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SureSafeGO (Age Space Exclusive)

Name: Bora Health Limited t/a SureSafe Alarms
Address: Anfield Business Centre 58 Breckfield Road L6 5DR, Liverpool, L6 5DR, England
Telephone: 0800 112 3201
Price range: $

Fully Mobile
Automatic Fall Detection
GPS Tracking

Full feature list Reviews

Fully Mobile: Use it in the home, garden or even when out and about. Peace of mind wherever you are
Automatic Fall Detection: This alarm detects a fall and automatically calls for help without needing to press the SOS button
GPS Tracking: GPS tracking lets us know where you are when you need help. Get the help you need fast, wherever you are
Talking Alarm: Talk directly through the device, not a far away base unit, to get the help you need - fast!
Friends & Family App: Friends & family app for increased connection

Choose Pendant or Watch, complete with 24/7 Monitoring

Key Info

Both pendant & watch options share the same features

Features:

24/7 Monitoring

Automatic Fall Detection

Staying Safe When Out and About

Digital Speech Quality

Geo-Fence

Step / Activity Counter (Pendant Only)

Home Beacon for Accurate Location

5 - 7 Day Battery Life (Pendant)

Belt Clip for Pendant (Additional)

4 - 6 Day Battery Life (Watch)

‘Find Me’ Function

Family & Friends Chat Feature

Available in either watch or pendant format and with 24/7 monitoring the SureSafeGO personal alarm is simple to use and packed full of features to keep your loved one safe and to give you additional peace of mind.

The 24/7 monitoring option means that the wearer is connected to a SureSafe Response Centre Operative 24 hours a day. They will speak to the alarm wearer directly through the alarm and arrange for the appropriate help. This might mean calling the emergency services or a family member. A monthly subscription applies for 24/7 monitoring. 24/7 monitoring offers the highest level of safety and peace of mind available.

• SOS Button – call for help at the touch of a button.
• 24/7 Monitored – connect to our response centre for guaranteed help - and fast, 24/7.
• Fully Mobile – use at home, in the garden, in the car… wherever you go!
• GPS Tracking – industry leading location accuracy so we send help to where you are.
• Find Me Function - see your loved ones' location in an instant, should you need to.
• Fall Detection – detects falls and calls for help without needing to push the button.
• Talking Alarm – talk directly through the device, from wherever you are.
• Home Beacon – know if your loved one is at home at a glance.
• Medication Reminders – set up to 3 medication reminders per day (watch only).
• Geo Fence – set safe-zones and get alerts if your loved one wanders (via App).
• Discreet Smartwatch or Pendant Design – none of the stigma of an alarm, all of the style!
• Water Resistant – designed for use in the shower, the highest risk place for a fall.
• Up to 7 Day Battery Life (Pendant) or 6 Days (Watch) - up to 6 times longer than the Apple watch.

Additionally, the SureSafeGO comes with an accompanying ‘family & friends’ App. The added features included free in the low monthly fee, allow friends and family to provide a more connected level of care for their loved one. Features of the ‘family & friends’ App include:

• Current Location - request 'on demand' location update for up to date info.
• Location History - view the last 8 locations your loved one has been to.
• Activity Log/Event History - review device activity, listing alerts, alarms, updates and more.
• Device Status - up to date watch connection and watch signal quality information.
• Battery Status - see battery status in real time so it never runs out of power.
• Chat Feature - secure in-app family chat feature to allow better connected care.
• In App Alerts - get alerts in the app for things like low battery.

Choose 24/7 or family monitoring

The SureSafeGo personal alarm for the elderly is available 24/7 peace of mind.

The 24/7 monitoring option links the wearer to one of our Response Centre Operatives for a guaranteed response at any time of the day or night. They will speak to your loved one directly through the pendant to fully understand the situation and determine the appropriate response. This might mean calling a family member, the emergency services or just giving a bit of advice.

We Recommend 24/7 Monitoring

The number one priority is always to help to keep your loved one safe. Our dedicated team of trained professionals are available to answer the call, night and day. People busy with work and families, phones being on silent overnight and people being away on holidays or busy doing activities can mean that life-saving emergency calls can be missed. But that doesn't need to be the case with our 'sleep-easy' 24/7 monitoring service.

Our 24/7 monitoring service costs only 61 pence per day and means that your loved one's call will be answered in a matter of seconds at any time of the day or night.

Our friendly team of Response Centre Operators are trained and experienced in helping older people get the help they need, fast. We are there 24/7, night and day. We can have an ambulance on its way within a couple of minutes of receiving a call, meaning your loved one gets the help they need as fast as possible. If your loved one has a heart attack, a stroke or a heavy fall then you want them to have medical attention as soon as possible.

