Older Couple Sitting Wearing SureSafeGO Personal Alarm

The UK's Original & Best Mobile Personal Alarm Service

Enjoy independence & peace of mind anywhere you go with the SureSafeGO elderly alarm. Tens of thousands sold since 2015.

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Simple, Affordable, Safe...

Choose from SureSafe's market leading, affordable and easy to use best-selling alarms, offering safety and peace of mind

Sure Safe GO 640px

SureSafeGO

from £134.95

#1 Mobile Alarm in UK

Fully Mobile 'Anywhere' Alarm
Fall Detection Included
Talk Through The Pendant
24/7 Monitoring
Family Monitored Option
Sure Safe 24 7 Connect 640px

SureSafe 24/7 Connect

from £35.00

3 Months Free on Annual Plan

Easy Set-up & Use
Waterproof Help Button
Neck & Wrist Options
100m Help Button Range
24/7 Monitoring
Fall Safe 640px

FallSafe

from £35.00

3 Months Free on Annual Plan

Fall Detection Alarm
Easy To Set Up & Use
Waterproof For Bathroom
24/7 Monitoring
Covers Home & Garden

5 Reasons To Choose SureSafe Personal Alarms for the Elderly

You can feel confident choosing SureSafe personal alarms. We are the leading provider of personal alarms in the UK for a reason… many reasons in fact!

Family and Friends Alarms You’re in safe hands
Our UK based monitoring centres currently help keep over 170,000 people living safely and independently in the UK
Response Centre We have the expertise to keep you safe
We know what we are doing. Our management team of trained professionals has over 50 years of experience in delivering first class alarm services
5 Star icon A proven track record of helping people
Want to know how good we are? Ask our existing customers! On average, our customers give us 4.8/5 stars, 98% would recommend us to a friend
Reviews care hand First class service, every time
We are rated ‘EXCELLENT’ on Reviews.io
Medal Industry leading technology
We lead the way with high quality, easy to use alarms. We launched the first and best mobile personal alarm in the UK, the tried and trusted SureSafeGO

What is a personal alarm for the elderly?

SureSafe's personal alarms for the elderly help older people to live independently in their own homes. Our personal alarms for the elderly call for help at the touch of a button. The elderly alarm is pressed when you or your loved one gets into difficulty. They are alarms that can be worn on the body, either on the wrist or on a lanyard around the neck. They give you or your loved one access to help 24/7.

This can include following a fall, or a sudden illness such as a heart attack, a stroke or an epileptic seizure. They bring confidence and safety to the elderly alarm user, and peace of mind to worried family and friends. Everyone can rest assured that help is always available, quickly and easily. Buying for yourself or a loved one? We can help.

Risk Free Trial

Enjoy a 30-day risk-free home trial on any 24/7 monitored alarm and get peace of mind for you and your family.*

Join the thousands of others living with the peace of mind that SureSafe personal alarms for the elderly bring to families.

We help older people to live independently in their own homes. Giving people the reassurance that help is never far away if they need it. Whether you are looking for a personal alarm for yourself or a loved one, we can help.

Choosing the best personal alarm
1

Choose Your Alarm

We offer the broadest range of elderly alarms on the market. You can choose the right alarm for your needs and order online. Or, if you have questions, call us on 0800 112 3201 and our friendly knowledgeable team can help you pick the best personal alarm for you.

How our alarms work
Setting up a personal alarm
2

Get Set Up

We’ll aim to deliver your elderly alarm the next working day. It will be ready to use out of the box. Our alarms are easy to use – simply press to call for help. If you have any questions, we are always available to help.

Ready to use out of box
Help with personal alarm
3

Stay Safe

Simply wear your elderly alarm and you'll know that there will be someone there when you need them. We can keep you safe 24 hours a day 7 days a week. We’re here for you whenever you need us.

Help when you need it
Man Wearing SureSafe Go Personal Alarm Outside

Digital Personal Alarms: Alarms of the Future - Now!

Our digital personal alarms offer the most up to date technology and features, yet remain easy to set-up and use. They are 'future-proof' against BT's upcoming Digital Switchover and provide you with more features, greater reliability and better-quality alarms to be used to keep you or your loved ones living safely and independently.

