Knowledge & Resources

We’re here to help you or your loved one live independently for longer.

Our trained Independent Living Specialists are happy to help you with any questions you have - whether you’re thinking about getting a personal alarm or you’re an existing customer.

Here you’ll find the user guides for all of our personal alarms, useful blogs and tailored advice for you, your loved ones and healthcare professionals.

Lifestyle blog

These blogs have been written especially with you and your loved one in mind. From helpful lifestyle tips to articles on how to manage your wellbeing and stay active, there's sure to be something for you. Our personal alarms are designed to help you keep doing the things that you love and here you'll find a little bit of inspiration to help with that.

Read all posts
Man Sat Alone on the Coast
15 Mar 2026 Elderly Care

Bereavement, Illness, Poverty and the Bus That No Longer Comes: The Real Reasons Older People Become Isolated

Why are more older people feeling isolated? Discover how bereavement, ill health, poverty and reduced transport options contribute.
Lone Worker Wearing a Harness
12 Mar 2026 Lone Worker Alarms

Britain's 9 Million Hidden Lone Workers: Who They Are and Why They're at Risk

Who are Britain’s hidden lone workers? Explore the dangers faced by 9 million people working alone and what needs to change to keep them safe.
Fuel Station at Night
09 Mar 2026 Lone Worker Alarms

132% Rise in Physical Attacks: The Lone Worker Safety Crisis the UK Can't Ignore

Physical attacks on lone workers in the UK have surged by 132%. Explore the causes behind this alarming trend and why urgent action is needed.

User guides

Our personal alarms are easy to set up and using them couldn't be simpler. That's why we're helping thousands of people live in their homes independently for longer. Here you'll find user guides for our full range of alarms. Each booklet has clear step by step instructions and is available to read, download or print should you ever need it.

See all user guides
Newgohero

SureSafeGO Family Monitored

Newgohero

SureSafeGO 24/7 Monitored

6 Family Monitored

SureSafeGO Family Monitored Pendant (purchased before 23/6/25)

Suresafe personal alarms reviews

You’re in safe hands, but don’t just take our word for it

4.8/5 stars on reviews.io

I found sursafe to be very helpful explained everything to me and helped me to make my purchase. Nothing was to much trouble to them .They helped me make my purchase and set up my alarm.Highly recommend this company. Not being computer literate they patiently walked !me through each step.When I received my alarm the help I got was unbelievable return phone calls, and explanations of how everything works.Thank you.

Rose COOIL
54 seconds ago

Very prompt action

David Hurdle
54 seconds ago

Great service easy to arrange for my mum who has had a couple of falls at home . It really gives my family piece of mind that someone is always monitoring her . The pendant arrived the next day and was ready to go .

Peter Hunt
1 minute ago

Simple straightforward and professional help and advice every time. This alarm gives us peace of mind while our loved one maintains their independence. Many thanks

Beverley Gilpin
2 minutes ago

All went very smoothly and quickly. Staff we spoke to were friendly ,helpful and efficient.

MR N HUBERT
19 minutes ago

It is a simple system to understand. Perfect for our situation

Teresa
21 minutes ago

Fast, efficient, understanding for enquiries and delivery/return of goods

Sally Sawyer
22 minutes ago

I initially contacted SureSafe to enquire about a Pendant alarm as I need one that covers me both inside and outside of the home. Customer service was excellent, Daryl Yates was extremely helpful, an order was placed which arrived two days later. The alarm was easy to set up.

Maureen
1 hour ago

Constant communication when I needed advice on how to set it up

KATY SMITH
2 hours ago

Excellent product and easy to set up and inform the user of very simple instructions for its use. Had to use support as I was trying to get into the wrong web site and they resolved my issue immediately

les cordery
2 hours ago
Sure Safe Woman with Baby and Daughter Illustration Footer Left Sure Safe Man on Bicycle Illustration Footer Right

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