Knowledge & Resources
We’re here to help you or your loved one live independently for longer.
Our trained Independent Living Specialists are happy to help you with any questions you have - whether you’re thinking about getting a personal alarm or you’re an existing customer.
Here you’ll find the user guides for all of our personal alarms, useful blogs and tailored advice for you, your loved ones and healthcare professionals.
These blogs have been written especially with you and your loved one in mind. From helpful lifestyle tips to articles on how to manage your wellbeing and stay active, there's sure to be something for you. Our personal alarms are designed to help you keep doing the things that you love and here you'll find a little bit of inspiration to help with that.
What safety measures are in place for lone working?
What should a personal alarm be used for in lone working?
When is the analogue signal being turned off?
Our personal alarms are easy to set up and using them couldn't be simpler. That's why we're helping thousands of people live in their homes independently for longer. Here you'll find user guides for our full range of alarms. Each booklet has clear step by step instructions and is available to read, download or print should you ever need it.
Take a look at our FAQ's
Here find our FAQ's covering the features and functionalities along with troubleshooting to help answer any questions.
You’re in safe hands, but don’t just take our word for it
Since I've been with suresafe I have felt so safe knowing that if I need help I can get it asap. I have health issues and with go sure safe I feel very comfortable and relaxed and will recommend anyone that would like to go with them I will also give 100 percent feedback because they have never let me down and always are so gentle and kind and helpful and so much more. I wanna say thank you for being there for me. With out you i would be lost and would have trouble with getting help. The GPS that is on the go sure safe alarm is brilliant cause sure safe can get you the best help that is needed to that place to where you are and its really great and I would carry on having this company because the staff will be there for you 24 hours a day. Sure safe I wanna thank you for everything you have done and I wanna say without your work and the staff I would be lost Once again thank you
Required a device for a period of time to help my mum have some confidence on her own after a suspected Heart Attack caused her to be unable to feel her arms and the pain stopped her from moving from her bed. She was unable to call for help for some time. Now on treatment that should ensure this no longer occurs and for a period of 3 to six months. So found this mobile phone network connected device that is going to ensure she can stay mobile travel and enjoy her recovery and not stuck in a house with the standard phone line connected pendent. So called had a chat and got the system set up by Angela in 5 minutes. Device arrived in about 24 hours and is now in use. Seems a great device for those who are unwell or recovering and require extra reassurance. So far I am impressed with the service and the device seems simple and as automated as possible. Certainly a belt and braces approach even for a short while or maybe permanently we shall see. GPS location is sent so emergency calls can be responded to instantly.
Whenever I have contacted SureSafe Alarms (be it by using the alarm itself, phone call or email) I have experienced helpful and knowlegeable advice and have received polite, cordial and friendly service. I have had the 'talking' pendant for some years now and it has given me the confidence to live alone and feel safe.
Bought SureSafe Go Family alarm for my mum who recently had a hip replacement. Alarm is easy to set up and use and also has a fall detection. Great support provided by friendly staff... Highly recommend this product to anyone. One more time thank you!
Very prompt,helpful,great people to talk to during telephone calls, all aspects of pendant simply explained.Pendant works in or outdoors has all you require if an emergency arouse hanging in front of you.
I contacted Suresafe as my mum needed a neck attachment for her alarm as the wrist band was too big for her. I received an immediate response from CHAT and Angela was so helpful, sending out the attachment without any issue. True excellent customer service. Makes me feel at ease with mum living so far away. Thank you 😊
I have had dealings with SureSafe for many years and would recommend their Personal Alarms for anyone who needs help and assistance. It certainly gives you please of mind to know that your vulnerable family member has 24 hour access should they need it. We have had complete reliability from the personal alarm and it certainly is great value for money. I would wholeheartedly recommend SureSafe as a genuine company who sell good quality products at a competitive price.
I have a serious heart condition and I stay alone in home for prolonged periods daily. My daughter gifted me this system to ensure I can get life saving help quickly should I need it. The system works perfectly and it makes me feel secure and gives the whole family peace of mind.
I highly recommend it for people at risk.
I have just changed from SureSafe's Family and Friends Plan to their 24-hour monitoring. The change was responsive, quick and efficient. This is a marvellous service.
Staff very friendly and efficient, very happy with easy to use product. Would recommend this company for that peace of mind feeling especially if you live on your own