Telecare Alarms: New and Easy to use Technology

A good example of how we rise to technological challenges and solve the problems our customers may have comes from the development of the fall detection in our lifeline alarms.

We recognised that our elderly customers or those who live with a condition like epilepsy or diabetes have a greater risk of falling.

If due to the fall, they were knocked unconscious or became disorientated, we realised they may not be able to press the SOS alarm.

We solved that problem by using technology to create an alarm that would recognise a fall without the wearer needing to do anything. Then we made sure that the fall detection triggered an SOS call automatically.

Another challenge we faced was how to help people who weren’t in the room with their base unit when they needed help. How would they communicate with their loved ones or our response centre to tell the what help they need? Most companies offer a base unit as a speaker which you use to communicate through. But what happens if you’re not within the speaker’s range?

We solved this problem by creating the talking pendant. Instead of relying on the base unit, you can have a two-way conversation just by talking through your pendant. That means if you’re away from your base unit, you can still get help easily.

Another example is that by listening to our customers, we also realised that people liked to have peace of mind by wearing a telecare alarm for the elderly when they were out of the house. They wanted a mobile alarm pendant.

Again, we used our knowledge of technology to create a pendant that was fully mobile. The alarm connects to mobile networks when you are out of the house which enables you to use your telecare personal alarm anywhere. If you have a fall or feel unwell when out and about, your mobile pendant has GPS tracking so your contacts can find out where you are quickly.

Our latest challenge has come about as a result of the BT Digital Switchover. As you may already know, BT is planning to switch off all old analogue phone lines as they go completely digital. They hope to have the whole country using a digital phone service by 2025.

When BT goes completely digital it will mean that landline plugin phones and any devices that use a landline will be switched over to an internet connection.

Here at SureSafe, we realised we must address this problem. Although the country won’t be fully digital until 2025, SureSafe has already created a solution in the form of a new digital lifeline personal alarm called the SureSafe Guardian.

The SureSafe Guardian is for use in the home and garden. But, instead of plugging into your analogue telephone line, it functions through your WIFI or by plugging the base directly into your router.

The new SureSafe Guardian is an affordable telecare alarm that offers help at the touch of a button, and is ‘future-proof’ against the upcoming changes to the phone systems.

If you’re using one of our new SureSafe Guardian telecare alarms for the elderly, you’ll find it will continue to work after the digital switchover.

SureSafe is always looking for ways to improve the technology used in our telecare personal alarms. In the 1980s personal alarms were only basic boxes that plugged into a landline with an SOS button. In fact, many personal alarm companies still use this method today.

We haven’t stayed in the past. We are industry leaders, delivering easy to use and install telecare alarm systems you can wear with confidence.

SureSafe recognises the need to look to the future and that’s why we created our cutting edge yet simple to use range of alarms. We’re also committed to bringing our telecare alarms for the elderly into the digital age.

Our customers come to SureSafe because they know we use our technological know-how to develop reliable lifeline alarm systems. We solve problems other companies don’t feel the need to address. SureSafe is constantly looking to the future and listening to our customer’s needs.

When you’re wearing a telecare personal alarm you know you have the benefit of using a device designed by a company that listen, research, and create solutions to help you keep your independence.

If you want to know more about SureSafe and how they can help you, get in touch with us by email or give us a call on 0800 112 3201.