Digital Alarms

Our Best Selling Personal Alarms

Sure Safe GO 640px

SureSafeGO

Mobile GPS tracker alarm. Be safe anywhere, either 24/7 Monitored or Family Monitored
  • At home or on the go Fully Mobile
  • Fall icon Automatic Fall Detection
  • Map GPS icon GPS Tracking
from £134.95
View Details
Guardian Main image

SureSafe Guardian

Fully Digital Device Friends & Family Personal Alarm
  • One touch icon One-touch Personal Alarm
  • Full Digital Fully Digital
  • Friends and Family App Friends & Family App
from £99.95
View Details
Fall Safe 640px

FallSafe

Wrist worn fall detector alarm that can detect a fall and get you or a loved one the help they need.
  • Home icon Helping People Stay in their Homes Longer
  • Shower proof icon Showerproof
  • Ringing Telephone Icon Uses Landline
from £35.00
View Details
"

Mum is recovering well after recently suffering a stroke. The ambulance service said that because Mum had medical attention within minutes of pressing her alarm pendant, she would be home soon and make a full recovery. Thank you SureSafe!

"
David, Edinburgh
7 months ago

Choose a personal alarm to suit your lifestyle.

Compare our broad range of personal alarms for the elderly and find the best personal alarm for your needs and circumstances. Not all personal alarms work the same way, or have the same features, so we have put together an easy way to compare the best-selling personal alarms UK. SureSafe has the right elderly alarm for every need. Whether you want a mobile alarm for when you are ‘out and about’ as well as at home, a fall alarm for if you have a fall, an alarm that is linked to our UK based 24/7 monitoring centre, or one that calls through to your family and friends, we have the solution. Compare the best personal alarms UK below.

Product Comparison

#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
24/7 Monitoring
Yes
Yes
Yes
#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
Pendant Range
Unlimited
100m
100m
#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
GPS Tracking
Yes
No
No
#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
Automatic Fall Detection
Yes
Yes
Add anytime
#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
Waterproof?
Showerproof
Showerproof
Bath & Showerproof
#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
One-touch Personal Alarm
Yes
Yes
Yes
#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
Wearing Options
Pendant
Wristband & Pendant
Wristband & Pendant
SureSafeGO
FallSafe
SureSafe 24/7 Connect

Compare our best-selling personal alarm UK plans

SureSafe’s range of personal alarms for the elderly are feature packed, easy to use, and trusted by tens of thousands of people across the UK. Compare the best personal alarm services plans we offer and see how affordable they are. The best personal alarms for the elderly available, but at an affordable price. Get round the clock 24/7 monitoring for you, or your loved one, for as little as 37p per day.

Price Comparison

#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
Equipment Purchase
£134.95
£35 setup
£35 setup
#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
Monthly Package
£18.99
£15.99 p/m
£11.99 p/m
#
SureSafeGO
FallSafe
SureSafe 24/7 Connect
Annual Package
n/a
£175
£144
SureSafeGO
FallSafe
SureSafe 24/7 Connect
Suresafe personal alarms reviews

You’re in safe hands, but don’t just take our word for it

4.8/5 stars on reviews.io

We have recently purchased the SureSafe Go for an elderly relative and so far our experience with the device has met expectations. While no need yet for the device to be used in anger, testing how it worked and it’s suitability for the wearer who is hard of hearing has been good. If I had one niggle, the documentation could have been a little clearer, the little booklet’s font mad it difficult to understand if it was A1 or Al when setting the numbers. I also see references to a geofence when looking online, but can see no documentation.

Gary Cowan
1 day ago

Just ordered a Fall Safe alarm system for my Mom. Support form the telephone team to answer my questions has been great and the ordering process was simple and straight forward. The price is good too as the same system is available elsewhere for up to £50 more.

Mark Phillips
6 days ago

I have Epilepsy so this is perfect when home alone or out on a walk, I have complete peace of mind now. John MacGugan was very clear on how it works and what the benefits to having one, it made perfect sense to purchase one - Great product and even more so great service from John he was understanding of my situation. As promised my alarm arrived the next day, cant fault the product or John, Brilliant!

David
6 days ago

Needed a personal alarm system as I have started to experience falling due to diabetic neuropathy. John was brilliant and made sure that I got the right equipment and the cost was extremely reasonable. Also having the 24 hour monitoring is so very reassuring and at £15.99 a month well worth having.

Alistair Moloney
1 week ago

I have been really pleased and felt assured throughout that my needs would be met. The service provided by John and the team has been second to none. Thank you. I'd definitely recommend.

