Knowledge & Resources

We’re here to help you or your loved one live independently for longer.

Our trained Independent Living Specialists are happy to help you with any questions you have - whether you’re thinking about getting a personal alarm or you’re an existing customer.

Here you’ll find the user guides for all of our personal alarms, useful blogs and tailored advice for you, your loved ones and healthcare professionals.

Lifestyle blog

These blogs have been written especially with you and your loved one in mind. From helpful lifestyle tips to articles on how to manage your wellbeing and stay active, there's sure to be something for you. Our personal alarms are designed to help you keep doing the things that you love and here you'll find a little bit of inspiration to help with that.

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Elderly Person with a Nurse
06 Nov 2025 Elderly Care

The Rise of Senior-Friendly Environments and the Future of Ageing in Place

Explore how senior-friendly environments are changing the game when it comes to ageing in place with some innovative local care models as examples.
Police
22 Oct 2025 Dementia

The Herbert Protocol in Action: Keeping Loved Ones Safe

Learn how the Herbert Protocol helps find vulnerable people quickly, and how GPS dementia trackers support safer, more independent living.
Nurse Helping Man
14 Oct 2025 Lone Worker Alarms

Protecting Healthcare Lone Workers: Tips for Nurses and Home Aides

Lone workers in healthcare face a set of unique risks. Learn what carers, aides and nurses can do to stay safer at work.

User guides

Our personal alarms are easy to set up and using them couldn't be simpler. That's why we're helping thousands of people live in their homes independently for longer. Here you'll find user guides for our full range of alarms. Each booklet has clear step by step instructions and is available to read, download or print should you ever need it.

See all user guides
Newgohero

SureSafeGO Family Monitored

Newgohero

SureSafeGO 24/7 Monitored

6 Family Monitored

SureSafeGO Family Monitored Pendant (purchased before 23/6/25)

Suresafe personal alarms reviews

You’re in safe hands, but don’t just take our word for it

4.8/5 stars on reviews.io

Your service has been efficient and polite in spite of my hesitancy to go ahead. Also I am very happy with my new pendant which is smaller and lighter with a lot more functions. The talking clock is very good and the cancel of alarm button is incredible and saves a lot of chaos as these pendants do invariably get knocked on occasions and it is so easy to cancel. Very pleased.

Mrs Gillian Roberts
2 days ago

Easy set up and great customer service

Jennifer Parkin
3 days ago

Really happy with new alarm, quick delivery and all set up easily

Lyn Coleman
3 days ago

Easy to set up and simple to use

Gail Will
5 days ago

Very responsive, kind, patient service

Lisa Mann
6 days ago

Excellent service

ST
6 days ago

I assistance I received was top notch. It works wonderfully!

Car Will
6 days ago

Just received it but customer service to set up was friendly and quick

Jen
1 week ago

Leon was super helpful and patient with my questions.

Jessi O'Reilly
1 week ago

The sales team and the customer service has been first class. My mother has the watch which is a great product. I can’t rate the service, help and product highly enough. Excellent.

Gillian Buxton
1 week ago
Sure Safe Woman with Baby and Daughter Illustration Footer Left Sure Safe Man on Bicycle Illustration Footer Right

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