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Lone Worker App
Simple, affordable protection for employees working alone
Turn a smartphone into a lone worker safety solution. The SureSafe Lone Worker App helps employees raise an SOS alert, share their location and complete safety check-ins, giving organisations a straightforward way to support people working alone.
No additional hardware required. Choose self-monitoring or 24/7 professional monitoring to suit your organisation.
One-touch SOS alarm
GPS location sharing
Welfare check-ins and timed safety sessions
Central dashboard and incident reporting
Self-monitoring or 24/7 professional monitoring
Request help when it's needed
Employees can activate an SOS alert directly from the app when they feel threatened, become unwell or experience an incident while working alone.
Help responders find your employees
The app provides available location information when an alert is raised, helping nominated contacts or professional monitoring operators identify where assistance may be required.
Stay connected throughout the working day
Scheduled welfare check-ins help organisations maintain contact with employees working alone. Missed check-ins can trigger an alert according to the configured safety arrangements.
Extra reassurance during specific tasks
Employees can start a timed safety session before carrying out a lone working activity, helping their organisation identify when a task has not been completed or a scheduled check-in has been missed.
Choose how your team receives support
Manage alerts through your own nominated responders or select professional monitoring for access to trained operators 24 hours a day, 365 days a year.
Key Information
Lone Worker App
Practical Lone Worker Protection Without Additional Hardware
The SureSafe Lone Worker App is a smartphone-based safety solution designed for employees who work alone, remotely or away from direct supervision.
Using a compatible Apple or Android smartphone, employees can raise an SOS alert, share their location, complete welfare check-ins and start timed safety sessions.
For organisations, the app provides a straightforward way to introduce lone worker protection without purchasing and distributing separate safety devices.
The app is particularly suitable for lower-risk roles where employees already carry smartphones and can access them readily when assistance is required.
Designed for Employees Who Work Alone
The SureSafe Lone Worker App can be suitable for employees who:
- Work independently for part or all of their shift.
- Travel between different workplaces or customer locations.
- Carry out routine tasks without colleagues nearby.
- Work in shops, offices or other premises outside normal hours.
- Visit customers, clients or properties alone.
- Need a simple way to check in and request assistance.
Employees can raise an emergency alert directly from their smartphone when they need assistance.
Available location information helps responders identify where an employee may need support.
Scheduled check-ins allow employees to confirm they are safe. Missed check-ins can trigger an alert in accordance with the configured response arrangements.
Employees can create timed safety sessions when undertaking particular tasks or working in locations where additional oversight may be appropriate.
Authorised managers can view and manage users, alerts, safety activity and relevant information through a central portal.
Record and review safety incidents to support internal reporting and ongoing improvements to lone worker procedures.
Communicate with app users through supported notification features.
Choose between nominated internal responders and 24/7 professional monitoring.
Employees can use compatible smartphones they already carry, avoiding the need to issue a separate alarm device.
Introduce protection for a small team and add users as the organisation grows.
What's included
- Access to the lone worker safety app
- SOS alert functionality
- GPS location sharing
- Welfare check-ins
- Timed safety sessions
- Access to supported management and reporting
- Selected monitoring service
- App setup and user guidance
Minimum operating-system versions, device permissions and any specific technical requirements should be confirmed before publication.
Specifications
- Product type Smartphone lone worker safety app
- Compatible platforms Apple iOS and Android
- Smartphone required Yes
- SOS activation In-app button
- Physical panic button Not included
- Location functionality GPS and supported smartphone location services
- Welfare check-ins Included
- Timed activity sessions Included
- Management dashboard Available
- Incident reporting Available
- Monitoring Self or 24/7 professional
- Connectivity Suitable mobile data or internet connection required
- Additional hardware Not required
A smartphone and suitable mobile connectivity are required. The subscription does not include a smartphone.
Not Sure Whether You Need a Dedicated Lone Worker Alarm?
Different roles require different levels of protection. SureSafe offers three solutions to help you choose the most appropriate option for your employees.
Lone Worker App
Simple app-based protection
For employees who carry a compatible smartphone and need a straightforward way to raise an SOS alert.
SureSafe Lone Worker App + Panic Button
Faster, discreet access to help
For mobile and public-facing employees who would benefit from an additional physical SOS button.
SureSafe Lone Worker Alarm
Dedicated protection for higher-risk lone workers
For employees who need a separate safety device with a physical SOS button, GPS location functionality and automatic fall detection.
Lone Worker Protection with 24/7 or Self-Monitoring
The SureSafe Lone Worker Alarm is available with two monitoring options, allowing organisations to choose how alerts are received and managed.
24/7 Professional Monitoring
Trained responders available day and night.
With 24/7 professional monitoring, an alarm activation connects the employee to the professional monitoring service.
The operator can communicate directly through the device, assess the available information and follow the agreed response procedures. This may include contacting nominated colleagues, managers or emergency services where appropriate.
Professional monitoring is particularly valuable for employees working outside normal hours, in isolated locations or where reliable internal response cover cannot always be guaranteed.
Benefits
- Monitoring 24 hours a day, 365 days a year
- Trained alarm response operators
- Two-way communication through the device
- Established escalation procedures
- Reduced reliance on internal colleagues being available
Self-Monitoring
Manage alerts through your own nominated contacts.
With self-monitoring, the alarm is configured to contact nominated individuals or an appropriate internal response arrangement.
If the first contact cannot be reached, the system can attempt additional nominated contacts according to its configuration.
This option can be suitable for organisations with reliable internal procedures and employees available to respond to alerts.