Mr Richards
2 weeks ago

Looking for a personal alarm system for the in-laws which will give us peace of mind. John from Sure safe has sorted the ideal system. Great to deal with and first class kit with the exact solution we were looking for Mr and Mrs Kilshaw

Mr and Mrs Kilshaw
2 weeks ago

Can't recommend this company enough for the service provided by John Macgugan and team from start to finish the work was carried out to a high standard and delighted with the peace of mind it brings.

Claire
2 weeks ago

The time has arrived to put something in place for my 79 year old father. It was a pleasure to discuss my Dads plight with John on the sales team. He gave me all the options available however he steered myself in the right direction for the SuresafeGo. Safe to say Dads happy with using it plus it’s given my wife and I the knowledge that if there’s a problem there’s a reaction. Thank you Suresafe

Richard
2 weeks ago

Great service from the Suresafe team, great product and clearly the product we bought has been thought through. Can't recommend them enough. Thankyou

Louise Roberts
2 weeks ago

From initial telephone call to John right through to set-up and delivery everything was handled speedily and efficiently. Mum tested the alarm immediately on receipt and the monitoring service were fantastic; friendly and reassuring. She has confidence now after her previous alarm company let her down very badly. Thank you SureSafe

David & Maz
3 weeks ago

Frequently Asked Questions

Have a question? Take a look at some of the common questions that people have before choosing the best personal alarm for them:

Do I have to pay VAT for my personal alarm service?

95% of SureSafe customers do not need to pay VAT when buying a personal alarm for elderly. If the person using the personal alarm service has a chronic or ongoing medical condition, or has a terminal illness, then you do not need to pay VAT. It does not matter who purchases the alarm, you do not pay VAT if the person using the alarm has a medical condition. Find out more here.

To not pay VAT, tick yes on the Are You VAT Exempt box on the product page, cart or checkout. Or call us on 0800 112 3201.

What should I consider before purchasing a personal alarm?

If you have decided that a personal alarm for elderly can help you are a loved one stay safe and independent, there are a few things to think about before choosing the best personal alarm to suit your needs. Do you want protection at home only, or when you are ‘out and about’? Is the alarm user prone to falls, so would a fall detector be a good idea? Do you want to be able to talk to the alarm respondent through the base unit?

If you want help choosing the right alarm for you or your loved ones needs, then call one of our friendly team on 0800 112 3201 and we can help you decide on the best personal alarm for your needs.

Can my elderly alarm bracelet or pendant be worn while I am in the bathroom?

We encourage you to wear your elderly alarm bracelet or pendant while in the bathroom. The bathroom is statistically the highest risk place for a fall. All our personal alarms for elderly are shower proof, and some of them can be worn in the bath. Check out our individual product pages for more details.

What will happen should my alarm be triggered accidentally?

Depending on the type of elderly person alarm that you have, you can either cancel it yourself by pressing a button on the pendant or covering your hand over the wristband face, or simply wait to speak to the operator and tell them that it is a false alarm.

Can I use a SureSafe alarm if I am deaf or hard of hearing?

Absolutely, we have thousands of customers that use our personal alarm service that are either deaf or hard of hearing. If we are unable to speak with you, we will contact your nominated contacts and/or the emergency services.

Do I need to give you any medical information, and why?

If you choose a SureSafe 24/7 monitored elderly alarm, as part of setting you up with a personal alarm service we take details of any relevant medical conditions that you have. We share this information with the emergency services and your doctor when needed. By knowing a little more about your medical history, this allows them the best opportunity to give you the medical attention you need.

What should I do about my personal alarm service if I move house?

Please contact us to let us know your new address, phone number and if any of your nominated contacts will have changed as a result of the move. You should also test your elderly alarm when you set it up in your new home.

What do I do if I lose my alarm elderly alarm bracelet or pendant?

Call the SureSafe customer service team on 0800 112 3201, or email [email protected], to arrange for an additional or replacement pendants to be sent to you. This will be for a small additional cost. In the meantime, if your alarm has a base unit you can still call for help by pressing the help button on it.

I want an alarm for both mum and dad. Can I have more than one elderly person alarm for the elderly using the same base unit?

Yes. Alarms that have a base unit can have more than one elderly person alarm linked to it. Mum and dad can also both use one of our mobile alarms, as each mobile alarm pendant for the elderly is dedicated to the individual alarm user.

I have a pacemaker. Will my personal alarm for the elderly interfere with it?

No. SureSafe’s alarms use frequencies that do not interfere with a pacemaker. They are safe to use.

The only alarm that is not recommended for use by people with a pacemaker is the TalkSafe. Please call SureSafe customer services on 0800 112 3201, or email [email protected], to learn more.

