Knowledge & Resources

We’re here to help you or your loved one live independently for longer.

Our trained Independent Living Specialists are happy to help you with any questions you have - whether you’re thinking about getting a personal alarm or you’re an existing customer.

Here you’ll find the user guides for all of our personal alarms, useful blogs and tailored advice for you, your loved ones and healthcare professionals.

Lifestyle blog

These blogs have been written especially with you and your loved one in mind. From helpful lifestyle tips to articles on how to manage your wellbeing and stay active, there's sure to be something for you. Our personal alarms are designed to help you keep doing the things that you love and here you'll find a little bit of inspiration to help with that.

Read all posts
Woman personal alarm wristband
20 Nov 2021 Telecare & Alarms

Lifeline Alarms: New and Easy to use Technology

SureSafe are the industry leaders in providing technology that improves people's lives, yet remains easy to use. We strive to solve the everyday challenges people face when trying to live independently. We do this with alarms that simply require a single button press to get the help that you or your loved one needs.
Ged Customer Service
04 Nov 2021 Tips & Advice

What is a Personal Alarm Response Centre and why is it so important?

We have many different types of alarms with the most popular being with a monthly subscription to a response centre providing 24/7 monitoring. Here, we give you information on what is a Response Centre and how having the option of extra support can benefit both the alarm wearer and family & friends.
Supra C500 Key Safe Landscape
01 Oct 2021 Telecare & Alarms

What is the best Key Safe?

Choosing what the best KeySafe is can almost be as difficult as choosing the best personal alarm. Security in our loved ones homes is vital to keep them feeling safe and for peace of mind. A personal alarm is a great way to keep your loved ones safe, but what if they use their SOS button to call for help, and no one can get into their home to check if they’re ok? This is where a KeySafe comes in handy.

User guides

Our personal alarms are easy to set up and using them couldn't be simpler. That's why we're helping thousands of people live in their homes independently for longer. Here you'll find user guides for our full range of alarms. Each booklet has clear step by step instructions and is available to read, download or print should you ever need it.

See all user guides
247 Connect 150px

247 Connect Doro User Guide

247 Connect 150px

247 Connect Tunstall User Guide

SSGO 150px

SureSafeGO 247 Monitored User Guide

Take a look at our FAQ's

Here find our FAQ's covering the features and functionalities along with troubleshooting to help answer any questions.

Find Out More
Suresafe personal alarms reviews

You’re in safe hands, but don’t just take our word for it

4.8/5 stars on reviews.io
Straightforward SIM card renewal. Alarm continues to give Mum peace of mind that help is at hand.
Kevin Watson
19 days ago
Prompt & courteous service. Worked first time. Nice to have a follow up call to ensure we were happy.
Nick
1 month ago
Informative website, easy to order with fast delivery. Very easy to install the alarm, works when installed in the Virgin media cable telephone socket and test call was answered quickly. Thanks to the customer service team for answering my query about whether it would work or not with a Virgin cable phone and broadband installation. I like the fact the alarm can be wrist worn all the time including in the shower so that my dad doesn't forget to put it on. So far very impressed with Suresafe alarms
David
1 month ago
excellent product and service, all in place and working well thank you
Colin
1 month ago
Unobtrusive. Easy to setup and use. Gives me confidence if I have to pop out to the shops, knowing, if my wife falls, she can contact me immediately. We'll worth the investment.
Barry
1 month ago
Product came quickly, my partner has pressed button by mistake several times, it has been answered with a nice friendly voice everytime. Since my partner has had this alarm, I feel alot happier when I am working.
Wavenley
1 month ago
The dragon finds that the alarm is working well, thanks for the speedy delivery and service.
David
1 month ago
Great service from start to finish. They’re alway contactable if you have any questions. Very friendly, knowledgeable staff. I feel much better now my elderly mother and uncle have an alarm each. It’s very easy for my sister and I to check the status of their alarms via our mobile phones. So glad we chose Suresafe!!
Anonymous
1 month ago
Suresafe alarms respond quickly to install the right equipment for my family and friends. They added additional services to keep my mom safe ☺️
Suzanne
1 month ago
Very pleased with SureSafe indeed, dad has no problems with it either, half the time he doesn’t even know he’s got it on, which is great, he’s had a call before from SureSafe to say he needs to charge it, which is excellent, at the moment though he’s not well enough to go out the flat, but it’s great reassurance for me, that if he needs help it’s right there, seeing as he lives on his own. Honestly couldn’t recommend this highly enough, absolutely fantastic item, and brilliant with the GPS too. There is nothing to fault with it, it’s a wonderful item, so well done. Anyone thinking of getting one, you certainly wouldn’t be disappointed with SureSafe.
Mrs Wills
1 month ago
Sure Safe Woman with Baby and Daughter Illustration Footer Left Sure Safe Man on Bicycle Illustration Footer Right

Peace of mind for you and your family

SureSafe is the leading provider of personal alarms within the UK.

More about how it works
We're always here to help

SureSafe is the leading provider of personal alarms within the UK.

Phone
Call us on 0800 112 3201
Email
Email us Send a message