The UK's Original & Best Mobile Personal Alarm Service
Enjoy independence & peace of mind anywhere you go with the SureSafeGO elderly alarm. Tens of thousands sold since 2015.
5 Reasons To Choose SureSafe Personal Alarms for the Elderly
You can feel confident choosing SureSafe personal alarms. We are the leading provider of personal alarms in the UK for a reason… many reasons in fact!
- You’re in safe hands
- Our UK based monitoring centres currently help keep over 170,000 people living safely and independently in the UK
- We have the expertise to keep you safe
- We know what we are doing. Our management team of trained professionals has over 50 years of experience in delivering first class alarm services
- A proven track record of helping people
- Want to know how good we are? Ask our existing customers! On average, our customers give us 4.8/5 stars, 98% would recommend us to a friend
- First class service, every time
- We are rated ‘EXCELLENT’ on Reviews.io
- Industry leading technology
- We lead the way with high quality, easy to use alarms. We launched the first and best mobile personal alarm in the UK, the tried and trusted SureSafeGO
What is a personal alarm for the elderly?
Put simply, a personal alarm for the elderly is designed to keep people living independently and safely in their own homes. It is an alarm that can be worn on the body, either on the wrist or on a lanyard around the neck. The alarm is pressed when you or your loved one gets into difficulty.
This can include following a fall, or a sudden illness such as a heart attack, a stroke or an epileptic seizure. They bring confidence and safety to the elderly alarm user, and peace of mind to worried family and friends. Everyone can rest assured that help is always available, quickly and easily.
Join the thousands of others living with the peace of mind that SureSafe personal alarms for the elderly bring to families.
We help older people to live independently in their own homes. Giving people the reassurance that help is never far away if they need it. Whether you are looking for a personal alarm for yourself or a loved one, we can help.
Choose Your Alarm
We offer the broadest range of alarms on the market. You can choose the right alarm for your needs and order online. Or, if you have questions, call us on 0800 112 3201 and our friendly knowledgeable team can help.
Get Set Up
We’ll aim to deliver your elderly alarm the next working day. It will be ready to use out of the box. Our alarms are easy to use – simply press to call for help. If you have any questions, we are always available to help.
Simply wear your elderly alarm and you'll know that there will be someone there when you need them. We can keep you safe 24 hours a day 7 days a week. We’re here for you whenever you need us.
Mum is recovering well after recently suffering a stroke. The ambulance service said that because Mum had medical attention within minutes of pressing her alarm pendant, she would be home soon and make a full recovery. Thank you SureSafe!"David, Edinburgh1 month ago
Choose a personal alarm to suit your lifestyle.
Compare our broad range of personal alarms for the elderly and find the best one for your needs and circumstances. Not all personal alarms work the same way, or have the same features, so we have put together an easy way to compare the best-selling personal alarms in the UK. SureSafe has the right alarm for every need. Whether you want a mobile alarm for when you are ‘out and about’ as well as at home, a fall alarm for if you have a fall, an alarm that is linked to our UK based 24/7 monitoring centre, or one that calls through to your family and friends, we have the solution. Compare the best personal alarms in the UK below.
Compare our best-selling personal alarm plans
SureSafe’s range of personal alarms for the elderly are feature packed, easy to use, and trusted by tens of thousands of people across the UK. Compare the best-selling personal alarm services and see how affordable they are. The best personal alarms for the elderly available, but at an affordable price. Get round the clock 24/7 monitoring for you, or your loved one, for as little as 37p per day.
You’re in safe hands, but don’t just take our word for it
Mum is recovering well after recently suffering a stroke. The ambulance service said that because Mum had medical attention within minutes of pressing her alarm pendant, she would be home soon and make a full recovery. Thank you SureSafe!
Frequently Asked Questions
Have a question? Take a look at some of the common questions that people have before buying a SureSafe alarm:
Do I have to pay VAT for my personal alarm service?
95% of SureSafe customers do not need to pay VAT when buying a personal alarm for elderly. If the person using the personal alarm service has a chronic or ongoing medical condition, or has a terminal illness, then you do not need to pay VAT. It does not matter who purchases the alarm, you do not pay VAT if the person using the alarm has a medical condition. Find out more here.
