Knowledge & Resources

Fantastic service, the order came the next day and setting up was easy. I had to email customer services a few times and the response was very quick, mum set off the alarm accidentally and was very pleased that the person on the other end was there!! She feels more secure that there is someone there if she needs them. Thank you so much

From my first conversation with Daryl, the salesman, to the aftersales service I couldn't have wished for a better company to buy my pendant alarm from. Every question has been answered, and my pendant arrived the day after I'd placed my order ... excellent! The instructions are simple and easy to understand, and someone even rang to remind me to charge the battery, which I was in the process of doing when they rang. This company was recommended by two neighbours who also have the alarms, and I wouldn't hesitate to recommend SureSafe Alarms.

The representative was very helpful and informative. He answered all of my questions and took the time to explain all the benefits of the device and service. I was happy that my device came in a timely manner.

Excellent customer service. Extremely knowledgeable team leaders and team. Nothing is too much trouble, they are professional, patient, caring and very patient. A pleasure to speak to.

We spent some time looking for the best solution. 83 year old user not technically minded but the bracelet so easy to set up, explain and use - and customisable to the wearers taste. Within 48hrs the device came into its own after a genuine fall. Can’t fault the tech, the service. Very helpful people at the call centre - and makes a huge difference when someone calls you by your name when you speak to them. I would definitely recommend this product..

Great product and service

SureSafe is by far the best personal alarm system in the UK. We previously used another provider but the technology and service had an number of issues. While SureSafe has a slightly more premium price, you cannot put a monetary value on the piece of mind and service provided by SureSafe. As someone who has an elderly mother in the UK but I am based in Australia, I find the app and the response from SureSafe exceptional.

Excellent communications and follow up to my queries

Scheduled email to remind us that top up will be required is very helpful. Easy to navigate website to make any purchases. Staff very knowledgeable to speak to if you require any further information. A great product that gives family confidence and allows the person wearing it more independence.

Quick delivery and Daryl was very helpful and had excellent Customer Service