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SureSafeGO (Age Space Exclusive)

Name: Bora Health Limited t/a SureSafe Alarms
Address: Anfield Business Centre 58 Breckfield Road L6 5DR, Liverpool, L6 5DR, England
Telephone: 0800 112 3201
Price range: $

Fully Mobile
Automatic Fall Detection
GPS Tracking

Full feature list Reviews

Fully Mobile: Use it in the home, garden or even when out and about. Unaffected by the landline digital switchover.
Automatic Fall Detection: This alarm detects a fall and automatically calls for help without needing to press the SOS button
GPS Tracking: GPS tracking lets us know where you are when you need help. Get the help you need fast, wherever you are
Talking Alarm: Talk directly through the device, not a far away base unit, to get the help you need - fast!
Friends & Family App: Friends & family app for increased connection

Choose Pendant or Watch, complete with 24/7 Monitoring

Key Info

Both pendant & watch options share the same features

Features:

24/7 Monitoring

Automatic Fall Detection

Staying Safe When Out and About

Digital Speech Quality

Geo-Fence

Step / Activity Counter (Pendant Only)

Home Beacon for Accurate Location

5 - 7 Day Battery Life (Pendant)

Belt Clip for Pendant (Additional)

4 - 6 Day Battery Life (Watch)

‘Find Me’ Function

Family & Friends Chat Feature

Available in either watch or pendant format and with 24/7 monitoring the SureSafeGO personal alarm is simple to use and packed full of features to keep your loved one safe and to give you additional peace of mind.

The 24/7 monitoring option means that the wearer is connected to a SureSafe Response Centre Operative 24 hours a day. They will speak to the alarm wearer directly through the alarm and arrange for the appropriate help. This might mean calling the emergency services or a family member. A monthly subscription applies for 24/7 monitoring. 24/7 monitoring offers the highest level of safety and peace of mind available.

• SOS Button – call for help at the touch of a button.
• 24/7 Monitored – connect to our response centre for guaranteed help - and fast, 24/7.
• Fully Mobile – use at home, in the garden, in the car… wherever you go!
• GPS Tracking – industry leading location accuracy so we send help to where you are.
• Find Me Function - see your loved ones' location in an instant, should you need to.
• Fall Detection – detects falls and calls for help without needing to push the button.
• Talking Alarm – talk directly through the device, from wherever you are.
• Home Beacon – know if your loved one is at home at a glance.
• Medication Reminders – set up to 3 medication reminders per day (watch only).
• Geo Fence – set safe-zones and get alerts if your loved one wanders (via App).
• Discreet Smartwatch or Pendant Design – none of the stigma of an alarm, all of the style!
• Water Resistant – designed for use in the shower, the highest risk place for a fall.
• Up to 7 Day Battery Life (Pendant) or 6 Days (Watch) - up to 6 times longer than the Apple watch.

Additionally, the SureSafeGO comes with an accompanying ‘family & friends’ App. The added features included free in the low monthly fee, allow friends and family to provide a more connected level of care for their loved one. Features of the ‘family & friends’ App include:

• Current Location - request 'on demand' location update for up to date info.
• Location History - view the last 8 locations your loved one has been to.
• Activity Log/Event History - review device activity, listing alerts, alarms, updates and more.
• Device Status - up to date watch connection and watch signal quality information.
• Battery Status - see battery status in real time so it never runs out of power.
• Chat Feature - secure in-app family chat feature to allow better connected care.
• In App Alerts - get alerts in the app for things like low battery.

Choose 24/7 or family monitoring

The SureSafeGo personal alarm for the elderly is available 24/7 peace of mind.

The 24/7 monitoring option links the wearer to one of our Response Centre Operatives for a guaranteed response at any time of the day or night. They will speak to your loved one directly through the pendant to fully understand the situation and determine the appropriate response. This might mean calling a family member, the emergency services or just giving a bit of advice.

We Recommend 24/7 Monitoring

The number one priority is always to help to keep your loved one safe. Our dedicated team of trained professionals are available to answer the call, night and day. People busy with work and families, phones being on silent overnight and people being away on holidays or busy doing activities can mean that life-saving emergency calls can be missed. But that doesn't need to be the case with our 'sleep-easy' 24/7 monitoring service.

Our 24/7 monitoring service costs only 61 pence per day and means that your loved one's call will be answered in a matter of seconds at any time of the day or night.

