Who does the alarm call when the SOS button is pressed?

This depends on the monitoring option you choose. For family monitoring, the alarm calls up to 5 telephone numbers of family and friends. If you choose 24/7 monitoring, it will call our 24/7 alarm monitoring station.

Yes – the alarm is designed for use in the shower. It is strongly recommended in fact. The bathroom is the highest risk place for a fall.

What happens when I press the SOS button, or a fall is detected?

If you choose the family monitored option the alarm will call and text the 1 st number stored. If there is no answer within 15 seconds it will call the second number, and so on. It will call through all 5 contacts in sequence. Contact us after ordering if you would like the contacts to be called multiple times if no one answers. if you choose 24/7 monitoring the alarm will call our monitoring centre and connect you with one of our response team who are available 24/7.

How do I program in the telephone numbers I want it to contact?

By sending text messages to the alarm. Your delivery will include some easy to follow instructions, plus we have US based customer service support should you require additional assistance. This only applies to the family monitored alarm.

Does it have fall detection?

Yes. The alarm includes fall detection at no additional charge. Fall detection is automatically enabled when you receive your alarm. You have the option to disable it should you choose to.

Does the SIM card come already installed?

Yes – the SureSafe SIM comes pre-installed.

What is the monthly fee for?

The alarm is like a mini-cell phone. It uses the cell networks to make emergency calls and send ‘help me’ text messages to family members. For family-monitored alarms, the $24.99 per month covers the cell service. For 24/7 monitored alarms it covers those costs plus the monitoring centre costs.

Do I set up the subscription when I place my order, or when I receive my device?

For family monitored alarms, when you receive your device. Your delivery will include easy to follow instructions to set up the subscription. For 24/7 monitored alarms you are sent subscription setup info immediately after purchasing. This will include a form that provides our alarm monitoring centre with useful information such as existing medical conditions and who you might want us to contact on your behalf in an emergency.

Can I replace the SIM and use my own?

No. The alarm will only work with the SureSafe SIM that comes already installed.

Does it connect to my own cell phone?

No. The alarm is an independent device with its own SIM. It does not connect to your cell phone (you don’t even need to have one).

Do I need to be on AT&T?

No. You can keep your existing cell phone with whichever carrier you currently use.

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SureSafeGo

One-touch Personal Alarm
Automatic Fall Detection
GPS Tracking

Full feature list

Fully Mobile: Use it in the home, garden or even when out and about. Peace of mind wherever you are
Automatic Fall Detection: This alarm detects a fall and automatically calls for help without needing to press the SOS button
GPS Tracking: GPS tracking lets us know where you are when you need help. Get the help you need fast, wherever you are
24/7 or Family Monitoring Option: The alarm connects to our 24/7 monitoring centre or your own designated contacts!
Talking Alarm: Talk directly through the device, not a far away base unit, to get the help you need - fast!

Choose 24/7 or Family Monitoring

Key Info

SureSafeGo Medial Alert Necklace

Additional features:

Uses a 4G Signal

Digital Speech Quality

4 Day Battery Life

Voice Prompt

Talking Alarm

Find my Device

Showerproof

Low Battery Reminder

No Landline Needed

Easy Cancellation of Accidental Activation

Automatic Fall Detection

Belt Clip For Necklace (Additional)

Available with either 24/7 or family monitoring, the SureSafeGO personal alarm is simple to use and packed full of features to keep your loved one safe and to give you additional peace of mind.

The 24/7 monitoring option means that the wearer is connected to a SureSafe Response Centre Operative 24 hours a day. They will speak to the alarm wearer directly through the alarm and arrange for the appropriate help. This might mean calling the emergency services or a family member. A monthly subscription applies for 24/7 monitoring. 24/7 monitoring offers the highest level of safety and peace of mind available.

If the family monitoring option is chose the alarm will contact a designated friend or family member directly when help is needed. Up to 5 contacts can be added in case the first designated contact does not answer. Voicemail is not a problem either, the alarm will bypass it and call the next contact*. With family monitoring, there is a small ongoing fee to cover the emergency calls and SIM card costs.

• SOS Button – call for help at the touch of a button.
• 24/7 Monitored – connect to our response centre for guaranteed help - and fast, 24/7.
• Family Monitored – connect to up to 5 of your family & friends - and fast.
• Fully Mobile – use at home, in the garden, in the car… wherever you go!
• GPS Tracking – industry leading location accuracy so we send help to where you are.
• Find Me Function - see your loved ones' location in an instant, should you need to.
• Fall Detection – detects falls and calls for help without needing to push the button. Fall detection disclaimer.
• Talking Alarm – talk directly through the device, from wherever you are.
• Home Beacon – know if your loved one is at home at a glance.
• Discreet & Stylish Pendant Design – none of the stigma of an alarm, all of the style!
• Water Resistant – designed for use in the shower, the highest risk place for a fall.
• Up to 4 Day Battery Life - up to twice as long as most competitor products.
• Easy Set-up - program the alarm using text messages from any cell phone.
• Value For Money Credit Bundle - access to AT&T's 4G LTE network for all calls and data requirements for only $24.99 per month.
• Unlimited Use - unlimited emergency calls and alarm activations each month**.

* subject to nominated contacts voicemail not kicking in within 15 seconds of receiving the call from the alarm.

** subject to fair use policy

Choose 24/7 or family monitoring

The SureSafeGo personal alarm for the elderly is available with 2 monitoring options.

The 24/7 monitoring option links the wearer to one of our Response Centre Operatives for a guaranteed response at any time of the day or night. They will speak to your loved one directly through the pendant to fully understand the situation and determine the appropriate response. This might mean calling a family member, the emergency services or just giving a bit of advice.

The family monitoring option will contact your designated contact/s in the event of an incident.

We Recommend 24/7 Monitoring

While the family monitoring option costs a little less and can help to keep your loved one safe, you still rely on family members to be available to answer the call, night and day. People busy with work and families, phones being on silent overnight and people being away on holidays or busy doing activities can mean that life-saving emergency calls can be missed. But that doesn't need to be the case.

Our 24/7 monitoring service costs less than a dollar a day and means that your loved one's call will be answered in a matter of seconds at any time of the day or night.

Our friendly team of Response Centre Operators are trained and experienced in helping older people get the help they need, fast. We are there 24/7, night and day. We can have an emergency response unit on its way within a couple of minutes of receiving a call, meaning your loved one gets the help they need as fast as possible. If your loved one has a heart attack, a stroke or a heavy fall then you want them to have medical attention as soon as possible.

A simple subscription keeps your device active

The SureSafeGO medical alarm system works much like a cell phone. The device includes a SIM card, which requires credit in order to contact your designated contacts or our monitoring centre when an alert is triggered.

Our value-for-money credit bundle provides access to AT&Ts 4G LTE network for all calls and data, paid quarterly. Subject to fair use, there is unlimited usage for emergency calls and alarm activations each month.

The SIM card supplied with the alarm cannot be replaced. Only a SureSafe SIM card will work inside a SureSafeGO medical alarm.

When you choose the SureSafeGo necklace alarm

What's in the box?