Knowledge & Resources

As promised the watch arrived on the day stated, the instructions were clear and the annual fee sorted quickly. The friends and family added and test call worked immediately. Now wearing the watch and I have friends very interested in getting connected themselves.

Daryl was so helpful and explained everything to me.

Really helpful staff, explained everything in order to get the best product for my mum. I needed a bit of help setting it up and they couldn’t have been more helpful. My mum is very happy and so am I !

Order process easy, received promptly, customer service amazing while activating.

SureSafe offers an affordable fall detection alarm service for my parent. Device is easy to set up and provides them with peace of mind. Employees and customer service are amazing. We are having an issue with text notifications from another wireless network, but they (especially Todd and Daniel) have gone above and beyond to find a resolution. It has been the best customer service I have ever experienced with a company. They are compassionate, friendly and dedicated to fix the issue.

When I called to set everything up, i was greeted by a very helpful and knowledgeable man. He made things very clear and was patient.

I picked this supplier because of the recommendations and I was not disappointed. I bought an alarm for my mother who lives in Spain, everyone I spoke to in customer sales were really helpful and they managed to ship it really quickly as I was due to fly out to see her. All the setup information was clear and when I did a test from Spain, everything worked. I can now sleep soundly knowing my Mum can reach out should she have a problem.

Ease of use and cost

Excellent service. Watch was dispatched and received the next day. It actually arrived fully charged and was easy to set up. My father in law has only been using it for a week but when he made the test call the response was very quick, It was reasonably priced and he received a reduced rate for the first year. I like the fact that there is no Base Unit and he can speak directly into the watch. So far very pleased.

Excellent friendly, helpful, informative customer service. Fantastic product.