Knowledge & Resources

We’re here to help you or your loved one live independently for longer.

Our trained Independent Living Specialists are happy to help you with any questions you have - whether you’re thinking about getting a personal alarm or you’re an existing customer.

Here you’ll find the user guides for all of our personal alarms, useful blogs and tailored advice for you, your loved ones and healthcare professionals.

Lifestyle blog

These blogs have been written especially with you and your loved one in mind. From helpful lifestyle tips to articles on how to manage your wellbeing and stay active, there's sure to be something for you. Our personal alarms are designed to help you keep doing the things that you love and here you'll find a little bit of inspiration to help with that.

Read all posts
Woman Walking with a Zimmerframe

Hip Replacement in the Elderly: A Complete Guide

Learn all about hip replacement surgery, including why you might need it, how to prepare for surgery and how to stay safe as you recover.
Woman in an Open Shop
10 Apr 2025 Lone Worker Alarms

Lone Worker Alarms: Protection as Violent Retail Crime Grows

Violent retail crime is on the rise in the UK. Learn how lone worker alarms can help protect workers and provide peace of mind.
Woman Riding a Horse
13 Feb 2025 Falls

Equestrian Safety: How the SureSafeGo Can Help

Horse riders need to plan for emergencies or falls that could happen while they’re alone. Learn how the SureSafeGo offers protection.

User guides

Our personal alarms are easy to set up and using them couldn't be simpler. That's why we're helping thousands of people live in their homes independently for longer. Here you'll find user guides for our full range of alarms. Each booklet has clear step by step instructions and is available to read, download or print should you ever need it.

See all user guides
247 Connect 150px

247 Connect Doro User Guide

247 Connect 150px

247 Connect Tunstall User Guide

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Fall Alert User Guide

Suresafe personal alarms reviews

You’re in safe hands, but don’t just take our word for it

4.8/5 stars on reviews.io

The device arrived promptly and it was easy to understand how to charge it. Any questions we had about activating the pendant and about receiving the information forms we needed to complete were skilfully and successfully answered by John. My elderly mum who’s not in the least tech savvy is happy and confident about wearing her pendant.

Sara
1 minute ago

Our Rotary club provides Lifeline alarms to vulnerable people in our area. We moved our client base from another call centre to SureSafe in late 2023. The service that SureSafe provides is excellent. Their response is friendly and efficient when taking on new clients.

A very professional service provided in a caring and friendly way. We have no regrets moving to them.

Steve Chisholm
21 hours ago

The package came in great condition and was well packed. I purchased this button as a tool for my service dog and the button is sturdy and yet gentle enough that he has been able to click the button fairly easily. I am so excited to see the benefits of using this button.

Stella Gaudium
21 hours ago

Friendly staff and quick at sending out goods so that it can be used. Good reviews.

Karen Robinson
6 days ago

Great service and Yvonne was very helpful with my enquiry regarding the changing the alarm into pendant mode

Neil Dunn
6 days ago

Selected a new strap for my mums SureSafe watch. It arrived promptly and am very happy with this purchase 😊

Melanie Pinter
1 week ago

I ordered a watch and it arrived the next day ( Saturday). I had a query and phoned customer service but they do not work at weekends. I sorted out the problem ( it was my fault) Today ( Monday ) I had a call from them saying they had a missed call from me did I still have a problem. If that is not first class service I don’t know what is.

I set up the watch and tested it. The watch very much came up to my expectations and although it is early days yet I have no hesitation in recommending SureSafe. Excellent service and product.

Roger Gossop
1 week ago

Very helpful staff and all phone calls dealt with quickly and efficiently. It was nice to talk to a person instead of all on line etc. Technology is very confusing to us older ones. Thank you

Mrs Taylor
1 week ago

It was very easy to get through to someone very helpful and the watch is super simple to use. Thank you!

Kate Smith
1 week ago

Staff are always available to answer any queries, patient, quick delivery time.

ZB
1 week ago
Sure Safe Woman with Baby and Daughter Illustration Footer Left Sure Safe Man on Bicycle Illustration Footer Right

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