal alarm reduces anxiety about falling and therefore gives your elderly relatives the confidence to stay young at heart and to get out and about.

Wearing a lightweight and discreet personal alarm means that should your elderly relative feel unwell, or have an accident, they don’t have to rely on strangers to get them the help they need. They can press the SOS button and hear the reassuring voice of a family member or a trained SureSafe operator.

Many elderly people living as a couple also feel more confident if their housebound partner wears a personal alarm. This lets them get out to the shops or the library. They know that if their partner needs them at home, they will be contacted immediately the SOS button is pressed or a fall alert alarm senses a fall.

In fact, if you have fall detector the wearer doesn’t even have to press the button. The alarm will sense a fall and send out an alert automatically.

The young at heart seniors we support appreciate having someone on the other end of their SOS button. They can listen to advice and reassurance. Our SureSafe operators can also call emergency services if they're needed.

Our lightweight personal alarms are designed to keep you safe when you are out and about meaning you can keep doing what makes you happy, whether that be exercising, shopping, meeting friends or enjoying a hobby.

The SureSafeGO can help you while you’re away from home because it is fully mobile, and it has GPS tracking.

GPS tracking in the pendant or wristband will send your nominated contacts a map if you press the SOS button. They will be able to find your location within 5 to 10 metres. This feature is useful when you are away from home, and you get lost or become confused about your whereabouts.

If you have 24/7 monitoring then the SureSafe operator will be given your location when the alarm is activated. We can then tell your nominated contracts your location. This means that you get the help you need, wherever you are.

The Fall Alert is also an immense help when you are away from home. The personal alarm can feel the change in air pressure and movement which is associated with a fall.

In this case, it triggers the alert immediately rather than waiting for you to press the SOS button. Your family member, or a SureSafe operator (if you have 24/7 monitored) can contact you immediately. If you’re not able to speak then they know to contact the emergency services.

The SureSafeGO GPS tracking system uses mobile phone networks to make sure you are always connected, so you don’t need to worry about being close to a landline or a base unit.

The SureSafe operators at our response centre, are fully experienced in dealing calmly and professionally with a range of needs. Whether that is offering advice, getting in touch with family members or contacting the emergency services.

Our alarms are linked to one of two UK based monitoring centres. Having two separate centres means that we can always be online in the unlikely event that one of the centres ever experience a technical issue.

Knowing that someone is always available can help you feel safe in your own home. And should an emergency ever arise, you can be sure that no alarm call will ever go unanswered.

With our fully monitored personal alarms, you or your loved one can connect to one of our trained Response Centre Operators with just the touch of a button at any time of the day or night. Choose a device that lets you talk through the base unit or opt for one of our 'talking pendants' to speak to us from wherever you are.

A talking pendant will give you extra reassurance as your loved one will be able to connect to a real person who can help wherever they are - in the home, the garden or even when they are out and about. Our in-home talking pendants are available with a 150m range or our ‘anywhere’ alarms have an unlimited mobile range – talk to us from wherever you are.

Many of our alarms come with fall detection meaning the alarm is triggered even if you are not able to press the SOS button. Should this happen, our Response Centre Operators are fully trained and will manage the situation to make sure you or your loved one gets the help you or they need quickly, including medical assistance if required.

If you have the SureSafeGO or SureSafeGO Plus you will need to use our top-up credit to use the device. You can buy the credit in three, six-, or twelve-month bundles. The package includes:

• 15 minutes of talk time per month
• 45 text messages per month
• 3MB of data per month

We know that in some months you might use the device more than others. If you run out of credit, you’ll get an email to tell you about it. If you need more cover that month, contact us and we will reactivate your SIM card. When it is time to renew your credit, we’ll send you a reminder.