Knowledge & Resources

We’re here to help you or your loved one live independently for longer.

Our trained Independent Living Specialists are happy to help you with any questions you have - whether you’re thinking about getting a personal alarm or you’re an existing customer.

Here you’ll find the user guides for all of our personal alarms, useful blogs and tailored advice for you, your loved ones and healthcare professionals.

Lifestyle blog

These blogs have been written especially with you and your loved one in mind. From helpful lifestyle tips to articles on how to manage your wellbeing and stay active, there's sure to be something for you. Our personal alarms are designed to help you keep doing the things that you love and here you'll find a little bit of inspiration to help with that.

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15 Mar 2026 Elderly Care

Bereavement, Illness, Poverty and the Bus That No Longer Comes: The Real Reasons Older People Become Isolated

Why are more older people feeling isolated? Discover how bereavement, ill health, poverty and reduced transport options contribute.

Britain's 9 Million Hidden Lone Workers: Who They Are and Why They're at Risk

Who are Britain’s hidden lone workers? Explore the dangers faced by 9 million people working alone and what needs to change to keep them safe.

132% Rise in Physical Attacks: The Lone Worker Safety Crisis the UK Can't Ignore

Physical attacks on lone workers in the UK have surged by 132%. Explore the causes behind this alarming trend and why urgent action is needed.

User guides

Our personal alarms are easy to set up and using them couldn't be simpler. That's why we're helping thousands of people live in their homes independently for longer. Here you'll find user guides for our full range of alarms. Each booklet has clear step by step instructions and is available to read, download or print should you ever need it.

See all user guides

SureSafeGO Family Monitored

View guide

SureSafeGO 24/7 Monitored

View guide

SureSafeGO Family Monitored Pendant (purchased before 23/6/25)

View guide

You’re in safe hands, but don’t just take our word for it

4.8/5 stars on reviews.io

Read some of our great reviews

Todd was extremely helpful. He explained everything where I understand it.

Glynia Morris

3 days ago

The support is very satisfying.

Tomoko H

3 days ago

Kayla was very polite, professional, and amazing at working with me to set the device up.

Charlie Mormino

3 days ago

Customer service was excellent. Todd was very helpful.

Cindy Singer

3 days ago

Very helpful and informative customer service. Quick delivery and product seems to provide all the functionality that we need.

K Osbourne

3 days ago

Very clearly explained the alarm options and what was suitable for my wife's needs. With great after sales technical help setting up the watch and family contacts for my Wife.

Steve Bath

3 days ago

The lady I spoke with was very nice, helpful and professional, she dealt with my top up efficiently and even saved me a bit of money. A lovely person who you should be proud to have on the team. Thank you for a really good customer service.

Jane

3 days ago

Always very responsive to queries and in this case my mums replacement charger arrived the day after ordering. Excellent!

Customer

3 days ago

I was really impressed with the whole experience of ordering the SureSafe device and setting it up. Todd, our customer service representative, was incredibly polite and helpful and clear. The device does exactly what we need for my mom. Thank you

Shannon Banks

3 days ago