How Do Personal Alarms Work?

Join the thousands of people, with personal alarms, enjoying their independence and giving their families peace of mind.

SureSafe Medic Handing SureSafeGO to Man Thinking Illustration

How personal alarms work

A personal alarm works by featuring a distinctive SOS button. When you press the button, it will trigger a call either to your nominated contacts or to a SureSafe operator, depending on which service you choose. You can the get the help you need. You can wear a personal alarm on your wrist or around your neck as a pendant.

Personal alarms are not all the same. Some have different features to others. Before you buy a personal alarm, we recommend you choose one with the features that suit your lifestyle.

The features include:

We are the leading provider of alarms. You can feel confident that you are in safe hands if you choose SureSafe. Our two United Kingdom based monitoring centres currently keep over 170,000 people living safely and independently. We are rated ‘EXCELLENT’ on with a 4.8 out of 5 star average. You can buy a personal alarm online today with fast, free delivery.

Do personal alarms work?

Yes, they do, because they get you the help you need quickly, and at the touch of a button. Wearing the alarm means it is always with you, unlike a mobile phone which is often left on a table or a kitchen unit.

When you fall ill or have a fall, minutes matter. The faster you can get medical assistance the better. If you are treated quickly for an illness such as a heart attack or a stroke you have a better chance of survival.

After a fall, you might also suffer from hypothermia from a cold floor, or dehydration if you’re left immobile for hours.

Wearing a personal alarm also means you don’t have to worry about having your mobile phone close to hand. You wear the alarm so pressing the SOS button is easy to do.

Our alarms are comfortable to wear. They are lightweight and discreet. You can even wear them in the bath or shower.

Most Popular Personal Alarms

We have alarms to suit all circumstances, from those for people who stay home to those to suit people who like to get out. Alarms that need landlines and alarms that use mobile signals. Take a look at our best alarms.

6 Family Monitored v2

NEW SureSafeGO Family Monitored

Mobile GPS tracker alarm. Be safe anywhere, Family monitored with fall detection, talking pendant and family app.
  • At home or on the go Fully Mobile
  • Fall icon Automatic Fall Detection
  • Map GPS icon GPS Tracking
from £179.95
View Details
Fall Safe 640px


Wrist worn fall detector alarm that can detect a fall and get you or a loved one the help they need.
  • Home icon Helping People Stay in their Homes Longer
  • Shower proof icon Showerproof
  • Ringing Telephone Icon Uses Landline
from £175.00
View Details
Sure Safe 24 7 Connect 640px

SureSafe 24/7 Connect

Monitored alarm system for the elderly giving 24/7/365 days peace of mind.
  • Bath proof icon Bath & Showerproof
  • Wristworn icon Available as a Wristband or a Pendant
  • Fall icon Add Fall Detection (Additional Purchase Required)
from £144.00
View Details

Why use a personal alarm?

People without personal alarms are vulnerable if they are alone. Using a personal alarm gives you confidence because you know that should you feel ill or have a fall, help is at hand. It means you can go about your daily life with peace of mind.

If you suffer from a stroke or have a fall you may not be conscious, unable to speak or unable to reach for your phone. Wearing a personal alarm means you don’t have to worry about having your mobile phone close to hand. You wear the alarm so pressing the SOS button is easy to do whether you can speak or not.

How to use a personal alarm

Personal alarms are designed to be easy to use. All you have to do to get help is press the SOS button. One button, one press, it’s that simple. An SOS button is easier to use than a telephone keypad, especially if you have trembling hands or rheumatism.

Buy your personal alarm with fast free delivery today. All of our alarms come with plain English, easy to follow user guides that explain how to use a personal alarm.

If you have any questions about what features you need, or how to use a personal alarm, you can phone us on 0800 112 3201 or you can email us your questions at [email protected].

Suresafe personal alarms reviews

Don't just take our word for it

Read some of the great reviews we've received recently from people across the UK who are enjoying the freedom a personal alarm brings

Our great rating

Excellent service in every way. Very responsive and helpful on the phone. Very good equipment and the monitoring service is very good. The app is great. Overall, a very good service that has given us peace of mind.

2 days ago

My Dad lived alone and over the past decade has had a SureSafe Alarm system in his home.

