• One touch icon One-touch Personal Alarm
  • Fall icon Automatic Fall Detection
  • Map GPS icon GPS Tracking
At home or on the go Fully Mobile
Use it in the home, garden or even when out and about. Peace of mind wherever you are
Fall icon Automatic Fall Detection
This alarm detects a fall and automatically calls for help without needing to press the SOS button
Map GPS icon GPS Tracking
GPS tracking lets us know where you are when you need help. Get the help you need fast, wherever you are
Talking pendant icon Talking Alarm
Talk directly through the device, not a far away base unit, to get the help you need - fast!
Friends and Family App Friends & Family App
Friends & family app for increased connection

Choose Pendant or Watch, 24/7 or Family Monitoring

Key Info

Both pendant & watch options share the same features


Around The Clock Monitoring 24/7 or Family Monitoring Option
Fall icon Automatic Fall Detection
Map GPS icon Staying Safe When Out and About
Ringing Telephone Icon Digital Speech Quality
Geofence icon Geo-Fence
Activity tracker Step / Activity Counter (Pendant Only)
Home icon Home Beacon for Accurate Location
Battery icon 5 - 7 Day Battery Life (Pendant)
Belt new Belt Clip for Pendant (Additional)
Battery icon 4 - 6 Day Battery Life (Watch)
GPS Find me icon ‘Find Me’ Function
Friends and Family App Family & Friends Chat Feature

Available in either watch or pendant format and with either 24/7 monitoring or family monitoring the SureSafeGO personal alarm is simple to use and packed full of features to keep your loved one safe and to give you additional peace of mind.

The 24/7 monitoring option means that the wearer is connected to a SureSafe Response Centre Operative 24 hours a day. They will speak to the alarm wearer directly through the alarm and arrange for the appropriate help. This might mean calling the emergency services or a family member. A monthly subscription applies for 24/7 monitoring. 24/7 monitoring offers the highest level of safety and peace of mind available.

If the family monitoring option is chosen, the alarm will contact a designated friend or family member directly when help is needed. Multiple contacts can be added in case the first designated contact does not answer. Voicemail is not a problem either, the alarm will bypass it and call the next contact. For family monitoring, you need to be confident that your nominated contacts will be readily available to receive SOS calls. With family monitoring, there is a small ongoing fee to cover the emergency calls and SIM card costs. 

  • SOS Button – call for help at the touch of a button.
  • 24/7 Monitored – connect to our response centre for guaranteed help - and fast, 24/7.
  • Fully Mobile – use at home, in the garden, in the car… wherever you go!
  • GPS Tracking – industry leading location accuracy so we send help to where you are.
  • Find Me Function - see your loved ones' location in an instant, should you need to.
  • Fall Detection – detects falls and calls for help without needing to push the button.
  • Talking Alarm – talk directly through the device, from wherever you are.
  • Home Beacon – know if your loved one is at home at a glance.
  • Medication Reminders – set up to 3 medication reminders per day (watch only).
  • Geo Fence – set safe-zones and get alerts if your loved one wanders (via App).
  • Discreet Smartwatch or Pendant Design – none of the stigma of an alarm, all of the style!
  • Water Resistant – designed for use in the shower, the highest risk place for a fall.
  • Up to 7 Day Battery Life (Pendant) or 6 Days (Watch) - up to 6 times longer than the Apple watch.

Additionally, the SureSafeGO comes with an accompanying ‘family & friends’ App. The added features included free in the low monthly fee, allow friends and family to provide a more connected level of care for their loved one. Features of the ‘family & friends’ App include:

  • Current Location - request 'on demand' location update for up to date info.
  • Location History - view the last 8 locations your loved one has been to.
  • Activity Log/Event History - review device activity, listing alerts, alarms, updates and more.
  • Device Status - up to date watch connection and watch signal quality information.
  • Battery Status - see battery status in real time so it never runs out of power.
  • Chat Feature - secure in-app family chat feature to allow better connected care.
  • In App Alerts - get alerts in the app for things like low battery.
Josuresafe 1

Choose 24/7 or family monitoring

The SureSafeGo personal alarm for the elderly is available with 2 monitoring options.

The 24/7 monitoring option links the wearer to one of our Response Centre Operatives for a guaranteed response at any time of the day or night. They will speak to your loved one directly through the pendant to fully understand the situation and determine the appropriate response. This might mean calling a family member, the emergency services or just giving a bit of advice.

The family monitoring option will contact your designated contact/s in the event of an incident.

We Recommend 24/7 Monitoring

While the family monitoring option costs a little less and can help to keep your loved one safe, you still rely on family members to be available to answer the call, night and day. People busy with work and families, phones being on silent overnight and people being away on holidays or busy doing activities can mean that life-saving emergency calls can be missed. But that doesn't need to be the case.

Our 24/7 monitoring service costs only 72 pence per day and means that your loved one's call will be answered in a matter of seconds at any time of the day or night.

