Who does the alarm call when the SOS button is pressed?

The alarm calls up to 5 telephone numbers of family and friends. It does not call a 24/7 alarm monitoring station. All calls are handled by family and loved ones.

Yes – the alarm is designed for use in the shower. It is strongly recommended in fact. The bathroom is the highest risk place for a fall.

What happens when I press the SOS button, or a fall is detected?

The alarm will call and text the 1 st number stored. If there is no answer within 15 seconds it will call the second number, and so on. It will call through all 5 contacts in sequence. Contact us after ordering if you would like the contacts to be called multiple times if no one answers.

How do I program in the telephone numbers I want it to contact?

By sending text messages to the alarm. Your delivery will include some easy to follow instructions, plus we have US based customer service support should you require additional assistance.

Does it have fall detection?

Yes. The alarm includes fall detection at no additional charge. Fall detection is automatically enabled when you receive your alarm. You have the option to disable it should you choose to.

Does the SIM card come already installed?

Yes – the SureSafe SIM comes pre-installed.

What is the $17.99 per month fee for?

The alarm is like a mini-cell phone. It uses the cell networks to make emergency calls and send ‘help me’ text messages to family members. The $17.99 per month covers the cell service.

Do I set up the subscription for $17.99 when I place my order, or when I receive my device?

When you receive your device. Your delivery will include easy to follow instructions to set up the subscription.

Can I replace the SIM and use my own?

No. The alarm will only work with the SureSafe SIM that comes already installed.

Does it connect to my own cell phone?

No. The alarm is an independent device with its own SIM. It does not connect to your cell phone (you don’t even need to have one).

Do I need to be on AT&T?

No. You can keep your existing cell phone with whichever carrier you currently use.

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SureSafeGo

One-touch Personal Alarm
Automatic Fall Detection
GPS Tracking

Full feature list

Fully Mobile: Use it in the home, garden or even when out and about. Peace of mind wherever you are
Automatic Fall Detection: This alarm detects a fall and automatically calls for help without needing to press the SOS button
GPS Tracking: GPS tracking lets us know where you are when you need help. Get the help you need fast, wherever you are
Talking Alarm: Talk directly through the device, not a far away base unit, to get the help you need - fast!
Contact up to 5 people in an emergency: Call up to 5 telephone numbers of your choice, your family & friends, at the touch of a button

The Family Monitored Personal Alarm

What's the differences

Additional features.

Uses a 4G Signal

Digital Speech Quality

4 Day Battery Life

Voice Prompt

Talking Alarm

Find my Device

Showerproof

Low Battery Reminder

No Landline Needed

Easy Cancellation of Accidental Activation

Automatic Fall Detection

Family Monitored Alarms

Belt Clip For Necklace (Additional)

The family monitored SureSafeGO personal alarm is simple to use and packed full of features to keep your loved one safe and to give you additional peace of mind.

The alarm will contact a designated friend or family member directly when help is needed. Up to 5 contacts can be added in case the first designated contact does not answer. Voicemail is not a problem either, the alarm will bypass it and call the next contact*. With family monitoring, there is a small ongoing fee to cover the emergency calls and SIM card costs.

• SOS Button – call for help at the touch of a button.
• Family Monitored – connect to up to 5 of your family & friends - and fast.
• Fully Mobile – use at home, in the garden, in the car… wherever you go!
• GPS Tracking – industry leading location accuracy so we send help to where you are.
• Find Me Function - see your loved ones' location in an instant, should you need to.
• Fall Detection – detects falls and calls for help without needing to push the button. Fall detection disclaimer.
• Talking Alarm – talk directly through the device, from wherever you are.
• Home Beacon – know if your loved one is at home at a glance.
• Discreet & Stylish Pendant Design – none of the stigma of an alarm, all of the style!
• Water Resistant – designed for use in the shower, the highest risk place for a fall.
• Up to 4 Day Battery Life - up to twice as long as most competitor products.
• Easy Set-up - program the alarm using text messages from any cell phone.
• Value For Money Credit Bundle - access to AT&T's 4G LTE network for all calls and data requirements for only $17.99 per month.
• Unlimited Use - unlimited emergency calls and alarm activations each month**.

* subject to nominated contacts voicemail not kicking in within 15 seconds of receiving the call from the alarm.

** subject to fair use policy

How It Works

The SureSafeGo can call family and friends in an emergency, helping maintain independent living and give loved ones peace of mind.

The medical alert device works by storing the telephone numbers of your designated contacts. In the event of the wearer pushing the emergency alert button, or a fall is detected, the SureSafeGO will call the first contact on the list. If the contact does not answer, the device will call the second contact on the list and so on. Additionally, the device will send a text message to the contact when the call is attempted. This text message includes a Google Maps link to the location of the medical alert - so you know where help is needed.

When an emergency contact answers the SOS call, two-way communication is then automatically available through the pendant. This means you can speak to your loved one through the pendant to find out what help they need. You then know exactly how to help your loved one, for example calling 911 for them, and you can reassure them that help is on the way. this gives them additional peace of mind.

Additional features include low battery alerts being sent to family and friends, so you can remind your loved one to charge their device. The pendant will also make audible announcements to remind the wearer to charge the medical alert pendant.

You can also request the location of the pendant at any time by sending a simple text message from your cell phone. The alarm will text you back with a Google Maps link.

The SureSafeGo with family monitoring is a reliable and convenient system for keeping loved ones connected and the alarm wearer safe. The simple one-touch emergency button to call family is easily accessible as it is worn on the body at all times and triggers a call to your nominated contacts when pressed.

A simple subscription keeps your device active

The SureSafeGO medical alarm system works much like a cell phone. The device includes a SIM card, which requires credit in order to contact your designated contacts when an alert is triggered.

Our value-for-money credit bundle provides access to AT&Ts 4G LTE network for all calls and data for just $17.99 per month, paid quarterly. Subject to fair use, there is unlimited usage for emergency calls and alarm activations each month.

The SIM card supplied with the alarm cannot be replaced. Only a SureSafe SIM card will work inside a SureSafeGO medical alarm.

When you choose the SureSafeGo necklace alarm

What's in the box?