- One-touch Personal Alarm
- Should you suddenly feel unwell, have a trip or fall, or any other type of emergency, get the help you need at the touch of a button.
- Fully Digital
- Full Digital – future-proof against BT digital phone line switch
- Friends & Family App
- Friends & family app for increased connection
- Uses Existing Internet
- No Landline Needed
- Not fooled by voicemail
- If the emergency contacts phone goes through to voicemail, the alarm will not be fooled
Which type of SureSafe Guardian is most suitable?
SureSafe Guardian Plus
What's the differences?
It comes with a small and lightweight help button that can be worn either on the wrist or around the neck. When the help button is pressed it will activate a call sequence to up to 5 telephone numbers of your choice. This can be family members, friends, neighbours or carers.
Your nominated contacts will receive the alerts in various forms, to make sure they are notified when help is needed. Depending on their preferences, and the type of alerts, this can include phone calls, text, in-App alerts and emails.
Nominated family and friends can download our free family & friends App that allows them to better care for the alarm user remotely. The app has access to additional information that can provide insights into how your loved one is doing at home. This can include temperature, movement, time to bed, time awake in the morning, medication reminders and whether your loved one has marked themselves as being at home or away from it.
You can also proactively check on the well-being of your loved ones during the day using the Guardian’s ‘Are You OK?’ check-in feature. The alarm can be programmed to make an announcement up to 3 times a day to ask if the alarm user is OK. To confirm, the user simply presses their help button to acknowledge. If no acknowledgement is received after a set number of prompts then family and friends are alerted that there could be a problem and you can check everything is OK.
Nominated contacts will also find it easier to work together to provide more joined-up care for your loved one. Nominated contacts can dial into the SureSafe Guardian base unit from their App to check on the user’s welfare. The dial in feature auto-connects the call which means you can speak to your loved one even if they cannot get to the phone or alarm.
Unlike traditional alarm systems, that use the analogue telephone landline, the SureSafe Guardian Plus uses the internet that is already in place in the home. This is done either by plugging the SureSafe Guardian into the internet router in the home (recommended for a stronger connection), or simply connecting the base unit to the home’s Wi-Fi. This means that the SureSafe Guardian is future-proofed against the BT Digital Switchover that is rolling out across the country. See below for more details. This also means that you do not need a landline (analogue or digital), and can do away with expensive monthly line rental fees. All you need is an active internet connection.
Subscription is required with this product. One month free subscription included, ongoing monthly subscription £4.99, annual subscription £49.99.
Active internet is required to work. Not included. Smartphone required to set up Wi-Fi connection for alarm, not required if uses ethernet cable to plug into router. Family & friends nominated contacts will require a smartphone to use advanced in-App features. No smartphone required if you simply want your nominated contact to receive a call when you press your SOS button.
What's the differences?
All your loved one needs to do is wear a small, discreet, and lightweight button on their wrist or around their neck. To call for help they push the button, and the alarm does the rest. The help they need at the touch of a button.
When the alarm is activated it will call up to 3 telephone numbers of your choice. These can be family, friends, neighbours, or carers. The alarm will call each number in sequence until it receives an answer.
The alarm uses ‘smart answer’ technology which means it will not be fooled by a voicemail or answer machine. If the alarm does not reach a real person it will move on to the next number.
The alarm works through the existing internet in the home. It can be connected to the router using the cable provided (recommended), or it can be connected by WiFi. You do not need a landline. You can do away with expensive phone line rental fees if you choose to.
No subscription is required with this product. This version of the SureSafe Guardian does not contain the additional features detailed in the SureSafe Guardian Plus product.
Active internet is required to work. Not included. Smartphone required to set up Wi-Fi connection for alarm, not required if uses ethernet cable to plug into router. Family & friends nominated contacts will require a smartphone to have access to the App. No smartphone required if you simply want your nominated contact to receive a call when you press your SOS button.
Why Choose the SureSafe Guardian
The SureSafe Guardian uses digital technology and is connected via the existing internet connection in your home, so no phone line is needed. This means both analogue and digital phone lines (the ones BT are replacing analogue with) are not needed for this alarm to work. As a result, you do not need to pay for expensive line rental fees if you do not use a landline. With most people using mobile phones more now this means most people won’t need to pay or line rental if they have a SureSafe Guardian alarm.
“The move to all-digital isn’t just because the old phone system is, well, old. It’s because all-digital communications are so much better… Factor in the lower costs that IP can bring and it makes sense to get your skates on and go digital as soon as you can. There’s no need to wait until the last moment.”British Telecom - The UK’s PSTN network will switch off in 2025 | BT Business
- Pendant Dimensions: 40mm x 40mm (round)
- Pendant Weight: 12g
- Help button does not require charging
- Help button battery life 12 months +
- Help button range up to 50 metres from base unit
- No landline needed, internet connection required
- Alerts when base unit, power or internet disconnected
Low Battery Reminder
No Landline Needed
No Installation Needed
Discreet and Lightweight
Battery Back Up
Family Monitored Alarms
- Main Unit
- Plug & Power Cable
- Ethernet Internet Connection Cable
- 1 x SOS Button (Neck or Wrist)
- Welcome Card with Device Registration Details
- Wall Mount
- User Guide (App Guide Available Online)
What do others say about SureSafe?
Check out some reviews from our tens of thousands of satisfied customers...