Knowledge & Resources

Daryl who I telephone to place the order was very helpful and informative about the product helping me choose between the pendant and watch. He obviously knew all about the products you sell and answered all my queries and questions with confidence. Not only that but the watch arrived the very next day. We have family monitored and have tested a couple of times and worked perfectly giving my mum plenty of confidence when on her own.

Thank you

Wow, what fantastic service start to finish. Very knowledgeable, would definitely recommend as shocking advice from elsewhere. My elderly vulnerable relative left without a emergency call alarm due to disinformation from elsewhere!

Great product and the system was easy to set up.

Customer support was very good.

The kindness and explaining how to do things and how things work

We read the reviews before purchasing and we were not disappointed. The response time from the 24/7 is lightening quick so great for peace of mind. Delivery was fast and simple to set up! 5 Stars from us.

I was a little worried about mobile coverage where my father lives - neither of us has any mobile signal at his house. I had an email exchange and later a telephone conversation with John who was extremely patient and helpful. After a little research their end we decided it was worth ordering with the knowledge that I could return within 14 days if I found it was unsuitable.

I am pleased to say that extensive testing on receipt put my mind at rest. The only issue now is getting him to remember to wear it!

Excellent customer service, really easy to set up and a great device. Really innovative locking in the wrist band so no need to worry about it being taken off and forgetting to put it back on, no static equipment that could be unplugged and the reassurance that I can see when Mum goes out, where she is and when she gets home again. So reassuring for Mum to know she can talk to me just by pressing a button. Also really helpful reminders to charge the device. It is no exaggeration to say that this device has given my Mum so much more independence and it’s given me more freedom as I feel safe leaving Mum for a couple of hours at a time. Life changing!

Very satisfied. Really quick delivery with easy to understand instructions.

Easy set up and peace of mind for our elderly father, would definitely recommend Suresafe Alarms

Purchased a device from SureSafe for a family member. From speaking to sales through to setting up and testing, the process was much easier than I thought. Thanks, John and Jo, in particular. Highly recommend.