To not pay VAT, tick yes on the Are You VAT Exempt box on the product page, cart or checkout. Or call us on 0800 112 3201.
What should I consider before purchasing a personal alarm?
If you have decided that a personal alarm for elderly can help you are a loved one stay safe and independent, there are a few things to think about before choosing the best personal alarm to suit your needs. Do you want protection at home only, or when you are ‘out and about’? Is the alarm user prone to falls, so would a fall detector be a good idea? Do you want to be able to talk to the alarm respondent through the base unit?
If you want help choosing the right alarm for you or your loved ones needs, then call one of our friendly team on 0800 112 3201.
What happens if I can’t talk when I press my alarm button on my 24/7 monitored alarm?
Don’t worry, we have you covered. When an alarm is triggered and we cannot speak to you through your talking pendant or the base unit, we will try to contact you on your home phone and landline. If you do not answer we will ask one of your family and friends nominated contacts to check on you. If no family and friends are available, we will contact the emergency services and ask them to check on you instead. With SureSafe, no alarm call goes unanswered.
We have a wide range of personal alarms that let you connect straight to a trained Response Centre Operator at one of our Monitoring Centres. Our monitored alarms are designed with you and your loved one in mind. That is why they are easy to set up, user-friendly and simple to operate, and have affordable monitoring fees.
That’s why you never have to worry if you trigger the alarm but can’t talk, the call still goes through and is treated as an SOS call. Whether you speak or not, a personal alarm for the elderly will send an alert to your contacts, or a SureSafe operator (with 24/7 monitoring).
This means you will get help when you need it. You might have suffered a fall and you are unconscious, or you have had a stroke or a heart attack. In these cases, minutes matter, and our call operators are trained to take the most appropriate action, quickly.
If your call goes through to a nominated family contact, they will know that if you can’t speak you may need medical attention. They can phone the emergency services while they are on their way to your home. This system means there is no delay in getting the help you need.
Wearing your personal alarm for elderly as a pendant or on your wrist makes it easy to press the SOS button. With just one touch a SureSafe alert will be set in motion.
Can my elderly alarm pendant be worn while I am in the bathroom?
We encourage you to wear your elderly alarm pendant while in the bathroom. The bathroom is statistically the highest risk place for a fall. All our personal alarms for elderly are shower proof, and some of them can be worn in the bath. Check out our individual product pages for more details.
What should I do if I press the elderly alarm pendant by accident?
The first thing to do if you press the elderly alarm pendant by accident is not to worry! Simply tell the SureSafe operator when they speak to you through the pendant or base unit that it is a false alarm. We actually recommend that you test the elderly person alarm pendant at least once a month.
What will happen should my alarm be triggered accidentally?
Depending on the type of elderly person alarm that you have, you can either cancel it yourself by pressing a button on the pendant or covering your hand over the wristband face, or simply wait to speak to the operator and tell them that it is a false alarm.
Can any other electrical equipment in my home interfere with the pendant working properly?
No. Other electrical equipment at home should not interfere with the elderly person alarm. Additionally, the pendant should not interfere with your existing phone line or internet service. If you have any additional questions, then please call us on 0800 112 3201, or email us at [email protected], and we will be happy to advise further.
Will my pendant alarm work if there is a power cut?
Do not worry if there is a power cut, your pendant alarm will continue to work. All SureSafe ‘in-home’ alarms have a back-up battery that keeps them operating in the event of a power cut. We recommend that you test your alarm after power is restored to check that it is working correctly.
Our mobile alarms have their own built-in batteries and would not be affected in any way by a power cut.
What is the difference between a mobile personal alarm and a landline-based personal alarm?
Landline-based alarms work using a base unit that is plugged into the telephone landline at home. The elderly person alarm works within a certain radius of the base unit, so they can only be used in the home and garden. Mobile personal alarms can be used anywhere that there is mobile phone signal. This means that they can be used at home, in the garden, and also when ‘out and about’.
