SureSafeGo

  • One touch icon One-touch Personal Alarm
  • Fall icon Automatic Fall Detection
  • Map GPS icon GPS Tracking
At home or on the go Fully Mobile
Use it in the home, garden or even when out and about. Peace of mind wherever you are
Fall icon Automatic Fall Detection
This alarm detects a fall and automatically calls for help without needing to press the SOS button
Map GPS icon GPS Tracking
GPS tracking lets us know where you are when you need help. Get the help you need fast, wherever you are
Talking pendant icon Talking Alarm
Talk directly through the device, not a far away base unit, to get the help you need - fast!
Contact 5 people in emergency Contact up to 5 people in an emergency
Call up to 5 telephone numbers of your choice, your family & friends, at the touch of a button

The Family Monitored Personal Alarm

What's the differences

Additional features.

4 G Uses a 4G Signal
Ringing Telephone Icon Digital Speech Quality
Battery icon 4 Day Battery Life
Voice prompts Voice Prompt
Talking pendant icon Talking Alarm
Find my device Find my Device
Shower proof icon Showerproof
Low Battery Alert icon Low Battery Reminder
Telephone not available icon No Landline Needed
Cancelling alarm Easy Cancellation of Accidental Activation
Fall icon Automatic Fall Detection
Family and Friends Alarms Family Monitored Alarms
Beltclip3 Belt Clip For Necklace (Additional)

The family monitored SureSafeGO personal alarm is simple to use and packed full of features to keep your loved one safe and to give you additional peace of mind.


The alarm will contact a designated friend or family member directly when help is needed. Up to 5 contacts can be added in case the first designated contact does not answer. Voicemail is not a problem either, the alarm will bypass it and call the next contact*. With family monitoring, there is a small ongoing fee to cover the emergency calls and SIM card costs.


  • SOS Button – call for help at the touch of a button.
  • Family Monitored – connect to up to 5 of your family & friends - and fast.
  • Fully Mobile – use at home, in the garden, in the car… wherever you go!
  • GPS Tracking – industry leading location accuracy so we send help to where you are.
  • Find Me Function - see your loved ones' location in an instant, should you need to.
  • Fall Detection – detects falls and calls for help without needing to push the button. Fall detection disclaimer.
  • Talking Alarm – talk directly through the device, from wherever you are.
  • Home Beacon – know if your loved one is at home at a glance.
  • Discreet & Stylish Pendant Design – none of the stigma of an alarm, all of the style!
  • Water Resistant – designed for use in the shower, the highest risk place for a fall.
  • Up to 4 Day Battery Life - up to twice as long as most competitor products.
  • Easy Set-up - program the alarm using text messages from any cell phone.
  • Value For Money Credit Bundle - access to AT&T's 4G LTE network for all calls and data requirements for only $17.99 per month.
  • Unlimited Use - unlimited emergency calls and alarm activations each month**.

* subject to nominated contacts voicemail not kicking in within 15 seconds of receiving the call from the alarm.


** subject to fair use policy

Hugging Elderly Person

Choose a family monitored medical alert device

Unlike most other medical alert devices the SureSafeGO is family monitored. This means that your device can call the people you choose whenever you need them. The SureSafeGO, linked to the cell phones of family or friends provides peace of mind.

How It Works

The SureSafeGo can call family and friends in an emergency, helping maintain independent living and give loved ones peace of mind.

The medical alert device works by storing the telephone numbers of your designated contacts. In the event of the wearer pushing the emergency alert button, or a fall is detected, the SureSafeGO will call the first contact on the list. If the contact does not answer, the device will call the second contact on the list and so on. Additionally, the device will send a text message to the contact when the call is attempted. This text message includes a Google Maps link to the location of the medical alert - so you know where help is needed.

Elderly Man on the Floor

When an emergency contact answers the SOS call, two-way communication is then automatically available through the pendant. This means you can speak to your loved one through the pendant to find out what help they need. You then know exactly how to help your loved one, for example calling 911 for them, and you can reassure them that help is on the way. this gives them additional peace of mind.

