Knowledge & Resources
We’re here to help you or your loved one live independently for longer.
Our trained Independent Living Specialists are happy to help you with any questions you have - whether you’re thinking about getting a personal alarm or you’re an existing customer.
Here you’ll find the user guides for all of our personal alarms, useful blogs and tailored advice for you, your loved ones and healthcare professionals.
These blogs have been written especially with you and your loved one in mind. From helpful lifestyle tips to articles on how to manage your wellbeing and stay active, there's sure to be something for you. Our personal alarms are designed to help you keep doing the things that you love and here you'll find a little bit of inspiration to help with that.
Our personal alarms are easy to set up and using them couldn't be simpler. That's why we're helping thousands of people live in their homes independently for longer. Here you'll find user guides for our full range of alarms. Each booklet has clear step by step instructions and is available to read, download or print should you ever need it.
You’re in safe hands, but don’t just take our word for it
I got my alarm second hand, but your team made everything so easy. Both myself and my family now have peace of mind.
Your customer service is excellent. I have spoken to 3 or 4 people in the purchase, set up and testing and everyone is super helpful and friendly.
No problems at all. Very happy.
Very fast delivery of new SIM
Could not improve the service given
Staff were informative before buying the pendant. Delivery and setup was straight forward and hassle free. The support we have received during use has been good. So far, a great experience.
Very helpful, efficient and when my elderly father decided he didn't want the pendant but preferred the watch, Suresafe sent me an envelope to return it with the postage already on so I didn't have the hassle of getting to the Post Office. A nice touch.
Perfect in every way, helpful friendly and understanding.
I found the whole process easy, and now feel my Family Member is safe and has help if required
Phone calls answered promptly, advice given succinctly and with patience.
Online info easy to read and understand. Easy ordering and very quick delivery. Family APP emailed very quickly and easy to install and understand. Many thanks
Quick, polite response to our request. Great service.