Will my elderly person alarm bracelet and pendant work outside of my home? For example, when walking the dog or doing some gardening?

All of SureSafe’s elderly person alarm bracelets and pendants will work in the home and garden, so you can feel confident to be out in the garden and know that you can still get help. We recommend that you test your alarm pendant for the elderly from the end of the garden to check that your pendant is still in range when you are furthest away.

If you want your alarm to work when you are away from your home, for example when walking the dog or when at the shops, you will need one of SureSafe’s mobile alarms. Our most popular mobile alarm is the SureSafeGO.

If I cancel the elderly personal alarm service, what do I do with the alarm equipment that you have sent me?

Please call SureSafe customer services on 0800 112 3201, or email [email protected] They will make arrangements to cancel the personal alarm service for you, and let you know how to return the alarm equipment to us.

Which personal alarms work away from home?

The SureSafeGO works away from home using GPS and is the best way of staying safe when you are out and about. You can choose the family monitored alarm and when it is triggered it will call and notify up to three family or friends. There are no monthly fees with this option, but you do need to buy our pay-as-you-go credit.

The GPS means your family can find your location if you need medical assistance or help to get back home, should you get lost or become confused about your whereabouts. If you press the SOS button for help while you’re away from home, the system will send a map to your nominated contact. They will be able to find you from within 5 and 10 metres of the map’s location.

The benefit of the GPS is that you can get help quickly if you need it. There’s no time wasted while your family try and find out where you are. This can be vital if you fall ill or have a fall. Your family can contact the emergency services or get to you without the delay that could result in further injury, dehydration, or hyperthermia.

The SureSafeGO personal alarm is a useful way to stay connected if you have medical conditions that sometimes mean you need help. People living with diabetes, epilepsy and dementia can benefit from a one-button alarm that brings help quickly. It is a commonly used tracker for dementia patients.

For complete peace of mind, we recommend our 24/7 monitoring on the SureSafeGO. This links straight to our response centre operators where your emergency call will be answered any time of the day or night.

The trained operator will talk to you through the pendant, locate you using the GPS feature of the device and arrange for the appropriate help. They will also contact your family and stay on the line to offer advice and reassurance if it is needed.

Can I get a fall alarm linked to my mobile phone?

Yes. We offer a few options for fall alarms linked to your mobile phone. The most popular fall alarm linked to a mobile phone is the SureSafeGO Family Monitored Alarm. The SureSafeGO can be programmed with up to three telephone numbers of your choice. This is normally family and friends. When the SureSafeGO detects a fall it will send an alert to the three mobile numbers you have programmed in to tell them that the alarm user needs help.

The second option for a fall alarm linked to a mobile phone is the SureSafeGO Plus fall alarm watch. This alarm is similar to the SureSafeGO except that it is wrist worn, and it can be programmed with five numbers as opposed to three.

What should I consider before purchasing a personal alarm?

If you have decided that a personal alarm can help you are a loved one stay safe and independent, there are a few things to think about before choosing the best personal alarm to suit your needs. Do you want protection at home only, or when you are ‘out and about’? Is the alarm user prone to falls, so would a fall detector be a good idea? Do you want to be able to talk to the alarm respondent through the base unit?

If you want help choosing the right alarm for you or your loved ones needs, then call one of our friendly team on 0800 112 3201.

Are SureSafe personal alarms waterproof?

Yes, we provide a range of personal alarms, a number of which are shower and bath proof. Why not have a look at our range of alarms here.

Can I use my phone as a personal alarm?

While there are apps or services that can be used in conjunction with your smartphone to offer some features that are similar to a personal alarm, the activation of these is not as convenient as simply having a personal alarm device such as a wristband or pendant on you.

This is because a pendant or wristband will activate an alarm at the touch of a button to call a 24/7 response centre or nominated loved ones immediately.

You also do not always have your phone on your person, so you cannot be guaranteed to be able to access it when you need it most. One example among many is when in the shower, the highest risk place of a slip or trip.

How can I test my personal alarm?

We have a range of user guides and instructions for you to review and test your SureSafe personal alarm, you can find these here.

If you are struggling to test your personal alarm or have questions, then give us a call on 0800 112 3201, and one of our customer services representatives will be happy to help you.

How do I change the battery in my personal alarm?

We offer a range of different alarms, each of which operates in a slightly different way. Some of our alarms have rechargeable batteries, that do not need to be replaced. Some have replaceable batteries, while others are not replaceable and you will need to purchase a new pendant or wristband when the battery runs low.

