How Do Personal Alarms Work?

Join the thousands of people, with personal alarms, enjoying their independence and giving their families peace of mind.

SureSafe Medic Handing SureSafeGO to Man Thinking Illustration

Why use a personal alarm?

People without personal alarms are vulnerable if they are alone. They need to be able to use a mobile phone to contact family and or friends in an emergency. If you suffer from a stroke or have a fall you may not be conscious, unable to speak or unable to reach for your phone.

Using a personal alarm gives you confidence because you know that should you feel ill or have a fall, help is at hand. It means you can go about your daily life with peace of mind. But how do personal alarms work?

How do personal alarms work?

You can wear a personal alarm on your wrist or around your neck as a pendant. The wristband or pendant features a distinctive SOS button. When you press the button, it will trigger a call either to your nominated contacts or to a SureSafe operator, depending on which service you choose. You can the get the help you need.

Personal alarms are not all the same. Some have different features to others. Before you buy a personal alarm, we recommend you choose one with the features that suit your lifestyle.

The features include:

We are the leading provider of alarms. You can feel confident that you are in safe hands if you choose SureSafe. Our two United Kingdom based monitoring centres currently keep over 170,000 people living safely and independently. We are rated ‘EXCELLENT’ on with a 4.8 out of 5 star average. You can buy a personal alarm online today with fast, free delivery.

Most Popular Personal Alarms

We have alarms to suit all circumstances, from those for people who stay home to those to suit people who like to get out. Alarms that need landlines and alarms that use mobile signals. Take a look at our best alarms.

Sure Safe GO 640px


Mobile GPS tracker alarm. Be safe anywhere, either 24/7 Monitored or Family Monitored
  • At home or on the go Fully Mobile
  • Fall icon Automatic Fall Detection
  • Map GPS icon GPS Tracking
from £134.95
View Details
Fall Safe 640px


Wrist worn fall detector alarm that can detect a fall and get you or a loved one the help they need.
  • Home icon Helping People Stay in their Homes Longer
  • Shower proof icon Showerproof
  • Ringing Telephone Icon Uses Landline
from £35.00
View Details
Sure Safe 24 7 Connect 640px

SureSafe 24/7 Connect

Monitored alarm system for the elderly giving 24/7/365 days peace of mind.
  • Bath proof icon Bath & Showerproof
  • Wristworn icon Available as a Wristband or a Pendant
  • Fall icon Add Automatic Fall Detection at Any Time
from £35.00
View Details

How do personal alarms work?

When you fall ill or have a fall, minutes matter. The faster you can get medical assistance the better. If you are treated quickly for an illness such as a heart attack or a stroke you have a better chance of survival.

After a fall, you might also suffer from hypothermia from a cold floor, or dehydration if you’re left immobile for hours.

Wearing a personal alarm also means you don’t have to worry about having your mobile phone close to hand. You wear the alarm so pressing the SOS button is easy to do.

Our alarms are comfortable to wear. They are lightweight and discreet. You can even wear them in the bath or shower.

Do personal alarms work? Yes, they do, because it gets you the help you need quickly at the touch of a button. Wearing the alarm means it is always with you, unlike a mobile phone which is often left on a table or a kitchen unit.

Who is a personal alarm for?

A personal alarm is the ideal device if you are older, frail or you are living with a condition that means you might need help if you feel ill.

According to the NHS 1 in 3 people over the age of 65 and half of the people aged 80 or more, will suffer from a fall within a 12-month period. If you are living with dementia, you might leave home without your keys or become confused about getting back home.

Rather than relying on the kindness of strangers isn’t it more reassuring to know that at the press of a button you can put a call through to a family member or one of our friendly operators?

Suresafe personal alarms reviews

Don't just take our word for it

Read some of the great reviews we've received recently from people across the UK who are enjoying the freedom a personal alarm brings

Our great rating

Great products and very helpful staff when making contact. We purchased a watch after my husbands health deteriorated. He wears the watch daily and has the option to long press the button to call my phone, it also has fall detection so if he falls at all it calls me automatically. It then follows up either with a text with his location so I could find him if needed for any reason. Great peace of mind and has given him a lot of independence back.

