4.8/5 stars on reviews.io
Free Next Day Delivery*
Existing Customers, Call 0800 112 3201
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Fully Mobile
- Use it in the home, garden or even when out and about. Peace of mind wherever you are
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Automatic Fall Detection
- This alarm detects a fall and automatically calls for help without needing to press the SOS button
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GPS Tracking
- GPS tracking lets us know where you are when you need help. Get the help you need fast, wherever you are
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Talking Alarm
- Talk directly through the device, not a far away base unit, to get the help you need - fast!
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Friends & Family App
- Allows loved ones to provide coordinated care together, as well as additional features included
Choose Pendant or Watch, 24/7 or Family Monitoring
Choose 24/7 or family monitoring
The SureSafeGo personal alarm for the elderly is available with 2 monitoring options.
The 24/7 monitoring option links the wearer to one of our Response Centre Operatives for a guaranteed response at any time of the day or night. They will speak to your loved one directly through the pendant to fully understand the situation and determine the appropriate response. This might mean calling a family member, the emergency services or just giving a bit of advice.
The family monitoring option will contact your designated contact/s in the event of an incident.
We Recommend 24/7 Monitoring
While the family monitoring option costs a little less and can help to keep your loved one safe, you still rely on family members to be available to answer the call, night and day. People busy with work and families, phones being on silent overnight and people being away on holidays or busy doing activities can mean that life-saving emergency calls can be missed. But that doesn't need to be the case.
Our 24/7 monitoring service costs only 61 pence per day and means that your loved one's call will be answered in a matter of seconds at any time of the day or night.
Our friendly team of Response Centre Operators are trained and experienced in helping older people get the help they need, fast. We are there 24/7, night and day. We can have an ambulance on its way within a couple of minutes of receiving a call, meaning your loved one gets the help they need as fast as possible. If your loved one has a heart attack, a stroke or a heavy fall then you want them to have medical attention as soon as possible.
Family & Friends App
Included, regardless of the monitoring option chosen. Our family and friends app allows loved ones to provide truly connected care. With unlimited apps per user, all family members can access important information about the alarm, set additional safety alerts and even chat securely within the App. Check out some of the features below.
- GPS personal alarm
- Adjustable Necklace Cord
- Base Unit
- Charging Cable with Plug
- Instruction Manual
- Dimensions: 66 x 44 x 16 mm
- Weight: 45 grams
- Warranty: 24 Month Limited Warranty
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Showerproof
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Low Battery Reminder
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No Landline Needed
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No Installation Needed
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Discreet and Lightweight
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Fully Digital
- Smartwatch Personal Alarm
- Black Silicone Stud Strap
- Charging Cable
- Charging Plug
- Instruction Manual
- Peace Of Mind!
- Dimensions: 47 x 35 x 15 mm
- Weight: 38 grams
- Warranty: 12 Month Limited Warranty
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Showerproof
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Low Battery Reminder
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No Landline Needed
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No Installation Needed
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Fully Digital
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Staying Safe When Out and About
SureSafeGO Personal Alarm Reviews
Excellent service, no lengthy automated process to get to speak with a real human being. Friendly, helpful, fast turn around time on order and set up. Extremely good value. I highly commend this company to any one needing safety products.
We have been using the Sure Safe Go for three years now. It's very easy to use and top up and give us peace of mind. The staff were very helpful polite and professional. We wouldn't be without it now.
Easy , with land lines being turned off a must alternative to the autodialers , also with location tracking and can be used anywhere in or out of the home .
Sure safe is not only a great product, it has the staff in the background that are always there to follow up and make sure everything is ok.
I even recommended this to some nurses at the local hospital when taking my Dad for one of his many appointments. They were super impressed and on a return visit one of the nurses thanked me after purchasing one for his Mum.
Staff were informative before buying the pendant. Delivery and setup was straight forward and hassle free. The support we have received during use has been good. So far, a great experience.
I am always reminded to renew the subscription on my father’s alarm. It’s a quick and easy process.
My father has broken the casing on the alarm previously but it was returned and quickly repaired at minimal cost. Very satisfied with SureSafe and the peace of mind it gives the family
An excellent service for a reasonable price. The device works well, thankfully we have had no actual emergency alarms yet but it is very comforting to know that help is only a button push away. The automatic function works well, importantly it does not give out lots of false alerts.
The top-up process for another year of cover was straightforward.
Frequently Asked Questions
- How do I set up a SureSafeGO?
At SureSafe we offer user guides and instruction manuals for each of our personal alarms to help you set up and operate your device. You will find a manual for the SureSafeGO within this section as well.
You can call us on 0800 112 3201, should you need further assistance, and a member of our customer services team will be happy to help you.
- Should I choose 24/7 or family monitoring?
If you are confident that your designated contact/s will respond immediately at anytime of the day or night then a personal alarm that contacts family will work for you. For a guaranteed immediate response and ultimate peace of mind we'd suggest 24/7 monitoring.
- Which is better, the pendant alarm or watch alarm?
Both versions of the SureSafeGo have the same features and both monitoring options are available on either. It really depends on the preference for how the personal alarm will be worn.
- Why is there a monthly cost?
SureSafeGo personal alarms are mobile devices with a sim card, which allow them to contact our call centre or your designated contact/s in an emergency. The sim is what allows the alarm to work wherever you are in the UK, unlike some alarms, which only work in your home. A monthly subscription covers the cost of the sim charges, like any mobile device. The monthly fee for the 24/7 monitoring service also helps us cover the costs of our 24/7 response team and call centre.
- Will the alarms work anywhere or only in the home?
Unlike many personal alarms for the elderly the SureSafeGo will work anywhere in the UK. This means that if an incident occurs whilst in the garden, in the car or at the supermarket an alert can still be sent and help received immediately. SureSafeGo also has GPS tracker so the wearer can be located if they are unable to communicate their location.
- Who are the response centre operators?
The SureSafe operators are fully experienced in dealing calmly and professionally with a range of situations, whether that is offering advice, getting in touch with family members or contacting the emergency services.
Our 24/7 monitored personal alarms are linked to one of two UK based monitoring centres. Having two separate centres means that we can always be online in the unlikely event that one of the centres ever experiences a technical issue.
Knowing that someone is always available provides great piece of mind. Should an emergency ever arise, you can be sure that no alarm call will ever go unanswered.
- Can I wear the alarm in the shower?
Definitely! The shower is statistically one of the most likely places for a fall. The SureSafeGo watch and pendant alarms are showerproof.
