Terms & Conditions

1. COMPANY INFORMATION

This Agreement is entered into between you and:

Company Name: SureSafe Technologies Inc
State of Incorporation: New Jersey
Principal Business Address: 1515 State Route 35 #1015, Middletown, NJ 07748
Website: www.personalalarms.org/us
Customer Support Email: [email protected]
Customer Support Phone: (888) 785-5635

The Company provides personal emergency response devices, monitoring services, and related support services.

2. ACCEPTANCE OF AGREEMENT

You agree to this Agreement by:

• Creating an account on the website;

• Clicking “I Accept” or similar acknowledgment during checkout;

• Activating or using the equipment;

• Paying any service or subscription fee;

• Accessing services provided by the Company.

Electronic acceptance constitutes a legally binding contract under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act).

3. ELIGIBILITY

By using the services, you represent and warrant that:

1. You are at least 18 years old or the legal guardian of the user.

2. You are legally capable of entering into binding agreements.

3. You will use the services only in compliance with applicable laws.

4. All information provided to the Company is accurate and current.

If purchasing the services for another person, you represent that you are authorized to act on their behalf.

4. DESCRIPTION OF SERVICES

The Company provides certain services including but not limited to:

• Personal emergency alarm devices

• Monitoring services

• Communication and notification services

• GPS location reporting

• Mobile and cellular connectivity

• Website and account management tools

These services may rely on third-party service providers, including telecommunications carriers, monitoring centers, emergency dispatch services, and technology providers.

5. IMPORTANT NOTICE — NOT A GUARANTEE OF SAFETY

The Company’s products and services are intended only to assist in emergency communication.

The Company does not guarantee that:

• emergencies will be detected,

• signals will be transmitted successfully,

• monitoring centers will receive alerts,

• emergency services will respond,

• or that the services will prevent injury, death, property damage, or other loss.

The services are not insurance and are not a substitute for medical, emergency, or security services.

You acknowledge that the Company’s fees are based solely on the value of the services provided, not on the value of your property or safety.

6. EQUIPMENT

The equipment may include:

• personal alarm devices

• wearable emergency buttons

• cellular communication modules

• charging equipment

• accessories

• software or firmware.

Equipment may be sold, rented, or leased depending on the service plan.

You agree that:

• equipment must be used only as instructed;

• equipment must be tested regularly;

• batteries must be maintained;

• equipment must not be modified.

You are responsible for maintaining proper operation of the equipment.

7. THIRD-PARTY NETWORKS AND SERVICES

The services rely on third-party networks including:

• cellular networks

• GPS satellites

• internet connectivity

• emergency dispatch systems

• monitoring center infrastructure

The Company does not control these services and is not responsible for:

• outages

• signal interference

• delays

• network failures

• location inaccuracies.

Service may be interrupted or unavailable without notice.

8. CUSTOMER RESPONSIBILITIES

You agree to:

1. Maintain a reliable electrical power supply.

2. Keep equipment charged.

3. Test equipment regularly.

4. Provide accurate emergency contact information.

5. Update your contact details when changes occur.

6. Notify the Company if equipment malfunctions.

Failure to follow these requirements may impair service functionality.

9. MONITORING SERVICES

If monitoring services are provided, the Company may:

• receive alarm signals

• attempt to contact you

• notify designated emergency contacts

• contact emergency services where appropriate.

The Company may use third-party monitoring centers.

The Company does not guarantee response times or emergency outcomes.

10. FALSE ALARMS

False alarms may occur.

You agree that:

• you are responsible for fines or penalties associated with false alarms;

• excessive activations may result in service suspension;

• misuse of the system may result in termination of services.

11. SUBSCRIPTION AND PAYMENT TERMS

Certain services require recurring subscription payments.

You agree to pay:

• subscription fees

• equipment charges

• applicable taxes

• shipping or service charges.

Subscriptions may automatically renew unless canceled.

Payment methods may include:

• credit card

• debit card

• electronic payment.