Our SureSafe 24/7 Connect range comes with lifetime free pendant replacement when the battery is running low.

Our user guides and instruction manuals can be found here. These will help explain how to change the battery on your personal alarm.

If you are struggling to change the battery of your personal alarm or have further questions, then give us a call on 0800 112 3201. One of our customer services representatives will be happy to help you.

How do I set up a SureSafe alarm?

We have a range of user guides and instructions to help you set up your new SureSafe personal alarm, you can find these here.

Alternatively, while our SureSafe 24/7 Connect alarm is easy to set up, we do provide a personal alarm installation and demonstration service across the UK to help get you up and running.

If you are struggling to set up your alarm or you have questions, why not give us a call on 0800 112 3201, and one of our customer services representatives will be happy to help you.

How does a personal alarm work?

Personal alarms for the elderly are designed to provide quick support in cases of an emergency.

There are different types of personal alarms (namely alarms connected to a response centre, or alarms connected to family and friends). The alarm is designed to call one of these options if a button is pressed, or something such as a fall is detected (depending on the alarm and the features it has).

Personal alarms work by connecting you, or a loved one, to help at the push of a button on the pendant or wristband worn on the body at all times.

How effective are personal alarms?

Studies have shown that when comparing personal alarm users and non-users, those with an alarm service experienced more positive outcomes in terms of: feeling safer and more secure, and being more active around their home (De San Miguel et. Al. 2017).

The main benefits reported by purchasers were: feeling of security and peace of mind for themselves; reduced anxiety about falling and not being able to get up; feeling of security and peace of mind for their family; providing fast assistance in an emergency situation; extending the time they were able to continue living in their own home; increasing confidence in performing everyday activities; being able to get help from anywhere in the home; and, being more active around the home because they were not worried about falling.

How much does Telecare cost UK?

Telecare costs vary depending on who the supplier is, and what features and benefits they are offering.

SureSafe offers the most competitive pricing available, without compromising on the quality of the products and services, or the broad range of features. Their prices range from:

  • 24/7 monitored in-home alarms from £11.99 per month
  • 24/7 monitored fall detection in-home alarms from £15.99 per month
  • Mobile personal alarms from £134.95
  • Fully digital family & friends alarms with options for no-ongoing fees from £99.95

What are Telecare services?

Telecare services refer to services that use personal alarms to call for help in the case of an emergency. For example, if you have gotten lost and require help being found, or you have had a fall and have injured yourself, or you have a sudden medical emergency such as a heart attack or a stroke, a personal alarm can be used to call for help immediately.

Telecare services can provide peace of mind for your loved ones, should you want to continue living independently at an older age.

What is a lifeline alarm?

A lifeline (or telecare) alarm is a small device (usually a wristband or pendant) which comes with a base unit. It can be worn in the home and garden, and contains a clear emergency button to call for help.

This alarm requires a telephone line to function, and will send out alerts to our 24/7 monitoring centre.

Click here to take a look at the SureSafe 24/7 Connect and determine whether this is the right personal alarm for you.

If you do not have a landline, you can still get a lifeline alarm. Read here about our ‘No Landline’ alarms.

We also have a range of ‘Family Monitored’ alarms if you would prefer your alarm to call family and friends directly, rather than a 24/7 monitoring centre.

What type of personal alarm is best?

Depending on your own needs or the needs of your loved ones, the best type of personal alarm varies. For example, a dementia tracker is most helpful for a person with dementia, however a 24/7 monitored alarm may be best for loved ones that want to remain independent but live close by.

Why not take a look at our different personal alarm features to determine which type of personal alarm might be the best for you or your loved one, so that you can have peace of mind should an emergency arise.

Alternatively, call us on 0800 112 3201 and one of our friendly team of Independent Living Specialists will be able to help you choose the right alarm for your needs and circumstances.

Do you need a landline for a personal alarm?

While you will require a landline for some of our personal alarms, we do offer a range of alarms where no landline is needed.

Some of our alarms work using a pre-installed mobile phone SIM card. Others work using the internet in the home. Read about our ‘No Landline’ alarms here.

Sure Safe Woman with Baby and Daughter Illustration Footer Left Sure Safe Man on Bicycle Illustration Footer Right

Peace of mind for you and your family

SureSafe is the leading provider of personal alarms within the UK.

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SureSafe is the leading provider of personal alarms within the UK.

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