SureSafe Guardian

  • One touch icon One-touch Personal Alarm
  • Full Digital Fully Digital
  • Friends and Family App Friends & Family App
One touch icon One-touch Personal Alarm
Should you suddenly feel unwell, have a trip or fall, or any other type of emergency, get the help you need at the touch of a button.
Full Digital Fully Digital
Full Digital – future-proof against BT digital phone line switch
Friends and Family App Friends & Family App
Friends & family app for increased connection
Uses Existing Internet Uses Existing Internet
No Landline Needed
Voicemail Not fooled by voicemail
If the emergency contacts phone goes through to voicemail, the alarm will not be fooled
Click on the X and + buttons to view the 2 different versions

Which type of SureSafe Guardian is most suitable?

SureSafe Guardian Plus

What's the differences?

Additional Features

Periodic are you ok checks 2022 01 31 104137 qezx Periodic 'Are You OK' welfare checks
Contact 5 people in emergency Contact up to 5 people in an emergency
Wake up checks Not Out of Bed Alerts
Unexpected activity alerts Unexpected Activity Alerts
Neckworn icon No Activity Detected Alert
SureSafe Thermometer Coloured In Home Temperature Alerts
Medication reminder Medication reminders
Home icon Home/Away Function
The SureSafe Guardian Plus is the latest technology in in-home personal alarms for older people. The SureSafe Guardian Plus is a fully digital device that uses the internet already in the home to allow you or your loved one to call for help in the event of an emergency. This brings increased safety and confidence for the user, and peace of mind for loved ones.
It comes with a small and lightweight help button that can be worn either on the wrist or around the neck. When the help button is pressed it will activate a call sequence to up to 5 telephone numbers of your choice. This can be family members, friends, neighbours or carers.

Your nominated contacts will receive the alerts in various forms, to make sure they are notified when help is needed. Depending on their preferences, and the type of alerts, this can include phone calls, text, in-App alerts and emails.

Nominated family and friends can download our free family & friends App that allows them to better care for the alarm user remotely. The app has access to additional information that can provide insights into how your loved one is doing at home. This can include temperature, movement, time to bed, time awake in the morning, medication reminders and whether your loved one has marked themselves as being at home or away from it.

You can also proactively check on the well-being of your loved ones during the day using the Guardian’s ‘Are You OK?’ check-in feature. The alarm can be programmed to make an announcement up to 3 times a day to ask if the alarm user is OK. To confirm, the user simply presses their help button to acknowledge. If no acknowledgement is received after a set number of prompts then family and friends are alerted that there could be a problem and you can check everything is OK.

Nominated contacts will also find it easier to work together to provide more joined-up care for your loved one. Nominated contacts can dial into the SureSafe Guardian base unit from their App to check on the user’s welfare. The dial in feature auto-connects the call which means you can speak to your loved one even if they cannot get to the phone or alarm.

Unlike traditional alarm systems, that use the analogue telephone landline, the SureSafe Guardian Plus uses the internet that is already in place in the home. This is done either by plugging the SureSafe Guardian into the internet router in the home (recommended for a stronger connection), or simply connecting the base unit to the home’s Wi-Fi. This means that the SureSafe Guardian is future-proofed against the BT Digital Switchover that is rolling out across the country. See below for more details. This also means that you do not need a landline (analogue or digital), and can do away with expensive monthly line rental fees. All you need is an active internet connection.

Subscription is required with this product. One month free subscription included, ongoing monthly subscription £4.99, annual subscription £49.99.

Active internet is required to work. Not included. Smartphone required to set up Wi-Fi connection for alarm, not required if uses ethernet cable to plug into router. Family & friends nominated contacts will require a smartphone to use advanced in-App features. No smartphone required if you simply want your nominated contact to receive a call when you press your SOS button.
£99.95 + £4.99/m

SureSafe Guardian

What's the differences?

Additional Features

3 People icon Contact up to 3 people in an emergency
No Fee icon No Ongoing Fees
The SureSafe Guardian is a fully digital in-home alarm that allows you or your loved one to call for help in the event of an emergency. This could include after having a fall, or suddenly feeling unwell.

All your loved one needs to do is wear a small, discreet, and lightweight button on their wrist or around their neck. To call for help they push the button, and the alarm does the rest. The help they need at the touch of a button.

When the alarm is activated it will call up to 3 telephone numbers of your choice. These can be family, friends, neighbours, or carers. The alarm will call each number in sequence until it receives an answer.

