Knowledge & Resources
We’re here to help you or your loved one live independently for longer.
Our trained Independent Living Specialists are happy to help you with any questions you have - whether you’re thinking about getting a personal alarm or you’re an existing customer.
Here you’ll find the user guides for all of our personal alarms, useful blogs and tailored advice for you, your loved ones and healthcare professionals.
These blogs have been written especially with you and your loved one in mind. From helpful lifestyle tips to articles on how to manage your wellbeing and stay active, there's sure to be something for you. Our personal alarms are designed to help you keep doing the things that you love and here you'll find a little bit of inspiration to help with that.
Our personal alarms are easy to set up and using them couldn't be simpler. That's why we're helping thousands of people live in their homes independently for longer. Here you'll find user guides for our full range of alarms. Each booklet has clear step by step instructions and is available to read, download or print should you ever need it.
You’re in safe hands, but don’t just take our word for it
Great quality alarm, quickly delivered.
Once it arrived Mum and I tried the alarm and got a quick, clear response- very reassuring.
I like the fact that Mum can speak directly into the alarm and receive a response. I can’t see the point of the other alarms that require you to speak into a base unit. Not much use if you need assistance in a different room!
Hopefully she won’t need to use the alarm but we are all happier in the knowledge that wherever she is she will be able to speak to someone to get help.
Purchased the SureSafeGO pendant for my mother to give her confidence in retaining her independance after a knee operation at 84. After significant research with a variety of companies and products it was the exceptional detailed customer service without pressured selling from Richard that secured our purchase. We later revisited Richard to update the pendant to the lastest version!
Excellent customer service from John. Not only took the time to listen to my requirements in full and recommended the correct unit, but went a step further by setting up the unit before it was despatched. Exceptional service
Purchased the SureSafeGO Family Monitored Pendant for my 97yr old Mum. After an informative discussion with John from the Company I chose this Pendant Alarm for her & it was an ideal choice for her. She has no Internet or Smartphone & I needed something that was easy to use. It arrived the following day & was really easy to set up following the instructions in the pack. Having looked at many options online I can honestly say that I am really pleased with the choice that I made & was really grateful for the help & guidance I received on the phone from John. I would definitely recommend this product for anyone who wants a robust easy to use emergency pendant for an elderly relative.
I have been with this company for quite a few years and have always had good service from them. Thanks to the help I received today from John I have been able to change my present pendant alarm to another type without any problem.
I spent a long time looking at alarm options for my mother and my aunt and then found SureSafe. John made the selection process so easy and was able to answer all my questions. Would definitely recommend the product, the company and the personal service.
Wholly impressed with the speed of response - from initial enquiry, to the order and delivery, but perhaps more importantly, to speed of answering a couple of clarification questions that arose, which bodes well if - and when - the alarm is activated. I was concerned about setting up the device given that the wearer has no understanding of tech, but SureSafe is clearly used to this and the set up was straightforward. So far so good, it is now down to the user to make sure she wears it.....the lanyard and key fob are great, maybe a clip to fix to clothing as an option might be useful too.
My elderly mother who has Parkinson’s took a nasty fall in her garden very early morning and remained there for a couple of hours before I was alerted. I therefore researched alarms, she had previously had a pendant alarm which she often set of by mistake so stopped wearing it and got very confused by a squawker box. The Sure Safe family monitored wrist alarm seemed ideal but I had questions about her tremor and our poor signal coverage, so I phoned the company and spoke to John MacGugan, sales manager. I cannot thank or praise him highly enough he talked me through every aspect, including ensuring I was selecting the correct product for my mothers and my life style and situation and at no time was there any pressure to purchase or sense that I was asking silly questions. Needless to say we have purchased the alarm which has been dispatched the same day and it works as efficiently as the sales manager I shall post another review of the alarm.
Richard helped us over a number of calls to make our decision regarding which alarm would be best for my Mum. He always seemed to be available at the end of the phone to answer any questions.The suresafe go plus alarm with speaking watch, fall detection and the ability to speak to Mum through the device is fantastic. It gives us all such peace of mind. Thank you.
Fantastic customer service, have two alarms (Mum & MIL) John was incredibly helpful and both arrived the next day. Excellent GPS alarm and operator speaking through the pendant is a huge bonus. Highly recommend SureSafe.