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Fully Mobile
- Use it in the home, garden or even when out and about. Peace of mind wherever you are
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Automatic Fall Detection
- This alarm detects a fall and automatically calls for help without needing to press the SOS button
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GPS Tracking
- GPS tracking lets us know where you are when you need help. Get the help you need fast, wherever you are
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Talking Alarm
- Talk directly through the device, not a far away base unit, to get the help you need - fast!
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Friends & Family App
- Friends & family app for increased connection
Choose Pendant or Watch, 24/7 or Family Monitoring

Choose 24/7 or family monitoring
The SureSafeGo personal alarm for the elderly is available with 2 monitoring options.
The 24/7 monitoring option links the wearer to one of our Response Centre Operatives for a guaranteed response at any time of the day or night. They will speak to your loved one directly through the pendant to fully understand the situation and determine the appropriate response. This might mean calling a family member, the emergency services or just giving a bit of advice.
The family monitoring option will contact your designated contact/s in the event of an incident.
We Recommend 24/7 Monitoring
While the family monitoring option costs a little less and can help to keep your loved one safe, you still rely on family members to be available to answer the call, night and day. People busy with work and families, phones being on silent overnight and people being away on holidays or busy doing activities can mean that life-saving emergency calls can be missed. But that doesn't need to be the case.
Our 24/7 monitoring service costs only 72 pence per day and means that your loved one's call will be answered in a matter of seconds at any time of the day or night.

Our friendly team of Response Centre Operators are trained and experienced in helping older people get the help they need, fast. We are there 24/7, night and day. We can have an ambulance on its way within a couple of minutes of receiving a call, meaning your loved one gets the help they need as fast as possible. If your loved one has a heart attack, a stroke or a heavy fall then you want them to have medical attention as soon as possible.
Family & Friends App
Included, regardless of the monitoring option chosen. Our family and friends app allows loved ones to provide truly connected care. With unlimited apps per user, all family members can access important information about the alarm, set additional safety alerts and even chat securely within the App. Check out some of the features below (App screens vary by wearing option selected).
- GPS personal alarm
- Adjustable Necklace Cord
- Base Unit
- Charging Cable with Plug
- Instruction Manual

- Dimensions: 66 x 44 x 16 mm
- Weight: 45 grams
- Warranty: 24 Month Limited Warranty
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Showerproof
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Low Battery Reminder
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No Landline Needed
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No Installation Needed
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Discreet and Lightweight
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Fully Digital
- Smartwatch Personal Alarm
- Black Silicone Stud Strap
- Charging Cable
- Charging Plug
- Instruction Manual
- Peace Of Mind!

- Dimensions: 47 x 35 x 15 mm
- Weight: 38 grams
- Warranty: 12 Month Limited Warranty
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Showerproof
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Low Battery Reminder
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No Landline Needed
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No Installation Needed
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Fully Digital
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Staying Safe When Out and About
See what others think of the SureSafeGO GPS Personal Alarm
The device arrived promptly and it was easy to understand how to charge it. Any questions we had about activating the pendant and about receiving the information forms we needed to complete were skilfully and successfully answered by John. My elderly mum who’s not in the least tech savvy is happy and confident about wearing her pendant.
Our Rotary club provides Lifeline alarms to vulnerable people in our area. We moved our client base from another call centre to SureSafe in late 2023. The service that SureSafe provides is excellent. Their response is friendly and efficient when taking on new clients.
A very professional service provided in a caring and friendly way. We have no regrets moving to them.
The package came in great condition and was well packed. I purchased this button as a tool for my service dog and the button is sturdy and yet gentle enough that he has been able to click the button fairly easily. I am so excited to see the benefits of using this button.
Friendly staff and quick at sending out goods so that it can be used. Good reviews.
Great service and Yvonne was very helpful with my enquiry regarding the changing the alarm into pendant mode
Selected a new strap for my mums SureSafe watch. It arrived promptly and am very happy with this purchase 😊
I ordered a watch and it arrived the next day ( Saturday). I had a query and phoned customer service but they do not work at weekends. I sorted out the problem ( it was my fault) Today ( Monday ) I had a call from them saying they had a missed call from me did I still have a problem. If that is not first class service I don’t know what is.
I set up the watch and tested it. The watch very much came up to my expectations and although it is early days yet I have no hesitation in recommending SureSafe. Excellent service and product.
Very helpful staff and all phone calls dealt with quickly and efficiently. It was nice to talk to a person instead of all on line etc. Technology is very confusing to us older ones. Thank you
It was very easy to get through to someone very helpful and the watch is super simple to use. Thank you!
Staff are always available to answer any queries, patient, quick delivery time.
Frequently Asked Questions
- How do I set up a SureSafeGO?
At SureSafe we offer user guides and instruction manuals for each of our personal alarms to help you set up and operate your device. You will find a manual for the SureSafeGO within this section as well.
You can call us on 0800 112 3201, should you need further assistance, and a member of our customer services team will be happy to help you.