Sarah Calver
2 weeks ago

Fantastic service from initial enquiry to set up. Very helpful and courteous staff. Excellent product. Would highly recommend for peace of mind.

Trish Valentine
3 weeks ago

Excellent service and support! I selected SureSafe based on previous reviews and from the technical details provided on their website. The pendant with cellular service provided the very best features ….panic alarm, fall down alarm, built in speaker and microphone, plus GPS. Being based in USA did not present any difficulties for getting this service set up for my 90 year old mother in Hampshirite, UK. Peace on mind what critical for me. The cost is very reasonable and my Mother had to use the service several times. A few times were false alarms but a few were for a real need. Alerting other family members, neighbors could not have been easier and help soon arrived. Independent living is no longer an option for my Mother and she is now in a Care Home where she can get 24 hr support. Cancelling the service was simple. Do I recommend this….absolutely! The pendant is still usable and it can be transferred to other family members as and when their need arises. Then it’s just a case of activating the service.

Jonathan Guest
3 weeks ago

Excellent customer service - informative professional representative - Richard Sheil explained the product options and capabilities fully and it is ideal for my elderly parents requirements. Having purchased one for each of them, I now feel that they are fully protected & safe , which has made me feel comfortable that they now have the support they need should there be a requirement.

Derrick Heatley
3 weeks ago

Suresafe Alarms supplied an alarm system for my elderly father. It was simple to set up and worked very well. My father used the alarm on at least two occasions and I was alerted by Suresafe to go to his assistance. I would not hesitate to recommend this company.

Name Withheld
3 weeks ago

I searched on line for a monitored alarm for my wife who has Motorneuron Desease . I found Suresafe Alarms and other companies on google, but I found their website very easy to use and found exactly what we need AND the prices were all there as well. I sent an email request on saturday not expecting a response till monday but John phoned me within an hour. He was very professional, polite, and definately not pushy. He asked what I wanted to acheive and quided me to the right system. I set up the contract and bought the alarm within 15 minutes. Excellent service and I am confident of the company being as good as John in supporting the system. I am happy now knowing that if my wife falls anywhere she will be helped. Thank you John.

Rob Wood
3 weeks ago

Saturday morning about 11am I sent a request to SureSafe by email asking for clarification of purchase options. Saturday afternoon 3pm i received a phone call from John at SureSafe. He spent about 20 minutes with me explaining the various options functions costs etc. He also asked about the physical condition of the recipient to help with the decision. I ultimately chose one option and with his help there and then purchased the products to be sent out as next day delivery on the next working day Monday. Excellent service.

3 weeks ago

Great service from John and great product. Purchased for my Mum who’s hard of hearing but she does hear the pendant really well which I was surprised at. Within the first 48hrs of her having it she was contacted by a very nice representative to advise the battery was running low, she was very impressed. Thank you, we’re relieved she has this device with her.

Liz Howells
3 weeks ago

Great product and great service. From the initial call with John and selecting the right product all the way through to now using the product and company. Great support from the customer care team and the peace of mind I now have is well worth the cost

Holly Farrell
3 weeks ago

Will definitely be recommending the product and service from SureSafe. Bought this SureSafe GO for my nan and its changed her life. She now has more freedom than she has had for a long time and the peace of mind is value for money. John from the 1st point of contact and Jo from the customer care team once we recieved the device are both professionals offering great advice and service.

Stephen Simpson
3 weeks ago

How to use a personal alarm

Personal alarms are designed to be easy to use. All you have to do to get help is press the SOS button. One button, one press, it’s that simple. An SOS button is easier to use than a telephone keypad, especially if you have trembling hands or rheumatism.

Buy your personal alarm with fast free delivery today. All of our alarms come with plain English, easy to follow user guides that explain how to use a personal alarm.

If you have any questions about what features you need, or how to use a personal alarm, you can phone us on 0800 112 3201 or you can email us your questions at [email protected].

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Peace of mind for you and your family

SureSafe is the leading provider of personal alarms within the UK.

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SureSafe is the leading provider of personal alarms within the UK.

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