Can I use a SureSafe alarm if I am deaf or hard of hearing?
Absolutely, we have thousands of customers that use our personal alarm service that are either deaf or hard of hearing. If we are unable to speak with you, we will contact your nominated contacts and/or the emergency services.
Do I need to give you any medical information, and why?
If you choose a SureSafe 24/7 monitored elderly alarm, as part of setting you up with a personal alarm service we take details of any relevant medical conditions that you have. We share this information with the emergency services and your doctor when needed. By knowing a little more about your medical history, this allows them the best opportunity to give you the medical attention you need.
What should I do about my personal alarm service if I move house?
Please contact us to let us know your new address, phone number and if any of your nominated contacts will have changed as a result of the move. You should also test your elderly alarm when you set it up in your new home.
How do I update my nominated contacts for my personal alarm service?
Simply contact us and let us know any changes needed for your elderly alarm. You can call us on 0800 112 3201, or email us at [email protected].
Are all elderly personal alarms monitored? Can a personal alarm call my Family?
No, not all elderly personal alarms are monitored, you can get alarms that call family directly. If you don’t have a 24/7 monitored alarm or one that is linked to our response centre, then you will be automatically connected to family once you’ve pressed the SOS button. SureSafe offer a range of alarms that allow you to connect with nominated contacts which can be family members, carers, or friends.
You choose your contacts, and their phone numbers are placed in the personal alarm system. When you press the SOS button the system will ring the first contact on your list. If that contact doesn’t answer the system will move on to the second contact and then, the third contact.
The elderly alarm will keep phoning your contact numbers until a member of your family answers. The phone number you have on your alarm can be seen by your contacts so they will know that it is you calling.
Some alarms won’t confuse a voicemail message with a genuine answer. If it gets voicemail messages it will ignore them and continue to ring your nominated numbers. Others send a text message to all contacts, to avoid voicemail being an issue.
The alarms with family and friends contact are the SureSafeGO, SureSafeGO Plus and the SureSafe Personal Alarm.
The SureSafeGO is the best choice if you like to get out of the house. It has GPS tracking so your family can find out where you are if you get lost or become confused. You speak to your family through the personal alarm pendant.
The SureSafe Personal Alarm has a base unit that you plug into your telephone landline. When you press the SOS button you can talk to your family through the speaker. The speaker is integrated into the base unit. There is a 50-metre range on the personal alarm which means you can talk to the speaker even if you’re in another room or potentially outside in the garden.
How do family monitored alarms work?
Family monitored alarms work by having up nominated contacts phone numbers saved in the alarm system. You choose the people you want to contact should you have a problem. Your contacts can be family, friends, or carers.
Your alarm’s phone number is given to your contacts (either landline or mobile). When you press the SOS alarm for help your number comes up on your contact’s phone, so they will know it is you that’s calling.
If you feel unwell you can press the SOS button and the alarm will contact the first person on your list. If that person doesn’t answer, then the system will ring the second number and then the third number. It will keep ringing each number until it gets an answer.
We have options for alarms that can ignore voicemails if they answer, and keep dialling for help, and alarms that send a text to all contacts so voicemail is not an issue.
If you spend most of your time at home, then you could choose the SureSafe Personal Alarm which is available with no monthly fees.
If you have a fall alert personal alarm you don’t even need to press the SOS button if you have a fall. The pendant will recognise the fall and automatically contact a person on your list.
The personal alarms with family monitoring and fall detection are the SureSafeGO. And SureSafeGO Plus.
If you choose family monitoring, you won’t get support from our response centre. Your list of contacts will be responsible for giving you assistance when you need help. You therefore need to be confident that they are readily available 24/7, 7 days a week.
Your alarm will have a phone number that will show up when it calls for help. So, your contacts will always know it’s you calling. When you need help just press the call button or, if you fall, the fall detector will automatically call for help (where you choose an alarm with fall detection). In the event of an emergency, the alarm will text and/or call the nominated contacts in order until somebody answers (depending on the type of alarm you choose).
The advanced technology we use in our personal alarms makes staying connected easier than ever.
