Knowledge & Resources

We’re here to help you or your loved one live independently for longer.

Our trained Independent Living Specialists are happy to help you with any questions you have - whether you’re thinking about getting a personal alarm or you’re an existing customer.

Here you’ll find the user guides for all of our personal alarms, useful blogs and tailored advice for you, your loved ones and healthcare professionals.

Lifestyle blog

These blogs have been written especially with you and your loved one in mind. From helpful lifestyle tips to articles on how to manage your wellbeing and stay active, there's sure to be something for you. Our personal alarms are designed to help you keep doing the things that you love and here you'll find a little bit of inspiration to help with that.

Read all posts
Elderly Man Walking Alone
23 Apr 2025 Telecare & Alarms

What’s the Best Way to Track Elderly Parents?

Elderly people are vulnerable, so their children need to be able to find them in a crisis. Find out the best way to get peace of mind.
Elderly Man Receiving a Diagnosis
16 Apr 2025 Dementia

How to Get Dementia Diagnosed

Learn how to get dementia diagnosed in the US and what safety steps to take after a dementia diagnosis.
Truck Driver
26 Mar 2025 Lone Worker Alarms

Truck Driver Safety and the Role of Emergency Alert Systems

Drivers working alone need protection in case of accidents, emergencies, or robberies. We explain how emergency alert systems can help.

User guides

Our personal alarms are easy to set up and using them couldn't be simpler. That's why we're helping thousands of people live in their homes independently for longer. Here you'll find user guides for our full range of alarms. Each booklet has clear step by step instructions and is available to read, download or print should you ever need it.

See all user guides
US whiteandblackinhand

SureSafeGo Family Monitored User Guide

US whiteandblackinhand

SureSafeGo 24/7 Monitored User Guide

Bw2

SureSafeGo Family Monitored Quick Start

Suresafe personal alarms reviews

You’re in safe hands, but don’t just take our word for it

4.8/5 stars on reviews.io

Customer services (Daryl) supported the ordering process by telephone very well, answering all queries. The pendant alarm arrived within 48 hrs and set up was easy. The test reassured my mother all was working fine and she is now confident professional help will always be there if needed.

Rebecca Dias
1 day ago

Daryl was very helpful and kindly continued to organise the set up of the personal alarm after office hours on a Friday evening.

Rachel Sharman
3 days ago

Found the staff I spoke to were very helpful and informative. On receiving the alarm the instructions were easy to follow and that it was immediately operational. A great relief now that it is in use.

Richard Brimble
3 days ago

Query dealt with efficiently and process for completing the order went through very quickly. No time wasted.

Alison Blackburn
4 days ago

The sure safe watch is brilliant; we were so impressed with the ease of use and the speed of response of the contact centre.

DJG
1 week ago

I was initially unsure as to whether I had purchased the correct version for my mother who has dementia. I was also dubious as to whether she would wear it. I spoke to Terry at your customer support and was reassured that if she wouldn't wear it, the watch could be returned within a 30 day period. Fantastic that we can have a test period.

Sarah C
1 week ago

I wanted to gift my pendant to a new user with a renewed contract. I thought this would be really complicated but a really helpful adviser called Yvonne emailed me step by step instructions and made it really simple. I messaged several times with new questions and she replied immediately. I thought Yvonne was thoughtful and clear in her communication and deserves a 5* rating.

Min Payne
2 weeks ago

Watch arrived the next day. The set up was easy. The watch works really well and gives us peace of mind.

Sally Simmons
2 weeks ago

Fantastic service, the order came the next day and setting up was easy. I had to email customer services a few times and the response was very quick, mum set off the alarm accidentally and was very pleased that the person on the other end was there!! She feels more secure that there is someone there if she needs them. Thank you so much

Guest
2 weeks ago

From my first conversation with Daryl, the salesman, to the aftersales service I couldn't have wished for a better company to buy my pendant alarm from. Every question has been answered, and my pendant arrived the day after I'd placed my order ... excellent! The instructions are simple and easy to understand, and someone even rang to remind me to charge the battery, which I was in the process of doing when they rang. This company was recommended by two neighbours who also have the alarms, and I wouldn't hesitate to recommend SureSafe Alarms.

Kay S
2 weeks ago
Sure Safe Woman with Baby and Daughter Illustration Footer Left Sure Safe Man on Bicycle Illustration Footer Right

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