Telecare Alarms: New and Easy to use Technology

SureSafe’s broad range of alarms are developed to make life easier for the elderly and those people living with a medical condition who want to be independent but know that they can get help if they need it.

At SureSafe, we realised that vulnerable people living alone need to summon help quickly through a reliable device and so we developed our telecare alarms.

Through the use of technology, we have been able to improve the lives of the tens of thousands of our customers who wear our telecare alarm systems.

We made our wearable devices easy to use by featuring just one button that you press to get help.

Our principle approach is to listen to the challenges of our customers and create solutions to make their lives easier.

Our Best Selling Telecare Alarm

6 Family Monitored v2

SureSafeGO Pendant + Family Monitoring

Mobile GPS tracker alarm. Be safe anywhere, Family monitored with fall detection, talking pendant and family app.
  • At home or on the go Fully Mobile
  • Fall icon Automatic Fall Detection
  • Map GPS icon GPS Tracking
from £179.95
Buy Product

How we create solutions for your problems

A good example of how we rise to technological challenges and solve the problems our customers may have comes from the development of the fall detection in our lifeline alarms.

We recognised that our elderly customers or those who live with a condition like epilepsy or diabetes have a greater risk of falling.

If due to the fall, they were knocked unconscious or became disorientated, we realised they may not be able to press the SOS alarm.

We solved that problem by using technology to create an alarm that would recognise a fall without the wearer needing to do anything. Then we made sure that the fall detection triggered an SOS call automatically.

Another challenge we faced was how to help people who weren’t in the room with their base unit when they needed help. How would they communicate with their loved ones or our response centre to tell the what help they need? Most companies offer a base unit as a speaker which you use to communicate through. But what happens if you’re not within the speaker’s range?

We solved this problem by creating the talking pendant. Instead of relying on the base unit, you can have a two-way conversation just by talking through your pendant. That means if you’re away from your base unit, you can still get help easily.

Another example is that by listening to our customers, we also realised that people liked to have peace of mind by wearing a telecare alarm for the elderly when they were out of the house. They wanted a mobile alarm pendant.

Again, we used our knowledge of technology to create a pendant that was fully mobile. The alarm connects to mobile networks when you are out of the house which enables you to use your telecare personal alarm anywhere. If you have a fall or feel unwell when out and about, your mobile pendant has GPS tracking so your contacts can find out where you are quickly.

More Telecare Alarms for the Elderly

Fall Safe 640px


Wrist worn fall detector alarm that can detect a fall and get you or a loved one the help they need.
  • Home icon Helping People Stay in their Homes Longer
  • Shower proof icon Showerproof
  • Ringing Telephone Icon Uses Landline
from £195.00
View Details
Fall Alert 640px

Fall Alert

Neck worn personal alarm that can detect a fall and call for help.
  • Home icon Helping People Stay in their Homes Longer
  • Shower proof icon Showerproof
  • Neckworn icon Discreet and Lightweight
from £195.00
View Details
Sure Safe 24 7 Connect 640px

SureSafe 24/7 Connect

Monitored alarm system for the elderly giving 24/7/365 days peace of mind.
  • Bath proof icon Bath & Showerproof
  • Wristworn icon Available as a Wristband or a Pendant
  • Fall icon Add Fall Detection (Additional Purchase Required)
from £165.00
View Details

Our latest challenge

Our latest challenge has come about as a result of the BT Digital Switchover. As you may already know, BT is planning to switch off all old analogue phone lines as they go completely digital. They hope to have the whole country using a digital phone service by 2025.

When BT goes completely digital it will mean that landline plugin phones and any devices that use a landline will be switched over to an internet connection.

Here at SureSafe, we realised we must address this problem. Although the country won’t be fully digital until 2025, SureSafe has already created a solution in the form of a new digital lifeline personal alarm called the SureSafe Guardian.

The SureSafe Guardian is for use in the home and garden. But, instead of plugging into your analogue telephone line, it functions through your WIFI or by plugging the base directly into your router.

The new SureSafe Guardian is an affordable telecare alarm that offers help at the touch of a button, and is ‘future-proof’ against the upcoming changes to the phone systems.