Will my pendant alarm be affected if I install broadband internet at home?
No, it shouldn’t be affected. Our alarms are designed to work with all major phone and internet providers, so there should not be a problem. We recommend that you test your pendant alarm after the internet is installed to check that everything is working correctly.
If you have a mobile alarm, like the SureSafeGO, changes to your home phone or internet will not impact your alarm in any way. They work independently of your home phone and internet.
Can my elderly personal alarm system be activated if a neighbour, or someone close by, also has a personal alarm pendant?
No. Your personal alarm base unit can only be activated by your pendant alarm. Another person’s pendant cannot activate your base unit, or interfere with it in any way.
What do I do if I lose my alarm pendant or wristband?
Call the SureSafe customer service team on 0800 112 3201, or email [email protected], to arrange for an additional or replacement pendants to be sent to you. This will be for a small additional cost. In the meantime, if your alarm has a base unit you can still call for help by pressing the help button on it.
How will I know if my alarm pendant battery is running low?
If you subscribe to one of our 24/7 monitored personal alarm services then one of the SureSafe team will let you know either if your pendant needs charging, or if the battery or pendant needs replacing (depending on the type of alarm you have). If it is the latter, we will send you out a replacement free of charge.
If you have a family monitored alarm then you will receive a text alert to let you know, or LEDs on the pendant or wristband will indicate a low battery (depending on the type of alarm).
I want an alarm for both mum and dad. Can I have more than one elderly person alarm for the elderly using the same base unit?
Yes. Alarms that have a base unit can have more than one elderly person alarm linked to it. Mum and dad can also both use one of our mobile alarms, as each mobile alarm pendant for the elderly is dedicated to the individual alarm user.
I have a pacemaker. Will my personal alarm for the elderly interfere with it?
No. SureSafe’s alarms use frequencies that do not interfere with a pacemaker. They are safe to use.
The only alarm that is not recommended for use by people with a pacemaker is the TalkSafe. Please call SureSafe customer services on 0800 112 3201, or email [email protected], to learn more.
Will my elderly person alarm work outside of my home? For example, when walking the dog or doing some gardening?
All of SureSafe’s elderly person alarms will work in the home and garden, so you can feel confident to be out in the garden and know that you can still get help. We recommend that you test your alarm pendant for the elderly from the end of the garden to check that your pendant is still in range when you are furthest away.
If you want your alarm to work when you are away from your home, for example when walking the dog or when at the shops, you will need one of SureSafe’s mobile alarms. Our most popular mobile alarm is the SureSafeGO.
What is a KeySafe and why should I have one?
If your elderly family member wants to keep their independence and live in their home a personal alarm will enable you to get them help if they need it. But how do you and others access your family in their home when the door is shut, and they can’t move?
Close family will sometimes have a key. But what if you need to send someone else round to check on your relative because you can’t? Or you want the emergency services to be able to get into the house?
The solution to this problem is to have a key safe outside your home. The key safe is kept secure with a combination code that you need to tap in before the safe will open.
If your elderly relative has a key safe it means you can give the combination to the emergency services or another member of the family to allow them to gain access. This cuts down the amount of time your relative has to wait for assistance. With a medical situation like a stroke, heart attack or fall, minutes matter. It’s vital to get someone that is suffering from an illness or injury medical assistance fast.
The SureSafe KeySafe is made from strong metal that can be installed into the concrete or brickwork outside your relative’s home. The metal is soft and malleable, so if someone tries to hit it, it will bend but stay in one piece. It will not shatter and open.
You should change your key safe regularly and especially after it has been used in an emergency by police or ambulance. Don’t give the combination code out to a lot of people. It is best if only one or two people know the code and can give it to someone else in an emergency.
If I cancel the elderly personal alarm service, what do I do with the alarm equipment that you have sent me?
Please call SureSafe customer services on 0800 112 3201, or email [email protected] They will make arrangements to cancel the personal alarm service for you, and let you know how to return the alarm equipment to us.
Peace of mind for you and your family
SureSafe is the leading provider of personal alarms within the UK.