SureSafe Guardian Plus

The SureSafe Guardian Plus is the latest technology in in-home personal alarms for older people. The SureSafe Guardian Plus is a fully digital device that uses the internet already in the home to allow you or your loved one to call for help in the event of an emergency. This brings increased safety and confidence for the user, and peace of mind for loved ones.

It comes with a small and lightweight help button that can be worn either on the wrist or around the neck. When the help button is pressed it will activate a call sequence to up to 5 telephone numbers of your choice. This can be family members, friends, neighbours or carers.

Your nominated contacts will receive the alerts in various forms, to make sure they are notified when help is needed. Depending on their preferences, and the type of alerts, this can include:

• • phone calls
• • in-App alerts 
• • emails

Nominated family and friends can download our family & friends App that allows them to better care for the alarm user remotely. The app has access to additional information that can provide insights into how your loved one is doing at home. This can include:

• • home temperature:
• • movement within the home
• • what time they go to bed
• • what time they wake up in the morning
• • giving medication reminders and confirming they are acknowledged by your loved one 
• • whether your loved one has marked themselves as being at home or away from it

Regular check-ins that your loved one is OK...

Unlike traditional alarms, that only give alerts after the person needs help, with the SureSafe Guardian you can also proactively check on the well-being of your loved ones during the day using the Guardian’s ‘Are You OK?’ check-in feature. Here is how it works:

• • The alarm can be programmed to make an announcement up to 3 times a day, at times of your choosing, to ask if the alarm user is OK. 
• • To confirm, the user simply presses their help button to acknowledge. 
• • If no acknowledgement is received after a set number of prompts then family and friends are alerted that there could be a problem and you can check everything is OK.

The 'Are You OK?' check in features are also a great way for your loved one to feel connected to family and friends throughout the day, knowing that you are always around to check their welbeing. this can help prevent loneliness and feelings of isolation.

With the SureSafe Guardian, family and friends will also find it easier to work together to provide more joined-up care for your loved one. Family and friends contacts can dial into the SureSafe Guardian base unit from their App to check on the user’s welfare. The dial in feature auto-connects the call which means you can speak to your loved one even if they cannot get to the phone or alarm (available for Android users now, coming soon for Apple iOS users).

Unlike traditional alarm systems, that use the analogue telephone landline, the SureSafe Guardian Plus uses the internet that is already in place in the home. This is done either by plugging the SureSafe Guardian into the internet router in the home (recommended for a stronger connection), or simply connecting the base unit to the home’s Wi-Fi. This means that the SureSafe Guardian is future-proofed against the BT Digital Switchover that is rolling out across the country. See below for more details. This also means that you do not need a landline (analogue or digital), and can do away with expensive monthly line rental fees. All you need is an active internet connection.

Subscription is required with this product for it to work. 14 days free subscription included, ongoing monthly subscription £14.99 (payable quarterly), annual subscription £149.99 (two months free).

Active internet is required to work (not included). Smartphone required to set up Wi-Fi connection for alarm, not required if uses ethernet cable to plug into router. The alarm user does not need a smartphone for the alarm to work. Family & friends nominated contacts will require a smartphone to use advanced in-App features. No smartphone required if you simply want your family and friend contact to receive a call when you press your SOS button.

The equipment is rented and needs to be returned to us when service is no longer needed.