SureSafe 24/7 Connect

The 24/7 Connect is a fully monitored neck alarm for the elderly that connects you directly to one of our trained Response Centre Operators. This flexible personal alarm can be worn as a pendant or a wristband.

The alarm could not be easier to use. Simply wear it on your wrist or around your neck. If you have a fall, or suddenly feel unwell, press the button on the pendant or wristband. This will activate the base unit plugged into your phone line and call through to one of our trained Response Centre Operators. The operator will talk to you via the base unit to understand what is happening. They will then arrange for the appropriate help. This can include calling family or friends, calling the emergency services or both.

If we cannot talk to you through the base unit we will phone you on your landline or mobile. If you cannot answer the phone, we will call your nominated contacts to ask them to check on you. If your nominated contacts are not available we will call the emergency services and ask them to check on you. No alarm calls goes unanswered.

This neck alarm for the elderly is bath and shower proof. This is very important because the bathroom is the highest risk area for a fall.

Our Automatic Fall Detection pendant or wristband can be added to this alarm at any time. Automatic Fall Detection is designed to alert us if the wearer has a fall and is not able to press their SOS button. Should this happen, our Response Centre Operators are fully trained and will manage the situation to make sure you or your loved one gets the best possible care. Fall detection disclaimer.

The alarm is very easy to use. You simply plug it in and away you go. It comes fully programmed and ready to use straight out of the box. If required, we can arrange for someone to install this alarm and give you a demonstration. You will need a landline for this but you will not need a new telephone socket and it will not interfere with your phone. It is great for those who want to live independently in their home for longer.

After you make your purchase, we will contact you to collect more details including nominated contacts, medical information and direct debit information (where you decide to pay monthly). The renewal price when paying annually for subsequent years is £165. There is no minimum contract period and this can be cancelled at any time. The equipment is rented. You simply return it to us when you no longer need the service. When purchasing the annual plan, there is a £45 set-up fee included. This set-up fee is non-refundable after 30 days.