Knowledge & Resources

We’re here to help you or your loved one live independently for longer.

Our trained Independent Living Specialists are happy to help you with any questions you have - whether you’re thinking about getting a personal alarm or you’re an existing customer.

Here you’ll find the user guides for all of our personal alarms, useful blogs and tailored advice for you, your loved ones and healthcare professionals.

Lifestyle blog

These blogs have been written especially with you and your loved one in mind. From helpful lifestyle tips to articles on how to manage your wellbeing and stay active, there's sure to be something for you. Our personal alarms are designed to help you keep doing the things that you love and here you'll find a little bit of inspiration to help with that.

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15 Mar 2026 Elderly Care

Bereavement, Illness, Poverty and the Bus That No Longer Comes: The Real Reasons Older People Become Isolated

Why are more older people feeling isolated? Discover how bereavement, ill health, poverty and reduced transport options contribute.

Britain's 9 Million Hidden Lone Workers: Who They Are and Why They're at Risk

Who are Britain’s hidden lone workers? Explore the dangers faced by 9 million people working alone and what needs to change to keep them safe.

132% Rise in Physical Attacks: The Lone Worker Safety Crisis the UK Can't Ignore

Physical attacks on lone workers in the UK have surged by 132%. Explore the causes behind this alarming trend and why urgent action is needed.

User guides

Our personal alarms are easy to set up and using them couldn't be simpler. That's why we're helping thousands of people live in their homes independently for longer. Here you'll find user guides for our full range of alarms. Each booklet has clear step by step instructions and is available to read, download or print should you ever need it.

See all user guides

SureSafeGO Family Monitored

View guide

SureSafeGO 24/7 Monitored

View guide

SureSafeGO Family Monitored Pendant (purchased before 23/6/25)

View guide

You’re in safe hands, but don’t just take our word for it

4.8/5 stars on reviews.io

Read some of our great reviews

Easy to setup customer service was well mannered and polite

Bobbie Digennaro

1 minute ago

The person I spoke to on the phone was really helpful and well-informed. The alarm was delivered really quickly and it is easy to operate.

Rob Low

1 minute ago

Customer service was very helpful when I put the wrong address for my order, they got the problem fixed very quickly

Kristin Robinson

2 minutes ago

I found exactly what I needed and was taken through the sales process by a very helpful gentleman. I also spoke to a very pleasant lady called Helen who took down all the details you needed.

Customer m worden

2 minutes ago

Great customer service. No hidden costs. Upfront price structure.

Sue

3 minutes ago

Great customer service, they talked through all the options. The device was quick to arrive and easy to set up.

Eleanor

5 days ago

Faultless transaction.

Stuart

5 days ago

Excellent Team. Daryl answered all my questions, and put my mind at rest. The tracker arrived the following day. Yvonne on the customer services quickly responded and advised on how to adjust a setting. Many thanks.

Sue Deeming

5 days ago

Quick and easy to order and product arrived promptly. Set up was fairly easy and worked well when tested.

Kim

1 week ago

When I spoke to Daryl at SureSafe he was very helpful . My mum received her wrist device , it seems to be working great ,myself and my sisters all have the app tracking mum.

Catherine Bilton

1 week ago