Knowledge & Resources

We’re here to help you or your loved one live independently for longer.

Our trained Independent Living Specialists are happy to help you with any questions you have - whether you’re thinking about getting a personal alarm or you’re an existing customer.

Here you’ll find the user guides for all of our personal alarms, useful blogs and tailored advice for you, your loved ones and healthcare professionals.

Lifestyle blog

These blogs have been written especially with you and your loved one in mind. From helpful lifestyle tips to articles on how to manage your wellbeing and stay active, there's sure to be something for you. Our personal alarms are designed to help you keep doing the things that you love and here you'll find a little bit of inspiration to help with that.

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Tractor on Farm
11 Dec 2025 Lone Worker Alarms

Harvest Season Hazards: Solo Equipment Operators in Fields Miles From Help

Lone workers in the farming industry face significant dangers, but SureSafe personal alarms offer safety and reassurance.
Elderly Person with a Nurse
06 Nov 2025 Elderly Care

The Rise of Senior-Friendly Environments and the Future of Ageing in Place

Explore how senior-friendly environments are changing the game when it comes to ageing in place with some innovative local care models as examples.
Police
22 Oct 2025 Dementia

The Herbert Protocol in Action: Keeping Loved Ones Safe

Learn how the Herbert Protocol helps find vulnerable people quickly, and how GPS dementia trackers support safer, more independent living.

User guides

Our personal alarms are easy to set up and using them couldn't be simpler. That's why we're helping thousands of people live in their homes independently for longer. Here you'll find user guides for our full range of alarms. Each booklet has clear step by step instructions and is available to read, download or print should you ever need it.

See all user guides
Newgohero

SureSafeGO Family Monitored

Newgohero

SureSafeGO 24/7 Monitored

6 Family Monitored

SureSafeGO Family Monitored Pendant (purchased before 23/6/25)

Suresafe personal alarms reviews

You’re in safe hands, but don’t just take our word for it

4.8/5 stars on reviews.io

Nice device and customer service! Set up was a piece of cake!

Tonya Hammel
2 days ago

The two gentlemen who helped me were very friendly and professional. We look forward to our Mom having a Sure Safe Go and for her to be able to contact us directly.

JA
5 days ago

So easy to set up

Customer
6 days ago

Great advice & direction to choose the most suitable option.

Andrea
1 week ago

Very reliable service. Everything was clearly explained on the website. Deliver was quick and set up was easy. It’s definitely given my mum peace of mind to know if she falls, we will be quickly alerted. Battery life could be better though.

Caroline Rowe
1 week ago

Daryl was exceptional. Where other companies failed, he stepped up to the plate. Everything was super easy, and my Father-in-Law had his alarm delivered, set up and working within 2 days, no fuss, no drama. I am now buying one for my mum as it was so easy. Thanks SureSafe and Daryl!

Customer
1 week ago

This device can be monitored by family & can speak through the device!!!

Kim Pierce
1 week ago

The customer service was very helpful

Tim
1 week ago

Easy set up. Excellent experience

Anna
1 week ago

I was sceptical on the product I was going to receive and the aftercare service. All I can say is that this company superseded all my expectations. Emails with clear instructions received within minutes and regret not going with this company sooner. A big shoutout to Yvonne, there should be more people like her in customer service .

Tracey Wilson
1 week ago
Sure Safe Woman with Baby and Daughter Illustration Footer Left Sure Safe Man on Bicycle Illustration Footer Right

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