There have been very many occasions over the years when Dad has had a medical emergency. Each time he has pressed his pendant, he has had excellent supportive service from the call centre staff.

Whether that has been contacting people on the contacts list to check on him, or dispatching an ambulance when deemed appropriate, the correct response has been carried out each time.

Without this service, Dad would not have been able to live at home alone for as long as he did. And it was a reassurance for his family who don’t live nearby.

So thank you, to everyone who has responded to Dad’s many alarm calls over the years and made sure he’s received physical support and care as quickly as possible.

Dad is now, at 96, in a care home. It's the right time.

Yesterday I contacted SureSafe to cancel our subscription. Within 24 hours, this has been done, the Direct Debit has been cancelled at their end, and I have just received a pro-rata refund by bank transfer faster payment. Such administrative efficiency is rare these days. They have certainly exceeded my expectations.

So, for customer service received during use, and admin service at the end, I recommend using SureSafe Alarms for vulnerable people living alone, to enable them to stay independent for as long as possible.

Janet Lees
1 week ago

I purchased one of the FallSafe alarms for my 84 year old grandmother who has always been keen to keep her independence. I had researched various products and had a few questions about the FallSafe alarm. I contacted SureSafe and John was very helpful and informative, friendly and polite. There was never any pressure to buy the product or upselling of any kind, which was very refreshing. John explained the process clearly and the alarm arrived promptly in the post. Easy to set up and test, very reassuring to hear a calm, friendly voice on the end of the line. The wrist warn alarm feels just like a watch and doesn’t impede movement or activities, although my grandmother keeps looking at it as if it’s going to reveal the time! She does however, feel safer in her home knowing that she has a lifeline to the outside world. I’m hoping she never needs to use it, but if she does, I feel reassured knowing that it’s there. I would definitely recommend the FallSafe alarm from SureSafe to anyone who wants peace of mind knowing that their loved ones have help on hand should they ever need it.

2 weeks ago

Excellent service. My request for assistance via the web site received a response within a few minutes and the requested spare part was delivered the next working day.

2 weeks ago

I need someone - or something - to watch over my aged father while I am asleep. Hiring a carer is too expensive in the long term, and a fall alarm is much more affordable. When it came I had various problems with the setup, but the staff at SureSafe were incredibly helpful - one Yvonne Taylor particularly stands out - and always got back to me very quickly. They are prepared to spend a lot of time making sure things work properly. Also, on the tests of the alarm, the monitoring office always answered within a minute. Highly recommended.

Mr King
3 weeks ago

These guys sell by far the best personal alarm I have ever used! My grandfather is 100 years old and I wanted something simple that contacted me directly if he had a fall. This is the product that has saved him laying on the floor for hours, wondering if someone is coming! It just works, and it’s been super reliable for over 5 years now. Just had to purchase a new wrist button, but I tell you what, that’s good going considering how long it’s worked for. Honestly one of the best purchases I have made to keep my grandfather safe in his own home.

Name Withheld
1 month ago

Just works. Easy to setup, easy to operate by my 80 year old dad

Chris Martin
1 month ago

Easy to research, good reviews. Ordered and arrived quickly.

Easy to set up with good instructions.

First night at 2am mum was pressing the button to go to the loo!!! So woke us all up.

It definitely works.

Karen Goodman
1 month ago

Bought for my mother. Team at Suresafe so helpful; always returned calls; real caring human beings.

My mother wears it every day and I have peace of mind.

Maggie Spring
1 month ago

Absolutely brilliant experience all round. John was so helpful and explained everything we needed to know from start to finish. It’s a great system and Dad feels safe in our home.

Lois Owen
1 month ago

Who is a personal alarm for?

A personal alarm is the ideal device if you are older, frail or you are living with a condition that means you might need help if you feel ill.

According to the NHS 1 in 3 people over the age of 65 and half of the people aged 80 or more, will suffer from a fall within a 12-month period. If you are living with dementia, you might leave home without your keys or become confused about getting back home.

Rather than relying on the kindness of strangers isn’t it more reassuring to know that at the press of a button you can put a call through to a family member or one of our friendly operators?

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Buy your alarms now
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SureSafe is the leading provider of personal alarms within the UK.

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