Knowledge & Resources

Great service good product

Brought this watch alarm for my dad not had it long but so far it’s been simple to set up and my dad and the rest of the family feel happier knowing that dad can get hold of us for help should have a fall

And I like the fact it has a fall detact function and location so isn’t limit to just being in the house

Delivery was really fast as well

The suresafe personal alarm is working fine, easy to setup and good support from Suresafe for any questions

Excellent response.

Just obtained a pendant for my elderly mother in law. Took the recommendation from Which. Excellent and very through service. The pendant arrived within 24 hours and is easy to set up.Tested with the 24 hr control. This is backed up by an App that enables family to monitor that state of the pendant.

When I was deciding which product to buy, I found their website very helpful and clear. When I need to speak to someone, they are easily available.

Couldn’t rate them highly enough. Even more happy that when I called the support line too early they called me back to say they had a missed call from me and then talked me thru how to geo fence the property to protect my mum. Top company and product. Send it out next day delivery so we had it in time for release from hospital even tho it was a bank holiday.

Great service, quick and very helpful. The original Go Pro watch was not suitable, as living in a rural area with poor 2G reception the battery was draining too quickly. Being blind, Kenneth was unable to charge it himself, and as he lives alone, this became a problem. Daryl Yates, to the rescue !, he explained things perfectly, we've now swapped for a Fall Safe alarm and every one is happy and safe. Thanks, Daryl. Everyone was straight talking and very helpful, a pleasant change, these days. Top marks so far.

The team were very responsive and it was also good to get a note of when the credit will expire. I hope you will send us a note to remind us before it expires.

Speedy response to my enquiry, all options explained, patient advisor, great item that was accepted by a slightly unwilling (until it was seen and understood) recipient, super contact with the 24/7 team that was more than expected.