SureSafe Dementia Tracker

  • 299105 lock icon Non Removable Bracelet
  • At home or on the go Fully Mobile
  • Map GPS icon GPS Tracking
299105 lock icon Non Removable Bracelet
Tamper-proof lockable strap that can only be removed by carers when needed
At home or on the go Fully Mobile
Use it in the home, garden or even when out and about. Unaffected by the landline digital switchover.
Fall icon Automatic Fall Detection
This alarm detects a fall and automatically calls for help without needing to press the SOS button
Map GPS icon GPS Tracking
GPS tracking lets us know where you are when you need help. Get the help you need fast, wherever you are
Friends and Family App Friends & Family App
Allows loved ones to provide coordinated care together, as well as additional features included

GPS Tracking Watch & Safety Alarm

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Choose 24/7 or family monitoring

The Dementia Tracker from SureSafe comes with 2 different options for who the alarm calls when activated.

Our 24/7 monitoring option links your loved one’s Dementia Tracker is connected to our trained team of UK-based operators who are on hand to assist, any time of the day or night. After speaking with your loved one and assessing the situation, the operator might call a family member, the emergency services or just provide a bit of advice.

The family monitoring option connects your loved one with up to 3 loved ones. These can be relatives, friends, neighbours or professional carers.

Family & Friends App

Our family and friends app allows loved ones to provide truly connected care. Up to 3 family members can get access to our App, irrespective of whether you choose the 24/7 or family monitored version of the Dementia Tracker. The App gives additional important information about the alarm, allows you to set additional safety alerts, and also includes a secure in-App chat feature. Thanks to the geo-fence functionality it can perform as a wandering alarm for dementia patients.

You can see more of the features below.

When you choose the SureSafe Dementia Tracker alarm
What's in the box?
  • Dementia Tracker Alarm
  • Lockable Wrist Strap + 2 Keys
  • Charging Cable
  • Charging Plug
  • Instruction Manual
  • Peace Of Mind!
Sure Safe Daniel Westhead 13
Specifications
The technical stuff.
  • Dimensions: 47 x 35 x 15 mm
  • Weight: 38 grams
  • Warranty: Lifetime Warranty With 24/7 Plans
  • 12 Month Warranty With Family Monitoring
  • Shower proof icon Showerproof
  • Low Battery Alert icon Low Battery Reminder
  • Telephone not available icon No Landline Needed
  • No Installation icon No Installation Needed
  • Full Digital Fully Digital
  • Map GPS icon Staying Safe When Out and About

SureSafe Personal Alarm Reviews

Fast shipping and easy set up.

David Parisi
9 hours ago

Your service has been efficient and polite in spite of my hesitancy to go ahead. Also I am very happy with my new pendant which is smaller and lighter with a lot more functions. The talking clock is very good and the cancel of alarm button is incredible and saves a lot of chaos as these pendants do invariably get knocked on occasions and it is so easy to cancel. Very pleased.

Mrs Gillian Roberts
4 days ago

Easy set up and great customer service

Jennifer Parkin
5 days ago

Really happy with new alarm, quick delivery and all set up easily

Lyn Coleman
5 days ago

Easy to set up and simple to use

Gail Will
1 week ago

Very responsive, kind, patient service

Lisa Mann
1 week ago

Excellent service

ST
1 week ago

I assistance I received was top notch. It works wonderfully!

Car Will
1 week ago

Just received it but customer service to set up was friendly and quick

Jen
1 week ago

Leon was super helpful and patient with my questions.

Jessi O'Reilly
2 weeks ago

Frequently Asked Questions

How do I set up the SureSafe Dementia Tracker?

Setting up your dementia tracker is very easy to do.

If you have selected the 24/7 monitored version then the tracker is ready to use straight out of the box. All you need to do is send us the required user information that will have been requested after purchase, set up the direct debit, charge the watch for 2-3 hours before first use, put it on the wearers wrist, and then test it.

If you have selected the family monitored version then you log in to your account, choose your SIM card subscription plan, add nominated contact phone numbers, charge the watch for 2-3 hours before first use, put it on the wearers wrist, and then test it.

You can send App invites to loved ones via your user area in the admin panel.

Should I choose 24/7 or family monitoring?

If you are confident that your designated contact/s will respond immediately at anytime of the day or night then a personal alarm that contacts family will work for you. For a guaranteed immediate response and ultimate peace of mind we'd suggest 24/7 monitoring.

Is the tracker bracelet easy to remove?

The tracker / watch has a secure and tamper-proof lockable strap. The strap is designed so that it is non removable without a key.

Carers can quickly and easily remove the tracker with the key, but can feel confident that their loved one will always have their tracker on them when needed.

Can I view where my loved one / the patient is 24 hours a day?

Yes – the App home screen has a map that shows you the location of the tracker. It has a refresh button that allows you to request an updated location at any time. We call this our ‘find me’ function.

Will I get notified if the person wearing the alarm wanders?

The tracker has a wandering alarm function that you set up using ‘safe-zones’, also known as geofences. To set up a wander alarm simply set up a ‘safe-zone’ around the user's home and if they leave that safe-zone then you will receive an alert directly to your phone. This is all managed quickly and easily in your online account.

Can the tracker be worn in the shower?

Yes – the tracker can be worn in the shower. The bathroom is the highest risk place for a fall, so wearing the tracker in the shower is highly recommended. The tracker has an IP67 water-resistance rating.

Does the SureSafe Dementia Tracker work anywhere?

Yes – the tracking device will work anywhere that there is a mobile phone signal and a GPS signal. This is approximately 98% of the UK.

We're always here to help

SureSafe is the leading provider of personal alarms within the UK.

Phone
Call us on 0800 061 4501
Email
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