Ged Customer Service

Our friendly team of Response Centre Operators are trained and experienced in helping older people get the help they need, fast. We are there 24/7, night and day. We can have an ambulance on its way within a couple of minutes of receiving a call, meaning your loved one gets the help they need as fast as possible. If your loved one has a heart attack, a stroke or a heavy fall then you want them to have medical attention as soon as possible.

Family & Friends App

Included, regardless of the monitoring option chosen. Our family and friends app allows loved ones to provide truly connected care. With unlimited apps per user, all family members can access important information about the alarm, set additional safety alerts and even chat securely within the App. Check out some of the features below (App screens vary by wearing option selected).

When you choose the SureSafeGo pendant alarm
What's in the box?
  • GPS personal alarm
  • Adjustable Necklace Cord
  • Base Unit
  • Charging Cable with Plug
  • Instruction Manual
The technical stuff.
  • Dimensions: 66 x 44 x 16 mm
  • Weight: 45 grams
  • Warranty: 24 Month Limited Warranty
  • Shower proof icon Showerproof
  • Low Battery Alert icon Low Battery Reminder
  • Telephone not available icon No Landline Needed
  • No Installation icon No Installation Needed
  • Neckworn icon Discreet and Lightweight
  • Full Digital Fully Digital
When you choose the SureSafeGo watch alarm
What's in the box?
  • Smartwatch Personal Alarm
  • Black Silicone Stud Strap
  • Charging Cable
  • Charging Plug
  • Instruction Manual
  • Peace Of Mind!
Sure Safe Daniel Westhead 13
The technical stuff.
  • Dimensions: 47 x 35 x 15 mm
  • Weight: 38 grams
  • Warranty: 12 Month Limited Warranty
  • Shower proof icon Showerproof
  • Low Battery Alert icon Low Battery Reminder
  • Telephone not available icon No Landline Needed
  • No Installation icon No Installation Needed
  • Full Digital Fully Digital
  • Map GPS icon Staying Safe When Out and About

See what others think of the SureSafeGO GPS Personal Alarm

Daryl answer Joanna have both been excellent with helping me sort my alarm needs.

Melanie Caley
6 hours ago

Great efficient and timely service

Mark Rolfe
12 hours ago

This purchase was an update on a previous alarmI purchased; no set up needed this time. works on an app, easy to install, set up and use.

2 days ago

Good website, clear guidance re products and services. Easy to purchase and product arrived quickly and were as described.

Easy to set up with clear instructions. Now have greater confidence Mum is okay and she feels more able to go about normal daily life.

Lee Bardsley-Taylor
2 days ago

Very easy to make a selection. Arrived next day!

Mrs Kim Tremblen
6 days ago

I rang and spoke to a gentleman called Darryl. He was very helpful and informative, so that I understood and could choose the correct device for my dad. Ordered the device, was able to set up load the app onto my mobile and all is working. Very reassuring that I know my dad can press the device and I'm able to talk to him and decide what action is required.

Mrs Sarah Medcalf
6 days ago

Sales were very helpful and answered all my questions clearly with good product knowledge.

Customer services were great when I had a query about a new strap. They tested the magnetic strap for me which confirmed it would fit a very small wrist. The original product and new strap both came next day.

1 week ago

Easy to set up and allows peace of mind

Eleanor Foster
1 week ago

Bracelet was delivered really quickly. It needed to be assembled and some instructions would have been very useful. Thank goodness my partner worked it out as I was clueless!

Mrs Smith
1 week ago

Excellent service, your helpline was very helpful.

Beryl Wolstenholme
2 weeks ago

Frequently Asked Questions

How do I set up a SureSafeGO?

At SureSafe we offer user guides and instruction manuals for each of our personal alarms to help you set up and operate your device. You will find a manual for the SureSafeGO within this section as well.

You can call us on 0800 112 3201, should you need further assistance, and a member of our customer services team will be happy to help you.

Is the automatic fall detection 100% accurate?

Fall detection sensors attempt to identify potential fall situations based on changes of movement in the device. Fall detectors consist of sensors and a sophisticated algorithm. The algorithm is designed to balance sensitivity with practicality to avoid too many false alarms caused by everyday movement such as sitting down.

Like all alarms on the market, the fall detection technology in a SureSafe alarm does not allow analysis and interpretation of 100% of fall situations. In spite of its algorithm capabilities, and considering the technologies used and the target to minimise false alarms, some falls, even some dangerous-heavy falls, might not be detected. This is the reason why the manual SOS button is present on the device, and we recommend using that in the first instance where possible.

Using an alarm with a fall detector provides you with a much higher level of protection than using a device without this functionality, but it will not give you 100% protection against all falls, as no fall detector can detect every fall.

Sure Safe Woman with Baby and Daughter Illustration Footer Left Sure Safe Man on Bicycle Illustration Footer Right

Not sure which personal alarm is right for you?

Talk to a friendly UK based advisor to help you make the right choice.

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SureSafe is the leading provider of personal alarms within the UK.

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