Telecare Alarms: New and Easy to use Technology
SureSafe’s broad range of alarms are developed to make life easier for the elderly and those people living with a medical condition who want to be independent but know that they can get help if they need it.
At SureSafe, we realised that vulnerable people living alone need to summon help quickly through a reliable device and so we developed our telecare alarms.
Through the use of technology, we have been able to improve the lives of the tens of thousands of our customers who wear our telecare alarm systems.
We made our wearable devices easy to use by featuring just one button that you press to get help.
Our principle approach is to listen to the challenges of our customers and create solutions to make their lives easier.
How we create solutions for your problems
A good example of how we rise to technological challenges and solve the problems our customers may have comes from the development of the fall detection in our lifeline alarms.
We recognised that our elderly customers or those who live with a condition like epilepsy or diabetes have a greater risk of falling.
If due to the fall, they were knocked unconscious or became disorientated, we realised they may not be able to press the SOS alarm.
We solved that problem by using technology to create an alarm that would recognise a fall without the wearer needing to do anything. Then we made sure that the fall detection triggered an SOS call automatically.
Another challenge we faced was how to help people who weren’t in the room with their base unit when they needed help. How would they communicate with their loved ones or our response centre to tell the what help they need? Most companies offer a base unit as a speaker which you use to communicate through. But what happens if you’re not within the speaker’s range?
We solved this problem by creating the talking pendant. Instead of relying on the base unit, you can have a two-way conversation just by talking through your pendant. That means if you’re away from your base unit, you can still get help easily.
Another example is that by listening to our customers, we also realised that people liked to have peace of mind by wearing a telecare alarm for the elderly when they were out of the house. They wanted a mobile alarm pendant.
Again, we used our knowledge of technology to create a pendant that was fully mobile. The alarm connects to mobile networks when you are out of the house which enables you to use your telecare personal alarm anywhere. If you have a fall or feel unwell when out and about, your mobile pendant has GPS tracking so your contacts can find out where you are quickly.
More Telecare Alarms for the Elderly
- Helping People Stay in their Homes Longer
- Uses Landline
- Helping People Stay in their Homes Longer
- Discreet and Lightweight
Our latest challenge
Our latest challenge has come about as a result of the BT Digital Switchover. As you may already know, BT is planning to switch off all old analogue phone lines as they go completely digital. They hope to have the whole country using a digital phone service by 2025.
When BT goes completely digital it will mean that landline plugin phones and any devices that use a landline will be switched over to an internet connection.
Here at SureSafe, we realised we must address this problem. Although the country won’t be fully digital until 2025, SureSafe has already created a solution in the form of a new digital lifeline personal alarm called the SureSafe Guardian.
The SureSafe Guardian is for use in the home and garden. But, instead of plugging into your analogue telephone line, it functions through your WIFI or by plugging the base directly into your router.
The new SureSafe Guardian is an affordable telecare alarm that offers help at the touch of a button, and is ‘future-proof’ against the upcoming changes to the phone systems.
If you’re using one of our new SureSafe Guardian telecare alarms for the elderly, you’ll find it will continue to work after the digital switchover.
SureSafe in the future
SureSafe is always looking for ways to improve the technology used in our telecare personal alarms. In the 1980s personal alarms were only basic boxes that plugged into a landline with an SOS button. In fact, many personal alarm companies still use this method today.
We haven’t stayed in the past. We are industry leaders, delivering easy to use and install telecare alarm systems you can wear with confidence.
SureSafe recognises the need to look to the future and that’s why we created our cutting edge yet simple to use range of alarms. We’re also committed to bringing our telecare alarms for the elderly into the digital age.
Our customers come to SureSafe because they know we use our technological know-how to develop reliable lifeline alarm systems. We solve problems other companies don’t feel the need to address. SureSafe is constantly looking to the future and listening to our customer’s needs.
When you’re wearing a telecare personal alarm you know you have the benefit of using a device designed by a company that listen, research, and create solutions to help you keep your independence.
If you want to know more about SureSafe and how they can help you, get in touch with us by email or give us a call on 0800 112 3201.
Read reviews from our existing telecare alarm customers
Excellent service in every way. Very responsive and helpful on the phone. Very good equipment and the monitoring service is very good. The app is great. Overall, a very good service that has given us peace of mind.
My Dad lived alone and over the past decade has had a SureSafe Alarm system in his home.
There have been very many occasions over the years when Dad has had a medical emergency. Each time he has pressed his pendant, he has had excellent supportive service from the call centre staff.
Whether that has been contacting people on the contacts list to check on him, or dispatching an ambulance when deemed appropriate, the correct response has been carried out each time.
Without this service, Dad would not have been able to live at home alone for as long as he did. And it was a reassurance for his family who don’t live nearby.
So thank you, to everyone who has responded to Dad’s many alarm calls over the years and made sure he’s received physical support and care as quickly as possible.
Dad is now, at 96, in a care home. It's the right time.
Yesterday I contacted SureSafe to cancel our subscription. Within 24 hours, this has been done, the Direct Debit has been cancelled at their end, and I have just received a pro-rata refund by bank transfer faster payment. Such administrative efficiency is rare these days. They have certainly exceeded my expectations.
So, for customer service received during use, and admin service at the end, I recommend using SureSafe Alarms for vulnerable people living alone, to enable them to stay independent for as long as possible.
I purchased one of the FallSafe alarms for my 84 year old grandmother who has always been keen to keep her independence. I had researched various products and had a few questions about the FallSafe alarm. I contacted SureSafe and John was very helpful and informative, friendly and polite. There was never any pressure to buy the product or upselling of any kind, which was very refreshing. John explained the process clearly and the alarm arrived promptly in the post. Easy to set up and test, very reassuring to hear a calm, friendly voice on the end of the line. The wrist warn alarm feels just like a watch and doesn’t impede movement or activities, although my grandmother keeps looking at it as if it’s going to reveal the time! She does however, feel safer in her home knowing that she has a lifeline to the outside world. I’m hoping she never needs to use it, but if she does, I feel reassured knowing that it’s there. I would definitely recommend the FallSafe alarm from SureSafe to anyone who wants peace of mind knowing that their loved ones have help on hand should they ever need it.
Excellent service. My request for assistance via the web site received a response within a few minutes and the requested spare part was delivered the next working day.
I need someone - or something - to watch over my aged father while I am asleep. Hiring a carer is too expensive in the long term, and a fall alarm is much more affordable. When it came I had various problems with the setup, but the staff at SureSafe were incredibly helpful - one Yvonne Taylor particularly stands out - and always got back to me very quickly. They are prepared to spend a lot of time making sure things work properly. Also, on the tests of the alarm, the monitoring office always answered within a minute. Highly recommended.
These guys sell by far the best personal alarm I have ever used! My grandfather is 100 years old and I wanted something simple that contacted me directly if he had a fall. This is the product that has saved him laying on the floor for hours, wondering if someone is coming! It just works, and it’s been super reliable for over 5 years now. Just had to purchase a new wrist button, but I tell you what, that’s good going considering how long it’s worked for. Honestly one of the best purchases I have made to keep my grandfather safe in his own home.
Just works. Easy to setup, easy to operate by my 80 year old dad
Easy to research, good reviews. Ordered and arrived quickly.
Easy to set up with good instructions.
First night at 2am mum was pressing the button to go to the loo!!! So woke us all up.
It definitely works.
Bought for my mother. Team at Suresafe so helpful; always returned calls; real caring human beings.
My mother wears it every day and I have peace of mind.
Absolutely brilliant experience all round. John was so helpful and explained everything we needed to know from start to finish. It’s a great system and Dad feels safe in our home.