Knowledge & Resources

We’re here to help you or your loved one live independently for longer.

Our trained Independent Living Specialists are happy to help you with any questions you have - whether you’re thinking about getting a personal alarm or you’re an existing customer.

Here you’ll find the user guides for all of our personal alarms, useful blogs and tailored advice for you, your loved ones and healthcare professionals.

Lifestyle blog

These blogs have been written especially with you and your loved one in mind. From helpful lifestyle tips to articles on how to manage your wellbeing and stay active, there's sure to be something for you. Our personal alarms are designed to help you keep doing the things that you love and here you'll find a little bit of inspiration to help with that.

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05 Dec 2022 Elderly Care

What are the signs, symptoms and causes of delirium?

Is an older person you care for experiencing a severe and sudden change in mental abilities? They may be suffering from delirium.
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28 Nov 2022 Tips & Advice

How to Prevent Arthritis

The prevalence of arthritis is on the rise. Understanding what it is and the underlying causes can help you take action now to reduce your risks. Discover what lifestyle changes you can make to reduce the impact or even prevent arthritis.
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22 Nov 2022 Tips & Advice

The Elderly and Sleep

While we all tend to get up more in the night as we age, maintaining good sleep patterns becomes more vital in our older years. Read our latest blog to find out more about the elderly and sleep.

User guides

Our personal alarms are easy to set up and using them couldn't be simpler. That's why we're helping thousands of people live in their homes independently for longer. Here you'll find user guides for our full range of alarms. Each booklet has clear step by step instructions and is available to read, download or print should you ever need it.

See all user guides
SSGO Plus watch faces1

SureSafeGO Plus User Guide

Guardian Base unit 2

SureSafe Guardian - User Guide

Guardian Base unit 2

SureSafe Guardian - App Guide

Take a look at our FAQ's

Here find our FAQ's covering the features and functionalities along with troubleshooting to help answer any questions.

Suresafe personal alarms reviews

You’re in safe hands, but don’t just take our word for it

4.8/5 stars on

Brilliant service - literally saved my mum's life when she fell down steps in the garden onto paving and broke 6 ribs! Without this alarm no-one would have known and too awful to think what would have happened. Strongly recommend.

1 week ago

Our Mum (92) is very happy with her Suresafe alarm purchased a few years ago, so we have just got the same one for her recently widowed sister (96). Customer service / speed of delivery/ quality of the product and the reassurance provided are all excellent.

Linda Ryles
1 week ago

Personal service has been second to none, Richard gave very comprehensive advice, not pushy in the slightest and gained a great understanding of my requirements. Didn't get annoyed with my frequent calls and messages asking for help! Can't recommend highly enough, thanks guys 👌👌

Simon Dumencic
1 week ago

Such a helpful personal company - Felt very at ease and secure using them for a family member, A weight lifted off my shoulders knowing there safe! Would recommend this company to everyone! Thank you again - 5*

Chloe Adams
1 week ago

Excellent and honest advice with a friendly personable service. Would not hesitate to recommend.

2 weeks ago

SureSafe supplied a remote GPS for my elderly mother so that she could raise an alarm in an emergency. The process was quick, well explained and has provided the reassurance we had hoped for.

James Richards
2 weeks ago


2 weeks ago

Bought this couple of months ago, great advice from John in relation to suitable device, product arrived next day and now have complete peace of mind. I would Highly recommend

Shahid Ahmed
2 weeks ago

We got this Alarm for my mum, as she has had few falls. John was very helpful explained everything that put my mind at erase I would highly recommend this company

2 weeks ago

This company has been brilliantly helpful through the whole process of choosing & purchasing the SureSafeGO pendant 2 years ago through to the after-sales care which I received today from the very helpful John MacGugan who made the whole process very clear & simple. The alarm is for my elderly, rather immobile mother who lives on her own but who tends to fall over occasionally. It has proved to be a real lifeline for her as she can easily press the SOS button in the middle of the pendant if she falls or is stuck somewhere (once in the shower) & then speak almost immediately to one of the Response Centre Operatives through it who have all been very kind to her. For a small monthly fee this gives me & her real peace of mind.

Tam Griffiths
2 weeks ago
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Peace of mind for you and your family

SureSafe is the leading provider of personal alarms within the UK.

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SureSafe is the leading provider of personal alarms within the UK.

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