How Do Personal Alarms Work?

Excellent service in every way. Very responsive and helpful on the phone. Very good equipment and the monitoring service is very good. The app is great. Overall, a very good service that has given us peace of mind.

My Dad lived alone and over the past decade has had a SureSafe Alarm system in his home.

There have been very many occasions over the years when Dad has had a medical emergency. Each time he has pressed his pendant, he has had excellent supportive service from the call centre staff.

Whether that has been contacting people on the contacts list to check on him, or dispatching an ambulance when deemed appropriate, the correct response has been carried out each time.

Without this service, Dad would not have been able to live at home alone for as long as he did. And it was a reassurance for his family who don’t live nearby.

So thank you, to everyone who has responded to Dad’s many alarm calls over the years and made sure he’s received physical support and care as quickly as possible.

Dad is now, at 96, in a care home. It's the right time.

Yesterday I contacted SureSafe to cancel our subscription. Within 24 hours, this has been done, the Direct Debit has been cancelled at their end, and I have just received a pro-rata refund by bank transfer faster payment. Such administrative efficiency is rare these days. They have certainly exceeded my expectations.

So, for customer service received during use, and admin service at the end, I recommend using SureSafe Alarms for vulnerable people living alone, to enable them to stay independent for as long as possible.

I purchased one of the FallSafe alarms for my 84 year old grandmother who has always been keen to keep her independence. I had researched various products and had a few questions about the FallSafe alarm. I contacted SureSafe and John was very helpful and informative, friendly and polite. There was never any pressure to buy the product or upselling of any kind, which was very refreshing. John explained the process clearly and the alarm arrived promptly in the post. Easy to set up and test, very reassuring to hear a calm, friendly voice on the end of the line. The wrist warn alarm feels just like a watch and doesn’t impede movement or activities, although my grandmother keeps looking at it as if it’s going to reveal the time! She does however, feel safer in her home knowing that she has a lifeline to the outside world. I’m hoping she never needs to use it, but if she does, I feel reassured knowing that it’s there. I would definitely recommend the FallSafe alarm from SureSafe to anyone who wants peace of mind knowing that their loved ones have help on hand should they ever need it.

Excellent service. My request for assistance via the web site received a response within a few minutes and the requested spare part was delivered the next working day.

I need someone - or something - to watch over my aged father while I am asleep. Hiring a carer is too expensive in the long term, and a fall alarm is much more affordable. When it came I had various problems with the setup, but the staff at SureSafe were incredibly helpful - one Yvonne Taylor particularly stands out - and always got back to me very quickly. They are prepared to spend a lot of time making sure things work properly. Also, on the tests of the alarm, the monitoring office always answered within a minute. Highly recommended.

These guys sell by far the best personal alarm I have ever used! My grandfather is 100 years old and I wanted something simple that contacted me directly if he had a fall. This is the product that has saved him laying on the floor for hours, wondering if someone is coming! It just works, and it’s been super reliable for over 5 years now. Just had to purchase a new wrist button, but I tell you what, that’s good going considering how long it’s worked for. Honestly one of the best purchases I have made to keep my grandfather safe in his own home.

Just works. Easy to setup, easy to operate by my 80 year old dad

Easy to research, good reviews. Ordered and arrived quickly.

Easy to set up with good instructions.

First night at 2am mum was pressing the button to go to the loo!!! So woke us all up.

It definitely works.

Bought for my mother. Team at Suresafe so helpful; always returned calls; real caring human beings.

My mother wears it every day and I have peace of mind.

Absolutely brilliant experience all round. John was so helpful and explained everything we needed to know from start to finish. It’s a great system and Dad feels safe in our home.