Knowledge & Resources

We’re here to help you or your loved one live independently for longer.

Our trained Independent Living Specialists are happy to help you with any questions you have - whether you’re thinking about getting a personal alarm or you’re an existing customer.

Here you’ll find the user guides for all of our personal alarms, useful blogs and tailored advice for you, your loved ones and healthcare professionals.

Lifestyle blog

These blogs have been written especially with you and your loved one in mind. From helpful lifestyle tips to articles on how to manage your wellbeing and stay active, there's sure to be something for you. Our personal alarms are designed to help you keep doing the things that you love and here you'll find a little bit of inspiration to help with that.

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27 Mar 2026 Lone Worker Alarms

The Hidden Workforce: 25 Million Americans Work Alone (And Many Are Dying)

25 million Americans work in isolation. This deep dive uncovers the dangers they face and why so many lone workers are at risk of dying on the job.

19 Mar 2026 Lone Worker Alarms

Alone & Assaulted: Healthcare's Lone Worker Violence Crisis

Assaults on lone healthcare workers are rising. Read about the dangers, impact, and practical steps to enhance safety across healthcare settings.

15 Mar 2026 Elderly Care

America's Silent Epidemic: 1 in 3 Seniors Are Lonely (And It's Killing Them)

America’s aging population is battling a loneliness crisis. Discover the causes, impacts, and potential solutions to this growing, widespread issue.

User guides

Our personal alarms are easy to set up and using them couldn't be simpler. That's why we're helping thousands of people live in their homes independently for longer. Here you'll find user guides for our full range of alarms. Each booklet has clear step by step instructions and is available to read, download or print should you ever need it.

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SureSafeGO Watch (Grey) - Full User Guide

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SureSafeGO Watch (Grey) Quick Start Guide - 24/7 Monitored

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SureSafeGO Watch (Grey) Quick Start Guide - Family Monitored

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You’re in safe hands, but don’t just take our word for it

4.8/5 stars on reviews.io

Read some of our great reviews

Very helpful and friendly customer service

Tracie Reeh

2 hours ago

Excellent online support from Joanna over a weekend. Impressed.

Linda

2 hours ago

Nothing was too much all my questions were answered with patience and explained to me so I understood what I had to do.Not being computer savvy they talked me through the proceedure. Everything was a explained so I understood how to proceed at each stage.I would highly recommend using this companyI and have done so to several people.Cannot recommend them highly enough they are awsome.

Rose COOIL

2 hours ago

Great company thanks for your help.

Deanna Coleman

2 hours ago

Great service, very friendly people. The price for the first year is really good. Equipment arrived really quickly and everything works as it should. Great piece of mind.

Vanessa

2 hours ago

Great help with setup!

Teri Gann

2 hours ago

I put in my order did all the necessary and voilà it arrived almost straight away. My 96 year old mom is pleased with it and happy to wear it. I am hoping she never has to use the service but like car insurance it is necessary and gives me her daughter peace of mind when I can't be there Thank you very much.

Miss J Taylor

2 hours ago

As I have stated previously the 2 members of your staff Daryl and Terry were fantastic they answered all my questions and nothing was too much trouble for them . I felt as though as was asking so much of them but the talked me through everything and never made me feel as if I was being a pain Cannot praise your staff and company high enough. Thank you for all your help.The actual pendant is fantastic lightweight and comfortable to wear.

Rose COOIL

5 days ago

Very satisfactory indeed, easy and clear how to order, all queries I had were answered swiftly and I am confident I the service that is being provided for my Mum.

Nicky

5 days ago

The service I’ve had so far while sorting out this fall alert device for my Dad has been excellent. Helpful staff who answer the phone quickly, and sorted out my issue immediately. I’m really reassured by this and while I hope dad never needs to make an emergency call for real, I’m sure that he’ll be helped quickly if that ever happens.

Jennifer

5 days ago