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SureSafeGO

Name: Bora Health Limited t/a SureSafe Alarms
Address: Anfield Business Centre 58 Breckfield Road L6 5DR, Liverpool, L6 5DR, England
Telephone: 0800 112 3201
Price range: $

One-touch Personal Alarm
Automatic Fall Detection
GPS Tracking

Full feature list Reviews

Fully Mobile: Use it in the home, garden or even when out and about. Peace of mind wherever you are
Automatic Fall Detection: This alarm detects a fall and automatically calls for help without needing to press the SOS button
GPS Tracking: GPS tracking lets us know where you are when you need help. Get the help you need fast, wherever you are
Talking Alarm: Talk directly through the device, not a far away base unit, to get the help you need - fast!
Friends & Family App: Friends & family app for increased connection

Choose Pendant or Watch, 24/7 or Family Monitoring

Choose 24/7 or family monitoring

The SureSafeGo personal alarm for the elderly is available with 2 monitoring options.

The 24/7 monitoring option links the wearer to one of our Response Centre Operatives for a guaranteed response at any time of the day or night. They will speak to your loved one directly through the pendant to fully understand the situation and determine the appropriate response. This might mean calling a family member, the emergency services or just giving a bit of advice.

The family monitoring option will contact your designated contact/s in the event of an incident.

We Recommend 24/7 Monitoring

While the family monitoring option costs a little less and can help to keep your loved one safe, you still rely on family members to be available to answer the call, night and day. People busy with work and families, phones being on silent overnight and people being away on holidays or busy doing activities can mean that life-saving emergency calls can be missed. But that doesn't need to be the case.

Our 24/7 monitoring service costs only 72 pence per day and means that your loved one's call will be answered in a matter of seconds at any time of the day or night.

Our friendly team of Response Centre Operators are trained and experienced in helping older people get the help they need, fast. We are there 24/7, night and day. We can have an ambulance on its way within a couple of minutes of receiving a call, meaning your loved one gets the help they need as fast as possible. If your loved one has a heart attack, a stroke or a heavy fall then you want them to have medical attention as soon as possible.

Family & Friends App

Included, regardless of the monitoring option chosen. Our family and friends app allows loved ones to provide truly connected care. With unlimited apps per user, all family members can access important information about the alarm, set additional safety alerts and even chat securely within the App. Check out some of the features below (App screens vary by wearing option selected).

Home Screen

Quick view of current location, battery life, number of steps, recent events and connected carers

Device Status Screen

Check if your loved one's device is switched on and online, battery level and other information

Recent Events

See all recent alarm events to stay up to date with what is happening with your loved one

Geo-Fence Alerts

Set safe-zones around your loved one home and be alerted if they leave it (family and friends alerts only)

6 Map positions Single Device edited small

Location Information

See the last 10 recorded locations your loved one has been to check their activity

In-App Family Chat

Secure in-app chat between carers allows you to quickly communicate about your loved ones needs

Personalise Your App

Option to add loved one's photo, address and phone number to personalise app experience

Further Personalisation

Option to add your own photo to your profile to personalise your experience further

When you choose the SureSafeGo pendant alarm

What's in the box?

GPS personal alarm
Adjustable Necklace Cord
Base Unit
Charging Cable with Plug
Instruction Manual

Specifications

The technical stuff.

Dimensions: 66 x 44 x 16 mm
Weight: 45 grams
Warranty: 24 Month Limited Warranty

Showerproof
Low Battery Reminder
No Landline Needed
No Installation Needed
Discreet and Lightweight
Fully Digital

When you choose the SureSafeGo watch alarm

What's in the box?

Smartwatch Personal Alarm
Black Silicone Stud Strap
Charging Cable
Charging Plug
Instruction Manual
Peace Of Mind!

Specifications

The technical stuff.

Dimensions: 47 x 35 x 15 mm
Weight: 38 grams
Warranty: 12 Month Limited Warranty

Showerproof
Low Battery Reminder
No Landline Needed
No Installation Needed
Fully Digital
Staying Safe When Out and About

See what others think of the SureSafeGO GPS Personal Alarm

The device arrived promptly and it was easy to understand how to charge it. Any questions we had about activating the pendant and about receiving the information forms we needed to complete were skilfully and successfully answered by John. My elderly mum who’s not in the least tech savvy is happy and confident about wearing her pendant.

Sara

21 hours ago

Our Rotary club provides Lifeline alarms to vulnerable people in our area. We moved our client base from another call centre to SureSafe in late 2023. The service that SureSafe provides is excellent. Their response is friendly and efficient when taking on new clients.

A very professional service provided in a caring and friendly way. We have no regrets moving to them.

Steve Chisholm

1 day ago

The package came in great condition and was well packed. I purchased this button as a tool for my service dog and the button is sturdy and yet gentle enough that he has been able to click the button fairly easily. I am so excited to see the benefits of using this button.

Stella Gaudium

1 day ago

Friendly staff and quick at sending out goods so that it can be used. Good reviews.

Karen Robinson

1 week ago

Great service and Yvonne was very helpful with my enquiry regarding the changing the alarm into pendant mode

Neil Dunn

1 week ago

Selected a new strap for my mums SureSafe watch. It arrived promptly and am very happy with this purchase 😊

Melanie Pinter

1 week ago

I ordered a watch and it arrived the next day ( Saturday). I had a query and phoned customer service but they do not work at weekends. I sorted out the problem ( it was my fault) Today ( Monday ) I had a call from them saying they had a missed call from me did I still have a problem. If that is not first class service I don’t know what is.

I set up the watch and tested it. The watch very much came up to my expectations and although it is early days yet I have no hesitation in recommending SureSafe. Excellent service and product.

Roger Gossop

1 week ago

Very helpful staff and all phone calls dealt with quickly and efficiently. It was nice to talk to a person instead of all on line etc. Technology is very confusing to us older ones. Thank you

Mrs Taylor

1 week ago

It was very easy to get through to someone very helpful and the watch is super simple to use. Thank you!

Kate Smith

1 week ago

Staff are always available to answer any queries, patient, quick delivery time.

1 week ago

Frequently Asked Questions

How do I set up a SureSafeGO?

At SureSafe we offer user guides and instruction manuals for each of our personal alarms to help you set up and operate your device. You will find a manual for the SureSafeGO within this section as well.

You can call us on 0800 112 3201, should you need further assistance, and a member of our customer services team will be happy to help you.