Knowledge & Resources

We’re here to help you or your loved one live independently for longer.

Our trained Independent Living Specialists are happy to help you with any questions you have - whether you’re thinking about getting a personal alarm or you’re an existing customer.

Here you’ll find the user guides for all of our personal alarms, useful blogs and tailored advice for you, your loved ones and healthcare professionals.

Lifestyle blog

These blogs have been written especially with you and your loved one in mind. From helpful lifestyle tips to articles on how to manage your wellbeing and stay active, there's sure to be something for you. Our personal alarms are designed to help you keep doing the things that you love and here you'll find a little bit of inspiration to help with that.

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15 Mar 2026 Elderly Care

Bereavement, Illness, Poverty and the Bus That No Longer Comes: The Real Reasons Older People Become Isolated

Why are more older people feeling isolated? Discover how bereavement, ill health, poverty and reduced transport options contribute.

Britain's 9 Million Hidden Lone Workers: Who They Are and Why They're at Risk

Who are Britain’s hidden lone workers? Explore the dangers faced by 9 million people working alone and what needs to change to keep them safe.

132% Rise in Physical Attacks: The Lone Worker Safety Crisis the UK Can't Ignore

Physical attacks on lone workers in the UK have surged by 132%. Explore the causes behind this alarming trend and why urgent action is needed.

User guides

Our personal alarms are easy to set up and using them couldn't be simpler. That's why we're helping thousands of people live in their homes independently for longer. Here you'll find user guides for our full range of alarms. Each booklet has clear step by step instructions and is available to read, download or print should you ever need it.

See all user guides

SureSafeGO Family Monitored

View guide

SureSafeGO 24/7 Monitored

View guide

SureSafeGO Family Monitored Pendant (purchased before 23/6/25)

View guide

You’re in safe hands, but don’t just take our word for it

4.8/5 stars on reviews.io

Read some of our great reviews

I was rather anxious about finding the right personal Alarm. I need not have worried. From my first phone call the team were friendly, informative, and helped me choose wisely. The very next day I received my watch and a booklet explaining everything about the Watch clearly. I was happy and relieved that everything had gone so smoothly. Highly recommend them.

Sheila Teadley

21 seconds ago

Great response time, on time delivery and easy to use.

Katka SHONE

1 minute ago

Kayla did great answering my questions.

Erika

3 minutes ago

The Personal Alarm works very well and was answered almost immediately when I've tested it within the first week

Stephen Nafzger

4 minutes ago

Reps courteous and knowledgeable

Rob Arfin

2 days ago

All good very easy

GOD HELP US

4 days ago

From setup to usage everything was so simple!

Ann

4 days ago

Customer services both pre purchase and post service were super helpful. You have a great team and I’m very happy that the device is so simple and easy for my father to use. It’s very reassuring to know that he can contact me for help so easily. Thank you.

Stephanie

4 days ago

I dealt with your customer service team a few times as I set it up wrongly and they were extremely helpful.

Sally Turner

4 days ago

Excellent service , easy and help full staff, delivery of watch was fast, my dad feels a lot more confident to go go out without worrying . The watch is very easy to use and the sound quality is great

david vanstone

4 days ago