The alarm uses ‘smart answer’ technology which means it will not be fooled by a voicemail or answer machine. If the alarm does not reach a real person it will move on to the next number.

The alarm works through the existing internet in the home. It can be connected to the router using the cable provided (recommended), or it can be connected by WiFi. You do not need a landline. You can do away with expensive phone line rental fees if you choose to.

No subscription is required with this product. This version of the SureSafe Guardian does not contain the additional features detailed in the SureSafe Guardian Plus product.

Active internet is required to work. Not included. Smartphone required to set up Wi-Fi connection for alarm, not required if uses ethernet cable to plug into router. Family & friends nominated contacts will require a smartphone to have access to the App. No smartphone required if you simply want your nominated contact to receive a call when you press your SOS button.

Why Choose the SureSafe Guardian

The SureSafe Guardian uses digital technology and is connected via the existing internet connection in your home, so no phone line is needed. This means both analogue and digital phone lines (the ones BT are replacing analogue with) are not needed for this alarm to work. As a result, you do not need to pay for expensive line rental fees if you do not use a landline. With most people using mobile phones more now this means most people won’t need to pay or line rental if they have a SureSafe Guardian alarm.

“The move to all-digital isn’t just because the old phone system is, well, old. It’s because all-digital communications are so much better… Factor in the lower costs that IP can bring and it makes sense to get your skates on and go digital as soon as you can. There’s no need to wait until the last moment.”
British Telecom - The UK’s PSTN network will switch off in 2025 | BT Business
The technical stuff.
  • Pendant Dimensions: 40mm x 40mm (round)
  • Pendant Weight: 12g
  • Help button does not require charging
  • Help button battery life 12 months +
  • Help button range up to 50 metres from base unit
  • No landline needed, internet connection required
  • Alerts when base unit, power or internet disconnected
  • Shower proof icon Showerproof
  • Low Battery Alert icon Low Battery Reminder
  • Telephone not available icon No Landline Needed
  • No Installation icon No Installation Needed
  • Neckworn icon Discreet and Lightweight
  • Battery icon Battery Back Up
  • Voice prompts Voice Prompt
  • Family and Friends Alarms Family Monitored Alarms
The kit included
What's in the box?
  • Main Unit
  • Plug & Power Cable
  • Ethernet Internet Connection Cable
  • 1 x SOS Button (Neck or Wrist)
  • Welcome Card with Device Registration Details
  • Wall Mount
  • Screws
  • User Guide (App Guide Available Online)
Guardian Main image
Sure Safe Guardian Lifestyle small

What do others say about SureSafe?

Check out some reviews from our tens of thousands of satisfied customers...

See what others think of the SureSafe's products and service

My grand daughter bought me an alarm for my birthday, I can talk through it and it tells the lovely people at suresafe if I have a fall and I can press a button. I can now walk my dog further and for longer. In a world gone mad with Covid, you can still be sure SureSafe will keep you safe,
1 year ago
Recently purchased a SureSafe Go for my mother in law. Found it very simple to set up, took about 2 minutes. My wife feels very confident to leave her mother at home on her own now. Makes my life considerably easier. Donald Bravington
1 year ago
I recently purchased SureSafe Alarm, 5 weeks after it was installed, at 4 o'clock AM, I lost my balance as I got out of Bed, Thank goodness i had alarm button around my neck, on pressing it I had response reply immediately, They contacted my Daughter, she was with me in 25 minuets, also Paramedics. Thank You SafeSure, Without there help, I could have laid on the floor for hours. Mrs M.
Pamela Matthews
5 years ago
From my initial enquiry to actually getting the alarm, everything was very straightforward and Daniel was an immense help. The service was first class and we even got a phone call when the battery needed charging. I wouldn't hesitate in recommending SureSafe and will use them again if the need arises.
3 years ago
I recently purchased a Suresafe Go Anywhere alarm on behalf of my mother. I have seldom dealt with a more helpful and professional company. The alarm arrived as promised and was pretty easy for my parents to set up. It gives them and me confidence that she is only a button away from help wherever she may be. Highly recommended!
2 years ago
Only been installed fr about a month but we were very impressed with the speed of delivery when the need for the alarm became urgent. Spoke to Suresafe one afternoon - the device arrived lunch time the next day from Northern Ireland to Bradford! The device has already been used once "for real" and the time before the ambulance arrived was very short. So far so very good.
John White
5 years ago
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SureSafe is the leading provider of personal alarms within the UK.

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