Failure to maintain valid payment information may result in service suspension.

12. AUTOMATIC RENEWAL

Where applicable, services may automatically renew for successive billing periods.

By purchasing services you authorize automatic billing until canceled.

You may cancel by contacting customer support.

13. TERMINATION

Either party may terminate the Agreement.

The Company may terminate services if:

• payment is not received,

• equipment is misused,

• services are abused,

• the Agreement is violated.

Upon termination you may be required to return equipment.

14. RETURN OF EQUIPMENT

All alarm equipment is rented or leased, you must return it upon termination. This include the device, charging cables, plugs, and any other associated equipment supplied by the Company.

Failure to return equipment may result in charges for replacement. The replacement fee for a lost device is $99. The replacement fee for any other item is $25.

15. SOFTWARE AND INTELLECTUAL PROPERTY

All software, firmware, and technology associated with the services are owned by the Company or its licensors.

You receive only a limited license to use the services.

You may not:

• copy software

• reverse engineer equipment

• modify system components

• attempt to access internal systems.

16. ACCEPTABLE USE

You agree not to:

• misuse the system

• make fraudulent emergency calls

• harass monitoring personnel

• interfere with services.

The Company may suspend accounts for misuse.

17. DISCLAIMER OF WARRANTIES

THE SERVICES AND EQUIPMENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

THE COMPANY DISCLAIMS ALL WARRANTIES INCLUDING:

• MERCHANTABILITY

• FITNESS FOR A PARTICULAR PURPOSE

• NON-INFRINGEMENT

• CONTINUOUS OR ERROR-FREE OPERATION.

18. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR:

• INDIRECT DAMAGES

• INCIDENTAL DAMAGES

• CONSEQUENTIAL DAMAGES

• LOSS OF PROFITS

• PERSONAL INJURY

• PROPERTY DAMAGE.

THE TOTAL LIABILITY OF THE COMPANY SHALL NOT EXCEED:

THE GREATER OF:

1. $250
   OR

2. SIX (6) TIMES THE MONTHLY SERVICE FEE PAID BY CUSTOMER.

19. RELEASE OF LIABILITY

You agree to release the Company from liability arising from:

• failure of equipment

• monitoring errors

• communication failures

• emergency response outcomes

• acts or omissions of third parties.

20. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless the Company and its affiliates from any claims arising from:

• misuse of services

• violation of law

• breach of this Agreement

• false alarms

• unauthorized use of equipment.

21. FORCE MAJEURE

The Company shall not be liable for failure or delay caused by events beyond its control, including:

• natural disasters

• power outages

• telecommunications failures

• cyber attacks

• government actions

• labor disputes.

22. PRIVACY

The Company collects and processes personal data in accordance with its Privacy Policy, available at:

www.personalalarms.org/privacy-policy

23. RECORDING OF COMMUNICATIONS

Telephone calls or communications with the Company may be recorded for:

• quality assurance

• training

• legal compliance.

24. ASSIGNMENT

The Company may assign this Agreement to any affiliate or successor.

You may not assign this Agreement without written consent.

25. GOVERNING LAW

This Agreement shall be governed by the laws of:

New Jersey

without regard to conflict-of-law rules.

26. BINDING ARBITRATION

Any dispute arising from this Agreement shall be resolved by binding arbitration under the Federal Arbitration Act.

Arbitration shall be administered by:

American Arbitration Association

27. CLASS ACTION WAIVER

You agree that disputes must be resolved individually and not as part of a class action or collective proceeding.

28. WAIVER OF JURY TRIAL

If arbitration does not apply, you waive any right to trial by jury.

29. LIMITATION PERIOD

Any claim must be filed within one (1) year after the claim arises.

30. SEVERABILITY

If any provision is found unenforceable, the remaining provisions remain in effect.

31. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties and supersedes prior agreements.

32. CHANGES TO TERMS

The Company may modify these Terms from time to time.

Updated terms will be posted on the website.

Continued use of services constitutes acceptance of changes.