Terms & Conditions

This page explains the terms and conditions on which we, Bora Health Limited, trading as ‘SureSafe Alarms’, supply any goods and services listed on our website www.personalalarms.org to you, or purchased directly from us by any other means. For the purposes of these terms and conditions ‘Services’ means any goods and services listed on our website, or elsewhere, which from time-to-time you purchase, or attempt to purchase. This includes any online purchase, email purchase, attempted purchase, any purchase made on the telephone with an employee of Bora Health, or a nominated representative.

Before ordering any Services, please read these terms and conditions carefully and make sure that you understand them. By ordering any Services you agree to be bound by these terms and conditions. You will need to confirm that you agree to these terms and conditions before you can complete your purchase. Where a purchase is made on the telephone, and you are unable to read these terms and conditions in advance, you should review this document carefully upon receipt. If you are not happy with these terms and conditions you have the right to cancel your order for Services within 14 days of receipt of the equipment. Failure to cancel within 14 days of your order, for whatever reason, will constitute acceptance of these terms and conditions.

Where viewing this document online, you should print a copy of these terms and conditions and retain them for future reference.

17. Cancellation

  1. You can cancel your order within 14 days of delivery or installation of the equipment by notifying us in writing. Cancellation of any 24/7 monitored service needs to be in writing, by email to [email protected].

  2. In the event that you cancel, you are responsible for the cost of returning any equipment. You are also responsible for the equipment until it is received by us

  3. We will refund you any sum paid within 14 days of our receiving the equipment back from you in good condition

  4. We reserve the right to refuse a refund or offer a partial refund if you return the equipment incomplete, damaged or more than 14 days after we received your notice of cancellation

  5. Any Services used will be deducted on a pro-rata basis

  6. We reserve the right cancel your service at any time and for any reason. Should we cancel your service will give you at least 28 days’ notice so that you have time to find an alternative service provider should you choose to. You are required to return all equipment to us, in accordance with this agreement, and we will provide you with a free method of doing so. Upon receipt of the returned equipment we will provide you with a pro-rata refund of your monies paid, without any return administration charge being levied.


27. SureSafe Dementia Tracker

You are responsible for any deprivation of liberty safeguarding requirements when purchasing and using this device. The decision to use this product is exclusively with you. We accept no responsibility for, and provide no advice on, the suitability of the product as it relates to deprivation of liberty and the relevant safeguarding requirements.

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