Additional features include low battery alerts being sent to family and friends, so you can remind your loved one to charge their device. The pendant will also make audible announcements to remind the wearer to charge the medical alert pendant.

You can also request the location of the pendant at any time by sending a simple text message from your cell phone. The alarm will text you back with a Google Maps link.

The SureSafeGo with family monitoring is a reliable and convenient system for keeping loved ones connected and the alarm wearer safe. The simple one-touch emergency button to call family is easily accessible as it is worn on the body at all times and triggers a call to your nominated contacts when pressed.

Untitled design 20

SureSafeGo Belt Clip & Upgraded Dock Charger

If you prefer to wear your device on your belt rather than with the accompanying necklace/lanyard you can purchase a stylish belt clip here.

There is also the option to purchase an upgraded charging cradle, which can charge your SureSafeGo faster than the standard charger.

View accessories
Woman with Elderly Parent

A simple subscription keeps your device active

The SureSafeGO medical alarm system works much like a cell phone. The device includes a SIM card, which requires credit in order to contact your designated contacts when an alert is triggered.

Our value-for-money credit bundle provides access to AT&Ts 4G LTE network for all calls and data for just $17.99 per month, paid quarterly. Subject to fair use, there is unlimited usage for emergency calls and alarm activations each month.

The SIM card supplied with the alarm cannot be replaced. Only a SureSafe SIM card will work inside a SureSafeGO medical alarm.

When you choose the SureSafeGo necklace alarm
What's in the box?
  • GPS medical alert device
  • Adjustable necklace cord
  • Charging cable with plug
  • Instruction manual
Black Charger
Specifications
The technical stuff.
  • Dimensions: 62 x 47 x 17mm
  • Weight: 53g
  • 2 location technologies: GPS, WIFI
  • Shower proof icon Showerproof
  • Low Battery Alert icon Low Battery Reminder
  • Telephone not available icon No Landline Needed
  • No Installation icon No Installation Needed
  • Neckworn icon Discreet and Lightweight
  • Full Digital Fully Digital

See what others think of SureSafe

Great communication from start to finish. The pendant was despatched and delivered very quickly and the instructions were easy to understand.

David Ford
3 days ago

Excellent and peace of mind at last

Michael Management
4 days ago

Super helpful, held our hands getting over a tech issue. Team are fantastic. No long hold at all, straight through mostly..

Really appreciated team!

Were all happy knowing dad is safer now.

GiveUsABreak
4 days ago

Problem quickly resolved. Many thanks for the prompt service and ease of contact.

Mr. Wood
1 week ago

Rapid response to initial enquiry. Very pleasant, helpful staff and good follow up by email.

Mrs Susan Harvey
1 week ago

The watch arrived very quickly, it was easy to register and set up the Family App. It's very simple and straightforward for my partially sighted Mum to operate.

A lightbulb purchaser
1 week ago

Arrived quickly and very easy to set up.

Sylvia Franklin
1 week ago

The Personal Alarms Customer Service has been excellent. The pendant was easy to set up, and to charge.

Having the security which comes with wearing it , both within the home environment and wider afield, has given my Sister the confidence she lacked when moving around.

The GPS tracking element and the App provide a great way of being able to check up on the well being of my Sister without having to constantly call her during the day.

Stewart Tribe
2 weeks ago

Clear information about the product and informative instructions about procedure for payment

Christopher Gibson
2 weeks ago

The call team are amazing,always very quick to respond to the alarm.

Very polite and always willing to help with any problem

We had an issue with watch so had to use the call button twice,thay were so nice asking to make sure everything was OK, and we explained what had happened .Thay said glad you are ok,nothing was to much for them.

Great team ,thank you

Mrs Amanda Dwane
2 weeks ago
Sure Safe Woman with Baby and Daughter Illustration Footer Left Sure Safe Man on Bicycle Illustration Footer Right

Not sure if a medical alert device is right for you?

Talk to a friendly US based advisor to help you make the right choice.

Request a Call
We're always here to help

SureSafe is the leading provider of family monitored medical alert devices.

Phone
Call us on 0800 061 4501
Email
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