Family & Friends App

Our family and friends app allows loved ones to provide truly connected care. With unlimited apps per user, all family members can access important information about the alarm, set additional safety alerts and even chat securely within the App. Check out some of the features below (App screens vary by wearing option selected).

Home Screen

Quick view of current location, battery life, number of steps, recent events and connected carers

Device Status Screen

Check if your loved one's device is switched on and online, battery level and other information

Recent Events

See all recent alarm events to stay up to date with what is happening with your loved one

Geo-Fence Alerts

Set safe-zones around your loved one home and be alerted if they leave it (family and friends alerts only)

6 Map positions Single Device edited small

Location Information

See the last 10 recorded locations your loved one has been to check their activity

In-App Family Chat

Secure in-app chat between carers allows you to quickly communicate about your loved ones needs

Personalise Your App

Option to add loved one's photo, address and phone number to personalise app experience

Further Personalisation

Option to add your own photo to your profile to personalise your experience further

When you choose the SureSafeGo pendant alarm

What's in the box?

GPS personal alarm
Adjustable Necklace Cord
Base Unit
Charging Cable with Plug
Instruction Manual

Specifications

The technical stuff.

Dimensions: 66 x 44 x 16 mm
Weight: 45 grams
Warranty: 24 Month Limited Warranty

Showerproof
Low Battery Reminder
No Landline Needed
No Installation Needed
Discreet and Lightweight
Fully Digital

When you choose the SureSafeGo watch alarm

What's in the box?

Smartwatch Personal Alarm
Black Silicone Stud Strap
Charging Cable
Charging Plug
Instruction Manual
Peace Of Mind!

Specifications

The technical stuff.

Dimensions: 47 x 35 x 15 mm
Weight: 38 grams
Warranty: 12 Month Limited Warranty

Showerproof
Low Battery Reminder
No Landline Needed
No Installation Needed
Fully Digital
Staying Safe When Out and About

See what others think of the SureSafeGO GPS Personal Alarm

Customer services (Daryl) supported the ordering process by telephone very well, answering all queries. The pendant alarm arrived within 48 hrs and set up was easy. The test reassured my mother all was working fine and she is now confident professional help will always be there if needed.

Rebecca Dias

1 day ago

Daryl was very helpful and kindly continued to organise the set up of the personal alarm after office hours on a Friday evening.

Rachel Sharman

2 days ago

Found the staff I spoke to were very helpful and informative. On receiving the alarm the instructions were easy to follow and that it was immediately operational. A great relief now that it is in use.

Richard Brimble

2 days ago

Query dealt with efficiently and process for completing the order went through very quickly. No time wasted.

Alison Blackburn

4 days ago

The sure safe watch is brilliant; we were so impressed with the ease of use and the speed of response of the contact centre.

DJG

1 week ago

I was initially unsure as to whether I had purchased the correct version for my mother who has dementia. I was also dubious as to whether she would wear it. I spoke to Terry at your customer support and was reassured that if she wouldn't wear it, the watch could be returned within a 30 day period. Fantastic that we can have a test period.

Sarah C

1 week ago

I wanted to gift my pendant to a new user with a renewed contract. I thought this would be really complicated but a really helpful adviser called Yvonne emailed me step by step instructions and made it really simple. I messaged several times with new questions and she replied immediately. I thought Yvonne was thoughtful and clear in her communication and deserves a 5* rating.

Min Payne

2 weeks ago

Watch arrived the next day. The set up was easy. The watch works really well and gives us peace of mind.

Sally Simmons

2 weeks ago

Fantastic service, the order came the next day and setting up was easy. I had to email customer services a few times and the response was very quick, mum set off the alarm accidentally and was very pleased that the person on the other end was there!! She feels more secure that there is someone there if she needs them. Thank you so much

Guest

2 weeks ago

From my first conversation with Daryl, the salesman, to the aftersales service I couldn't have wished for a better company to buy my pendant alarm from. Every question has been answered, and my pendant arrived the day after I'd placed my order ... excellent! The instructions are simple and easy to understand, and someone even rang to remind me to charge the battery, which I was in the process of doing when they rang. This company was recommended by two neighbours who also have the alarms, and I wouldn't hesitate to recommend SureSafe Alarms.

Kay S

2 weeks ago

Frequently Asked Questions

How do I set up a SureSafeGO?

At SureSafe we offer user guides and instruction manuals for each of our personal alarms to help you set up and operate your device. You will find a manual for the SureSafeGO within this section as well.

You can call us on 0800 112 3201, should you need further assistance, and a member of our customer services team will be happy to help you.