Knowledge & Resources

Customer service when ordering via telephone was excellent. I had many questions and every one was answered with great knowledge. It helped me decide to purchase. I was offered a technician to answer further questions but was not needed. Great follow up after purchase and easy to talk to someone in person.

One of the outstanding assets of this company is its customer service and response time. I had, what I thought was an issue with my Mum’s alarm and within 5 minutes of an email (not even a phone call) my issue was resolved by the team - prompt, efficient and friendly. And the alarm works really well and is easy to use

We were given a second hand fall alarm with no information other it was originally purchased from SureSafe. We contacted them and very swiftly they set up the alarm and sent all the information that we needed to run it. We even had 14 days to try it out before paying for a very reasonable subscription. I am impressed by the quality of their customer service; they are very efficient and polite. Thank you.

I like the fact that I can make sure my relative is safe and it let me know if he needs help.

Their customer service is outstanding. The team solve problems before they even become problems. I highly recommend.

Right on time

design excellent and to the point. Service very good. way way way better than apple watch which I was using. Does not try to do everything, what it does it does brilliantly. John McGugan was especially helpful.

The person who helped me set my father’s devise up was Kayla. She was professional, thorough, patient and very kind. She is a wonderful employee for Sure Safe!

Fast delivery and easy set up. Very good customer service

I was rather anxious about finding the right personal Alarm. I need not have worried. From my first phone call the team were friendly, informative, and helped me choose wisely. The very next day I received my watch and a booklet explaining everything about the Watch clearly. I was happy and relieved that everything had gone so smoothly. Highly recommend them.