Knowledge & Resources

We’re here to help you or your loved one live independently for longer.

Our trained Independent Living Specialists are happy to help you with any questions you have - whether you’re thinking about getting a personal alarm or you’re an existing customer.

Here you’ll find the user guides for all of our personal alarms, useful blogs and tailored advice for you, your loved ones and healthcare professionals.

Lifestyle blog

These blogs have been written especially with you and your loved one in mind. From helpful lifestyle tips to articles on how to manage your wellbeing and stay active, there's sure to be something for you. Our personal alarms are designed to help you keep doing the things that you love and here you'll find a little bit of inspiration to help with that.

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Elderly Man Walking Alone
23 Apr 2025 Telecare & Alarms

What’s the Best Way to Track Elderly Parents?

Elderly people are vulnerable, so their children need to be able to find them in a crisis. Find out the best way to get peace of mind.
Woman Walking with a Zimmerframe

Hip Replacement in the Elderly: A Complete Guide

Learn all about hip replacement surgery, including why you might need it, how to prepare for surgery and how to stay safe as you recover.
Woman in an Open Shop
10 Apr 2025 Lone Worker Alarms

Lone Worker Alarms: Protection as Violent Retail Crime Grows

Violent retail crime is on the rise in the UK. Learn how lone worker alarms can help protect workers and provide peace of mind.

User guides

Our personal alarms are easy to set up and using them couldn't be simpler. That's why we're helping thousands of people live in their homes independently for longer. Here you'll find user guides for our full range of alarms. Each booklet has clear step by step instructions and is available to read, download or print should you ever need it.

See all user guides
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247 Connect Doro User Guide

247 Connect 150px

247 Connect Tunstall User Guide

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Fall Alert User Guide

Suresafe personal alarms reviews

You’re in safe hands, but don’t just take our word for it

4.8/5 stars on reviews.io

Quick delivery and Daryl was very helpful and had excellent Customer Service

Miss Lynne Fitzsimmons
3 days ago

Simply, as on a previous occasion when a first device (neck pendant) was bought, very helpful comments and instruction from SureSafe staff. Always very patient and willing to help. Wrist alarm now preferred.

Alan Thwaite
4 days ago

Arrived the next day; simple to set up and effective to use

Olivia Taylor
4 days ago

Fantastic product, easy to use. My mum sets it off regularly so I like the fact family can be the first contact. She loves gardening so I know if she falls over it lets me know.

Jenny-Lee Stevens
6 days ago

Perfect price Perfect staff and your personal alarm service is perfect too

Gail Edwards
1 week ago

Daryl was very helpful. Everything was simple and to set up and my 93 year old father-in-law had no trouble charging and setting up the pendant.

Judith Charlton
1 week ago

I purchased the SureSafe GO device. Delivery was quick, the device was very easy to set up and the customer service team were extremely helpful and quick to respond to the one query that I had. The device itself is very nifty and on test calls it works very well!

Jess Olsen
1 week ago

Yvonne helped so much and over a bank holiday weekend, thank you

Ian
1 week ago

Excellent service very happy with my personal alarm monitored watch delivered very quickly next day thank you.

Brian Mullineaux
1 week ago

Expert knowledge and great customer service.

Consumer
2 weeks ago
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