Our friendly team of Response Centre Operators are trained and experienced in helping older people get the help they need, fast. We are there 24/7, night and day. We can have an ambulance on its way within a couple of minutes of receiving a call, meaning your loved one gets the help they need as fast as possible. If your loved one has a heart attack, a stroke or a heavy fall then you want them to have medical attention as soon as possible.

Family & Friends App

Our family and friends app allows loved ones to provide truly connected care. With unlimited apps per user, all family members can access important information about the alarm, set additional safety alerts and even chat securely within the App. Check out some of the features below (App screens vary by wearing option selected).

Home Screen

Quick view of current location, battery life, number of steps, recent events and connected carers

Device Status Screen

Check if your loved one's device is switched on and online, battery level and other information

Recent Events

See all recent alarm events to stay up to date with what is happening with your loved one

Geo-Fence Alerts

Set safe-zones around your loved one home and be alerted if they leave it (family and friends alerts only)

6 Map positions Single Device edited small

Location Information

See the last 10 recorded locations your loved one has been to check their activity

In-App Family Chat

Secure in-app chat between carers allows you to quickly communicate about your loved ones needs

Personalise Your App

Option to add loved one's photo, address and phone number to personalise app experience

Further Personalisation

Option to add your own photo to your profile to personalise your experience further

When you choose the SureSafeGo pendant alarm

What's in the box?

GPS personal alarm
Adjustable Necklace Cord
Base Unit
Charging Cable with Plug
Instruction Manual

Specifications

The technical stuff.

Dimensions: 66 x 44 x 16 mm
Weight: 45 grams
Warranty: 24 Month Limited Warranty

Showerproof
Low Battery Reminder
No Landline Needed
No Installation Needed
Discreet and Lightweight
Fully Digital

When you choose the SureSafeGo watch alarm

What's in the box?

Smartwatch Personal Alarm
Black Silicone Stud Strap
Charging Cable
Charging Plug
Instruction Manual
Peace Of Mind!

Specifications

The technical stuff.

Dimensions: 47 x 35 x 15 mm
Weight: 38 grams
Warranty: 12 Month Limited Warranty

Showerproof
Low Battery Reminder
No Landline Needed
No Installation Needed
Fully Digital
Staying Safe When Out and About

See what others think of the SureSafeGO GPS Personal Alarm

I was sceptical on the product I was going to receive and the aftercare service. All I can say is that this company superseded all my expectations. Emails with clear instructions received within minutes and regret not going with this company sooner. A big shoutout to Yvonne, there should be more people like her in customer service .

Tracey Wilson

1 day ago

The SureSafe system was easy to set up on our pc, and it has been fully tested for an emergency "fall". In addition to the emergency help, the watch also broadcasts when medication is needed three times a day, which is a great help.

Margaret Rutter

5 days ago

This was a simple product to order. It arrived promptly, was charged and set up was straightforward. The alarm is providing both mum, the wearer and my sister with another level of reassurance, knowing that there is always someone on hand to help in an emergency as we can’t always be with her.

Sue Rowley

5 days ago

good service, quick reply, helpful and good advice

Jules

5 days ago

Great product. Great customer service. All my dealings with this company have been very positive. I recently ordered an extra charge cable and it was delivered the next day which was super efficient.

Carl Berryman

5 days ago

I ordered the alarm for my Mum over the phone . I was given all the information that I needed and they were very helpful and friendly. The alarm arrived the following day.

Suzanne Bolton

5 days ago

Great service!

Paul GC

1 week ago

Fantastic service throughout the purchase and afterwards. Thank you SureSafe.

Karen Light

1 week ago

My Mother is happy to wear the pendant all day which is a major achievement in this important change in her life. The test we initiated after it was set up went well and the person answering at the other end was engaging and spoke to Mum in a way that afterwards she said he was a lovely person ..... which is a major result 😉👍

Ian Rowley

1 week ago

Very impressed with the super service delivery. Staff are very professional and have always answered my queries with the utmost patience and thoroughness. I feel at peace, knowing that my elderly mother wears her SureSafe pendant at all times and can talk to my sister and I through the pendant.

Sara Bigwood

2 weeks ago

Frequently Asked Questions

How do I set up a SureSafeGO?

At SureSafe we offer user guides and instruction manuals for each of our personal alarms to help you set up and operate your device. You will find a manual for the SureSafeGO within this section as well.

You can call us on 0800 112 3201, should you need further assistance, and a member of our customer services team will be happy to help you.