Knowledge & Resources

We’re here to help you or your loved one live independently for longer.

Our trained Independent Living Specialists are happy to help you with any questions you have - whether you’re thinking about getting a personal alarm or you’re an existing customer.

Here you’ll find the user guides for all of our personal alarms, useful blogs and tailored advice for you, your loved ones and healthcare professionals.

Lifestyle blog

These blogs have been written especially with you and your loved one in mind. From helpful lifestyle tips to articles on how to manage your wellbeing and stay active, there's sure to be something for you. Our personal alarms are designed to help you keep doing the things that you love and here you'll find a little bit of inspiration to help with that.

Read all posts
Lone Worker on Site
26 Jun 2025 Lone Worker Alarms

How to Implement Lone Worker Safety Solutions in 5 Simple Steps

Employers have a duty of care to keep their lone workers safe. Learn about 5 key steps to fulfil this duty in our step-by-step guide.
Elderly Woman Outdoors with Dog
20 Jun 2025 Telecare & Alarms

Why GPS Tracking is a Game-Changer for Medical Alerts

Seniors need help fast in emergencies - so not knowing their location can be dangerous. Learn how GPS tracking makes a difference for a senior’s safety.
Elderly Woman Gardening
18 Jun 2025 Telecare & Alarms

What is a Medical Alert Device & How Does It Work?

Thinking of getting a medical alert device for your older loved one? Learn all the basics about these devices & what they do.

User guides

Our personal alarms are easy to set up and using them couldn't be simpler. That's why we're helping thousands of people live in their homes independently for longer. Here you'll find user guides for our full range of alarms. Each booklet has clear step by step instructions and is available to read, download or print should you ever need it.

See all user guides
US whiteandblackinhand

SureSafeGo Family Monitored User Guide

US whiteandblackinhand

SureSafeGo 24/7 Monitored User Guide

Bw2

SureSafeGo Family Monitored Quick Start

Suresafe personal alarms reviews

You’re in safe hands, but don’t just take our word for it

4.8/5 stars on reviews.io

Most helpful. Went beyond what was expected.

Jon Redfern
5 days ago

Customer service has been excellent, very responsive to emails with questions about the service. Pendant is not to big, chargers fast and works well. App is very easy to set up and use. Absolutely no issues with what has been purchased.

Jo
1 week ago

Excellent communication from start to finish. An extremely straightforward transaction and the alarm arrived the next day. It was charged for the specified time and it was ‘up and running in no time at all!


Mr and Mrs T C Whitlock
1 week ago

Excellent service.

Helen
1 week ago

I could not fault anyone even next day delivery.

Susan
1 week ago

The alarm arrived quickly. Set up of the alarm and the app was fairly straightforward. Didn’t need to contact Suresafe for help. Any alarm needs to be simple for my 96 year old mother to use and just needing to press one button should work for her. The app is a great add on for further peace of mind and tracking. I live 120 miles away from my mother but I will know from the app when she needs to recharge her alarm and can remind her. It is early days in terms of using the alarm but very pleased with my purchase so far.

Susan Cragg
2 weeks ago

Quick delivery easy instructions to operate good friendly communication.

Joanna Amery
2 weeks ago

The device arrived quickly, and the help desk was brilliant helping me to set it up. So far, so good

Dani Solomon
2 weeks ago

I had a great sales experience with Daryl. Very knowledgeable and extremely helpful in terms of what we needed and how we could ensure dad’s safety with a personal watch alarm . What was important was the ability for after sales contact with him which was also invaluable

Lauranne Tiramani
2 weeks ago

I asked Yvonne about alternative watch straps for the alarm watch and next day Margaret was wearing it. Fantastic service Thank you.

Roger
2 weeks ago
Sure Safe Woman with Baby and Daughter Illustration Footer Left Sure Safe Man on Bicycle Illustration Footer Right

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SureSafe is a leading provider of family monitored medical alert devices in the US.

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