FallSafe

The FallSafe is a fall detector alarm that can detect when you or a loved one has had a fall. It also has an SOS button on it that allows you to call for help with a single press. When the alarm is activated, it calls through to our 24/7 response centre. From here, one of our trained Response Centre Operators will get you or your loved one the help you need, fast.

Often when an individual has a fall they are physically unable to push the button on a traditional ‘push button’ pendant. This can be because they have either lost consciousness or are physically unable to e.g. following a stroke or heart attack.

Wearing a FallSafe fall detector wristband or pendant means that the alarm can be activated without the user needing to push the button. The FallSafe uses inbuilt sensors to detect falls and links to our 24/7 Connect monitored alarm services meaning that you have absolute peace of mind that your emergency call will be answered.

The base unit is plugged into your phone line and will call through to one of our trained Response Centre Operators, any time of the day or night. The operator will talk to you via the base unit to understand what is happening. They will then arrange for the appropriate help. This can include calling family or friends, calling the emergency services or both.

If we cannot talk to you through the base unit we will phone you on your landline or mobile. If you cannot answer the phone, we will call your nominated contacts to ask them to check on you. If your nominated contacts are not available we will call the emergency services and ask them to visit you, to make sure that you are OK. No alarm calls go unanswered.

This alarm can be worn on either the wrist or around the neck. It is showerproof and has a range of up to 100m which means that it can be worn anywhere in the home and garden. It will give you peace of mind in higher risk areas for a fall such as the bathroom.

The FallSafe fall detector alarm plugs into the landline and it does not interfere with your telephone. It is easy to set up and use but installation and demonstration is also available, should you need it.

There is no need to charge this alarm. The FallSafe has a two-year battery, when this runs low, we are alerted and send a new one out free of charge. The base unit also has a battery back-up so that it will work even if there is a power cut.

After you make your purchase, we will contact you to collect more details including nominated contacts, medical information and direct debit information (where you are paying monthly). There is no minimum contract period and this can be cancelled at any time. The renewal price when paying annually for subsequent years is £219. The equipment is rented. You simply return it to us when you no longer need the service. When purchasing the annual plan, there is a £45 set-up fee included. This set-up fee is non-refundable after 14 days.

Falls can come in many different forms and the fall detector is not guaranteed to detect every fall. We recommend that the user manually activates the device whenever possible.

The fall detection technology in this product does not allow the analysis and interpretation of all fall situations. Soft falls, slumping falls, descent controlled falls against a wall or a chair, etc. may not be detected by our products.

NOTE: The FallSafe comes with two wearing options. It will be delivered in the wrist worn version, it will also include a neck cord allowing you to switch it to neck worn (setting changes required). Only one button received per order, two wearing options included.