If you’re using one of our new SureSafe Guardian telecare alarms for the elderly, you’ll find it will continue to work after the digital switchover.

Caring for elderly parents

SureSafe in the future

SureSafe is always looking for ways to improve the technology used in our telecare personal alarms. In the 1980s personal alarms were only basic boxes that plugged into a landline with an SOS button. In fact, many personal alarm companies still use this method today.

We haven’t stayed in the past. We are industry leaders, delivering easy to use and install telecare alarm systems you can wear with confidence.

SureSafe recognises the need to look to the future and that’s why we created our cutting edge yet simple to use range of alarms. We’re also committed to bringing our telecare alarms for the elderly into the digital age.

Our customers come to SureSafe because they know we use our technological know-how to develop reliable lifeline alarm systems. We solve problems other companies don’t feel the need to address. SureSafe is constantly looking to the future and listening to our customer’s needs.

When you’re wearing a telecare personal alarm you know you have the benefit of using a device designed by a company that listen, research, and create solutions to help you keep your independence.

If you want to know more about SureSafe and how they can help you, get in touch with us by email or give us a call on 0800 112 3201.

Read reviews from our existing telecare alarm customers

Questions answered & any teething problems resolved. Very helpful & understanding staff.

Just acquired alarm & seems to be working well.

Good idea to note SureSafe emergency number

incase of weak signal.

Also, need to ask about fall detection, whether this can be tested & what is the best setting for my particular situation.

Feel relieved & more safe as I spend a lot of time alone. Wearing the alarm on the wrist is more convenient that having a mobile phone to hand should an emergency arise with little or no alert time. The family & friends app is optional that I prefer ie you can still use the alarm & get help without having this feature. Thank you SureSafe for proving peace of mind.

Stephanie Gould
1 day ago

Excellent customer care from Daniel. Have purchased 3 alarms from Suresafe now, all with Daniel's help. Explains everything easily and always happy to help.

3 days ago

In the beginning I had a problem with the watch being uncomfortable. They immediately changed it to a pendant and I am now very pleased. The lady on the phone was so helpful and very pleasant. The pendant arrived very quickly with a postage pre paid envelope to return the watch. 😊

3 days ago

I am not computer literate aged 81. I contacted you for help You were wonderful talking me through each step to register etc.

The following day I fell in the garden and within seconds I was being asked if I was OK ,she called me by my name it was a good experience and very swift and professional THANK YOU

Wendy Scott
4 days ago

Cost effective with fast delivery, simple to set up and use - watch device is not complicated so does not need a lot of thought by the older person to understand and use.

Matt A
4 days ago

Really prompt and appropriate responses. I thoroughly recommend this company and would use them again.

Eileen Goodall
5 days ago

Had a problem with connecting a new carer so emailed for assistance. Problem was solved within 10 minutes of my email. Great service.

1 week ago

So easy to order online with delivery in 24 hours. Just a short form to fill in with personal and medical details for the call system. Pleased to see that it was sent out in pdf as well as windows format.

Eammon Gray
1 week ago

I researched many alarms on then website and Suresafe is the best safe alarm for me as I had a few falls outside and needed help. I am very happy that it covers inside and outside in the uk. I can now feel safe to visit my family and friends who live many miles away from me.

I changed the black wristband for the silver one as it is easy for me to open and close with arthritis of my fingers when I need to charge it.

Stephanie Murray
1 week ago

Ordered a pendant alarm for my father in Law, it arrived quickly, setup was straight forward, only issue was that he kept setting it off when he sat back to relax and fold his arm. Called through to get it returned, purchased a Watch alarm version, arrived next day, setup again very simple, all good and we are all comfortable that we now have a layer of protection in case he falls or has problems, so much so that two days later I purchased another for my Mother.

Steevan Whittam
2 weeks ago
Sure Safe Woman with Baby and Daughter Illustration Footer Left Sure Safe Man on Bicycle Illustration Footer Right

Not sure which personal alarm is right for you?

Talk to a friendly UK based advisor to help you make the right choice.

Request a Call
We're always here to help

SureSafe is the leading provider of personal alarms within the UK.

Call us on 0800 061 4501
Email us Send a message