Knowledge & Resources

We’re here to help you or your loved one live independently for longer.

Our trained Independent Living Specialists are happy to help you with any questions you have - whether you’re thinking about getting a personal alarm or you’re an existing customer.

Here you’ll find the user guides for all of our personal alarms, useful blogs and tailored advice for you, your loved ones and healthcare professionals.

Lifestyle blog

These blogs have been written especially with you and your loved one in mind. From helpful lifestyle tips to articles on how to manage your wellbeing and stay active, there's sure to be something for you. Our personal alarms are designed to help you keep doing the things that you love and here you'll find a little bit of inspiration to help with that.

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15 Mar 2026 Elderly Care

Bereavement, Illness, Poverty and the Bus That No Longer Comes: The Real Reasons Older People Become Isolated

Why are more older people feeling isolated? Discover how bereavement, ill health, poverty and reduced transport options contribute.

12 Mar 2026 Lone Worker Alarms

Britain's 9 Million Hidden Lone Workers: Who They Are and Why They're at Risk

Who are Britain’s hidden lone workers? Explore the dangers faced by 9 million people working alone and what needs to change to keep them safe.

09 Mar 2026 Lone Worker Alarms

132% Rise in Physical Attacks: The Lone Worker Safety Crisis the UK Can't Ignore

Physical attacks on lone workers in the UK have surged by 132%. Explore the causes behind this alarming trend and why urgent action is needed.

User guides

Our personal alarms are easy to set up and using them couldn't be simpler. That's why we're helping thousands of people live in their homes independently for longer. Here you'll find user guides for our full range of alarms. Each booklet has clear step by step instructions and is available to read, download or print should you ever need it.

See all user guides

SureSafeGO Family Monitored

View guide

SureSafeGO 24/7 Monitored

View guide

SureSafeGO Family Monitored Pendant (purchased before 23/6/25)

View guide

You’re in safe hands, but don’t just take our word for it

4.8/5 stars on reviews.io

Read some of our great reviews

Really great helpful and prompt service. Easy to set up and register - would highly recommend

Customer

1 day ago

Good customer service and easy set up.

Keith Grub

1 day ago

Great service, Friendly service when calling, quick delivery next day for a replacement charger. Thank you

Sharon Sumner

1 day ago

Great place to get the alert for sick family member

Vita Dennis

1 day ago

We chose SureSafe after extensive research, including a recommendation from a friend. We took account of lots of positive reviews, and we were not disappointed. Every stage was informative, easy to understand, easy to process and easy to implement. The functionality of the chosen Pendant is just what we wanted. The webpage and the App both easy to operate and to set up. We had one clarification question which was very promptly answered by email, thanks!

Gregg Collingham

1 day ago

Set-up was easy, and Daniel was very helpful and easy to understand. The device is working perfectly, and my nearly-blind 91-year old father is comfortable using it.

Customer

1 day ago

Quick & efficient answers.

PETER HOARE

1 day ago

Very polite, respectful of my time, awesome personality, great follow-up

Mary G

1 day ago

Very informative and helpful ,excellent product and very prompt delivery. Good communication at all times.

MR ERIC COATES

2 weeks ago

Great customer service from Andrew, Helen and Miriam to promptly handle queries and amend payment options with friendly efficiency and professional courtesy - this is the first time requiring their services for an elderly parent and am very grateful and impressed! Many thanks to all :-)

Paul P.

2 weeks ago