Knowledge & Resources

The customer service set up help was perfect. Leon was clear, friendly and got the job done.

Very helpful and patient. Answered all my questions and made the process a breeze.

Excellent service and product

Very helpful over problems of mobile signal here by suggesting a different type of alarm.

Ordering was straight forward I ordered an alarm watch for my mother. I spoke to one of customer services lady who was super helpful, patient, friendly to set up the new user info, tested the alarm with mum and spoke to another lovely chap - so far so very good!

Staff extremely helpful and considerate, which for these days is rare, my 80th birthday this year so I remember the old days of politeness.

Quick responses to any queries I had regarding the personal alarm features. Which assured me this was the best alarm for me to have.

The family monitored wrist watch is a fantastic piece of kit, I have complete peace of mind now, as I can easily monitor activity and importantly battery life, I purchased 2 watches so I can prompt a change of watch and know my friend is safe at all times without having to physically be there to assist, as they have manual dexterity issues. Had tried other systems, but this one surpasses our expectations. The ease of online ordering, lovely choice of easy on watch straps which are so easy to change and finally the amazing helpful staff who went above and beyond to help, with knowledgeable advice.

Todd helped us get our device set up and tested.

Todd was very patient, kind, helpful in setting up pendant.