Read some of our great reviews
We've 1000's of happy customers
Read some of the great things that people have to say about our service and the difference a SureSafe personal alarm has made to their lives.
After a number of years the original pendant alarm developed fault with interactive communication - alarm still activated when tested and firm aware but unable to speak with wearer through the device so contacted the emergency contacts. Staff tried to resolve this with new SIM card and by talking through a reboot but when this was not successful the pendant required replacement with newer model. Firm are easy to contact, all staff dealt with were really helpful and friendly. Very speedy response and very happy customer.
Very helpfull chap and ordered quickly and seemless service
Spoke to Daryl who was very helpful and patient. only ordered alarm today so cannot give a review of it as yet but service so far was great.
I received an advisory email that warned me my credit was about to expire and the link to renewal was easy to follow. Once renewed, I received an email to ask if the alarm was now working and was everything OK. Nice to feel that customers are given that extra bit of thought.
I ordered a year subscription online but because the previous one had lapsed there was a problem finding the SIM. Even though it was Saturday your person got in touch and the issue was sorted quickly with a new SIM being sent and the subscription transferred over. My mum is safe again! Fabulous service, thank you.
Helpful, straightforward and reasonably priced
Very knowledgeable and professional advice on the technical issues, forthcoming digital upgrade etc.
Very quick delivery and rapid response when testing the new installed equipment.
Very reassuring for us and our 91 year old mother .... thank you
As a long-term customer having to make contact regarding a pendant that would no longer work the staff were extremely helpful in trying to troubleshoot and when we came to the conclusion that a new pendant was required they helped me to select the best one for my needs. Since the purchase and set-up they have been concerned and helpful in ensuring the pendant is doing its job. I appreciate all the help I have received.
Very prompt and efficient
Really pleased with everything about this company and the alarm we purchased for my mother after having a few falls. The alarm arrived the next day with full comprehensive, easy to set up instructions. Their website is quick and easy to use and their communication throughout the process was excellent. We had originally ordered the watch option but the strap was a bit tight so opted for the pendant type. They sent this out the following day with free returns packaging for the watch alarm. This was all sorted by a quick simple phone call with a helpful, kind and knowledgeable guy who processed the order/returns with no quibble. My mother and the family are now happy that if she falls again, the company would be there to help and deal with the emergency services and contact us, leaving her feeling more secure in her own home. Would absolutely recommend using this company.