Benefits
- Use your own nominated responders
- Maintain control of internal escalation arrangements
- Flexible response configuration
- Lower monitoring costs
Self-monitoring requires suitable arrangements to ensure alerts are received and acted upon promptly.
From Safety Check-Ins to Getting Help
1. Employee Starts Using the App
2. Check In or Raise an Alert
3. Alert Is Generated
4. Responder Receives the Alert
5. Assistance Is Arranged
Who Needs a Lone Worker App?
Simple Protection for Employees Working Alone
The SureSafe Lone Worker App is particularly suited to organisations that want to improve employee safety without introducing separate alarm devices.
Employees Working Alone or Remotely
Office workers, caretakers, cleaners, maintenance staff and other employees may spend part of their working day without nearby colleagues.
The app gives them a way to check in and request assistance using their smartphone.
Mobile and Field-Based Employees
Employees who travel between sites, visit customers or carry out routine field work can use the app to maintain contact and share location information when required.
Employees Working Outside Normal Hours
Retail staff, facilities teams, security support personnel and other employees working early mornings, evenings or weekends may have fewer colleagues available to assist.
Welfare check-ins and SOS alerts can support their wider safety arrangements.
Organisations with Distributed Teams
Businesses managing employees across multiple locations can use the app and central management tools to support consistent lone worker procedures.
Supporting Lone Workers Across Different Industries
Utilities & Field Services
Health & Social Care
Charities
Construction
Transport & Logistics
Security
Retail
Property / Estate Agents
Why Organisations Trust SureSafe
UK-Based Support
Proven Technology
Solutions for Different Risk Levels
Flexible Monitoring
Professional Monitoring Credentials
Independently Reviewed
Straightforward Purchasing & Deployment
Industry Leading Experience
Frequently Asked Questions
A lone worker app is a smartphone application designed to help employees working alone raise an alert, share their location and complete safety check-ins. It can form part of an organisation's wider lone worker safety procedures.
Employees use the app on a compatible smartphone to raise SOS alerts, complete welfare check-ins and start timed safety sessions. Alerts are directed to nominated contacts or a professional monitoring service, depending on the monitoring option selected.
Yes. The underlying app-based solution supports compatible Apple and Android smartphones. Minimum operating-system requirements should be checked before installation.
No. The Good solution uses a compatible smartphone and does not require additional hardware. Employees who would benefit from a physical SOS button can consider SureSafe's Better or Best solutions.
Not necessarily. A smartphone app may be appropriate for lower-risk roles where employees can access their phones readily. Employees in higher-risk environments, or those who may need faster physical alarm activation, may benefit from a wearable panic button or dedicated lone worker alarm.
Yes. The app includes SOS functionality, allowing an employee to raise an alert when assistance is required.
Yes. The app uses supported smartphone location services to provide location information when required. Location availability and accuracy depend on the device, permissions, connectivity and working environment.
Welfare check-ins allow employees to confirm that they are safe at scheduled intervals. If a check-in is missed, an alert can be generated according to the configured arrangements.
Timed safety sessions allow employees to indicate that they are undertaking a particular lone working activity. The app can help identify when a session has not been completed or a scheduled check-in has been missed.
A missed check-in can trigger an alert to the selected response arrangement. The responder can then follow the organisation's procedures to establish whether the employee requires assistance.
Not as part of the Good package. SOS activation takes place through the smartphone app. If employees need a separate physical button, the SureSafe Lone Worker App + Panic Button is the Better option.
With self-monitoring, alerts are managed by your organisation's nominated responders. With professional monitoring, alerts are handled by trained operators available 24/7. The right choice depends on your internal response capabilities and the risks employees face.
Yes. Self-monitoring allows alerts to be directed to your own nominated personnel, including managers, supervisors or internal security teams.
Yes. The SureSafe Lone Worker App can be purchased with 24/7 professional monitoring, giving employees access to trained responders around the clock.
The alert is directed to the selected monitoring arrangement, together with available location and incident information. The responder then follows the appropriate response and escalation procedures.
The app requires suitable connectivity to transmit alerts and location information. Organisations should consider mobile coverage, internet availability and device settings when assessing whether the solution is appropriate for particular working environments.
The app provides location functionality associated with its supported safety features and configured sessions. The precise location-sharing behaviour, permissions and administrator visibility should be explained to employees as part of the organisation's privacy and lone worker policies.
The underlying platform includes a central management dashboard for viewing and managing relevant user, alert and safety activity information, subject to the organisation's configuration and permissions.
Yes. The underlying platform includes incident reporting functionality to help organisations record and review safety events.
The underlying solution can typically be deployed in as little as 48 hours, depending on onboarding requirements. Actual timescales may vary according to workforce size, configuration and implementation needs.
Yes. The app is suitable for small teams as well as larger organisations. Smaller businesses can purchase online, while organisations with more extensive requirements can discuss deployment with the SureSafe Lone Worker team.
Yes. The app-based solution is designed to scale as an organisation grows, allowing additional users to be introduced as required.
There is no general UK legal requirement for every lone worker to use a specific app. Employers must assess and manage workplace risks, including those associated with working alone. A lone worker app may be an appropriate measure where identified risks require a reliable way for employees to request assistance.
Pricing depends on the number of users and monitoring option selected. The underlying UK pricing starts at £9.25 per user/month for self-monitoring and £12.45 per user/month for 24/7 professional monitoring for teams of 1–24 users, with lower per-user prices available at higher volumes.
Final SureSafe pricing and subscription terms will be shown during purchase.
Protect Your Lone Workers with SureSafe
From a single employee to a larger workforce, we'll help you find protection that suits the risks your people face.
Speak to the Lone Worker team
or call 0808 304 7562 — Mon–Fri, 9am–5pm
